Availability of patches and Shavlik updated XML files after vendor patch release
While Shavlik aims to release updated assessment and deployment XML files on the same business day that a new security bulletin-related patch is released, we may require up to 24 hours after bulletin...
View ArticleSupport for Non Security Patches
Shavlik strives to support both security and non security patches for those products supported by Shavlik Protect. To see a list of supported products, please see...
View ArticleScanning a remote machine using Protect fails with Error 105:...
Symptoms Running a patch scan in Protect fails with Error 105.This message may also display:MS_UNABLE_TO_GET_SYSTEM_DATA CauseThis issue occurs due to either: an access denied message at the root of...
View ArticleExplanation of how patch scanning detection works with Shavlik Protect
PurposeThe purpose of this article is to explain how patch scanning detection works in Shavlik Protect (Formerly VMware vCenter Protect). Resolution To understand the basics of how the scan engine...
View ArticleStopping the Safereboot.exe process
SymptomsDeployment has triggered an automatic reboot process that is not desired, and you wish to halt the process.ResolutionTo halt the reboot process before it completes:Open the Windows Task...
View ArticleReleasing the lock on the role-based administration account
Symptoms Cannot open the Protect application In Protect, you see the message:The administrator has not granted you access.You see this message even if you are the only administrator for the Protect...
View ArticleScanning a remote machine using Protect fails with Error 452: Unable to...
Symptoms Cannot scan a remote machine with Protect Scanning a remote machine in Protect fails with the following error: Error 452: Unable to connect to the remote machine CauseThis issue occurs if...
View ArticleScanning a remote machine with Protect fails with Error 501 - Remote registry...
Symptoms Cannot scan a remote machine with Protect. Scanning a remote machine fails with the error:Error 501 - Remote registry access denied CauseThis issue occurs if there is a network or...
View ArticleScanning a remote machine with Protect fails with Error 235: System not...
Symptoms Cannot scan a remote machine using Protect You see the error:Error 235: System not found, or NetBIOS ports may be firewalled CauseThis issue occurs if a machine with the specified IP...
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Agent Status and Corresponding Icons
In the event you are using Protect Agents within your environment, the following state or status icons may appear within the Machine View of the Shavlik Protect Console. The agent is active on the...
View ArticleUpdating threat definitions on an offline or network disconnected machine.
Issue:Machines that are not connected to the internet can't automatically update threat definitions. Note: Machine must have an agent installed in order to complete this process. Resolution: 1....
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How to change the default Scheduler Port
The Shavlik Scheduler default port is 5120. If you need to change the port the Scheduler is listening you have the option to. This can be done by going to: Tools > Options > Scheduling *Please...
View ArticleHow to remove conflicting antivirus programs
How to remove conflicting antivirus programs Prior to installing Protect, you will need to uninstall any other antivirus programs. Provided below are instructions for removing any conflicting antivirus...
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How to Submit a Feature Request
Our Development team is always excited to hear what new ideas you have for our product! Each and every idea is reviewed and given serious thought on if and how your idea could be implemented. Here is...
View ArticleProduct Guides
Shavlik Support and Training http://www.shavlik.com/support/onlinehelp.aspx Below is a list of the available resources onlineOnline DocumentationCurrent Versions Shavlik Protect 9.0 Online Help...
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How to Manually Synchronize Distribution Servers
Within the Protect Console you have the option to manually synchronize a distribution server with the console. This process is useful in the event you wish to initiate a synchronization without waiting...
View ArticleShavlik SCUPdates Supported Products list
Updated: 8/2/2013 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
View ArticleHow to Backup a Database
Purpose:This document will outline the process of backing up your Shavlik Protect database. Resolution: In order to manually backup a Shavlik Protect or WMware vCenter Protect database, please ensure...
View ArticleHow to trouble shot remote connect to registry over network?
DescriptionAs a prerequisite for Shavlik Protect you needs to make sure Shavlik console can connect to target registry over the network. SolutionHere are the things you can check before you talk to...
View ArticleHow to Shrink a Database
Purpose: This document will outline the process of shinking the Shavlik Protect database. Note: In order to shrink Shavlik Protect or WMware vCenter Protect database, please ensure SQL Server...
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