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Manually Installed Agent Registers Successfully, Does Not Assign Policy
SymptomsWhen manually installing an agent using the STPlatformUpdater.exe, the registration might state it is successful, but then fail to check in and no Policy has been assigned. Associated...
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Launching Protect Error - A network-related or instance-specific error...
SymptomsLaunching protect gives an error indicating it cannot reach the SQL Database/Instance.[Window Title]Shavlik Protect [Main Instruction]The database connection could not be made. This may be...
View ArticleTroubleshooting Shavlik Protect patch scan error messages
PurposeMany of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
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Upgrade to v9.x fails with error "Protect bootstrapper has stopped working"
Issue The upgrade from Shavlik Protect v8.x to v9.x failed with the error "Protect Bootstrapper has stopped working" and the program closed. Resolution Start the Windows service Background...
View ArticleProtect Console Service Crashes Frequently
SymptomsShavlik Protect Console Service crashes frequently and/or will not stay started.Potential CausesAn accumulation of files in the 'BadFiles' directory or the 'NonRoutable' directory can cause...
View ArticleVerifying proxy settings for download issues in Shavlik Protect
Symptoms You are unable to download definitions or patch files.When using a proxy, download errors 403 and 407 display. Errors found in STProtect.managed.log on a console system or STAgentUpdater.log...
View ArticleListing and Purpose of each log file that may be generated for Shavlik Protect
This document is meant to inform of what each of Shavlik Protect's log files are intended for or where they come from. For more information about how to obtain the log files please see this document:...
View ArticleManual Download links for Protect Data files
PurposeThese links are provided if you need to manually download any data files in protect.Update files for Shavlik Protect...
View ArticleWhy Shavlik Protect Patch Scan results differ from Windows Update
SymptomsShavlik Protect patch scan results show different patches needed than when running a Windows Update. ResolutionShavlik Protect uses different detection logic to scan for patches than Windows...
View ArticleManually downloading patch data files for Shavlik Protect and vCenter Protect...
PurposeWhen running the Shavlik Protect or VMware vCenter Protect console in a secure environment without Internet access, it is necessary to download the latest data files on a system that has...
View ArticleUnderstanding patch supersedence in Shavlik Protect 9.x patch scans
PurposeThis article provides information on patch supersedence that affects patch scans using Shavlik Protect 9.x. Note: Shavlik Protect is formerly VMware vCenter Protect ResolutionShavlik Protect...
View ArticleHow to enable client/target side verbose logging for troubleshooting...
How to enable Client (Target) Side Logging: These logs are automatically generated on the client (target) system during an agentless patch deployment under the folder C:\Windows\Propatches and its...
View ArticleGathering Console, Client Side (agentless), and Agent logs for Protect
Here are some basic instructions on how to gather console, client (target) side logs, and agent logs for Protect 8.x and 9.x. These should work for most console and agent type issues. Protect 9.X...
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Patch Install/Uninstall Loops
SymptomsDetected patch continues to show as missing after successfully deploying.Patch that shows missing ends with 'U' every other deployment. CauseCertain patches exist as an installer and an...
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Property Owner Is Not Available For Database
Symptoms: This article will assist in the event that you are unable to access the properties while attempting the database shrink process on your ShavlikScans or Protect database and receive the...
View ArticleShavlik SCUPdates Supported Products list
Updated: 8/9/2013 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
View ArticleWeak 1024-bit RSA Encryption
SymptomsAn external audit indicates VMware vCenter Protect is using weak RSA Encryption (1024 bit). CauseVarious organizations require a higher level of RSA Encryption on certificates for compliance....
View ArticleMicrosoft post install issues for MS13-061 and MS13-066
Microsoft has identified customer facing issues for MS13-061 and MS13-066 and has revised support for these patches. The Shavlik Content Team will be removing detection for MS13-061 when installed on...
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Show All Windows Updates Applied to a Computer
Use the following to create a searchable list of all Windows Patches currently installed. This is useful when trying to identify if a specific patch is already installed. *This log can be reliably used...
View ArticleProtect Console Service Crashes Frequently
SymptomsShavlik Protect Console Service crashes frequently and/or will not stay started.Potential CausesAn accumulation of files in the 'BadFiles' directory or the 'NonRoutable' directory can cause...
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