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Show All Programs Installed on a Computer
Use the following to create a searchable list of all Programs currently installed. This is useful when trying to identify what Windows considers to be installed. Note:This will create the...
View ArticleInstallation of MSWU-766 (KB2836502) failing due to prerequisite patch...
ISSUE / SYMPTOMS Patch installation of MSWU-766 (KB2836502) may fail out with an exit code of 2145124329, or if you manually run the patch file it fails with the message, "The update is not applicable...
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Virtual Machine Template Patching Requirements & Informational Document
Most of the following information can also be found within Protect under Help > Contents > Quick Start Information > How to Manage Your Virtual Machines > Notes About Virtual Machine...
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Uninstalling/reinstalling the Shavlik (ST) Remote Scheduler service on a...
PurposeThis article provides steps to perform a manual uninstall and reinstallation of the Shavlik (ST) Remote Scheduler service on a single machine.Resolution To uninstall the Shavlik Remote Scheduler...
View ArticleInstalling Patch Q2688865 Fails: Exit Code -2147023728
SymptomsInstalling Patch for Visual Basic 6 (MS12-046/Q2688865)fails. This is often seen to include the returned exit code: -2147023728.CauseThis appears to be a problem with the patch itself (rather...
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Office 2007 & 2010 Do Not Show in Deployment Template - Office Tab
Patches applicable to Office 2007 & 2010 do not require the installation media. This is reflected by the abscense of an Office 2007 or 2010 option within the Deployment Template- Office tab.
View ArticleCurrent programs in Software Distribution List
This is a current list of distributable programs as of: 06/26/2013Related Document:Distributing software with vCenter Protect Essentials using a patch group...
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Using Telnet to test ports
To test if a connection is succcessful through a specific port, use the Telnet command. Open Command Prompt and enter: telnet {MachineName} {Port} For Example:telnet {machinename} 5120 If the command...
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Migrate Shavlik Database
If you have not yet installed it, download and install SQL Server Management Studio.If using SQL 2005 you will need the 2005 Version...
View ArticleError loading patch definitions: the given key was not present in the...
Error loading patch definitions: the given key was not present in the dictionary. This error occurs when Protect tries to import bad custom patch data. The error may occur when clicking Help >...
View ArticlePort requirements for Shavlik Protect
PurposeThis article provides information about the port requirements for Shavlik Protect.Resolution This table outlines the port requirements for inbound ports: InboundPortClient System – Asset Scans...
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Hide/Unhide Left Navigation Panel in Protect v.9
SymptomsLeft navigation panel in Protect is missing/hidden. CauseThe left navigation panel in Protect can be collapsed on demand. ResolutionClick the thin bar that borders the right side of the...
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Configuring consoles within an offline environment to obtain definitions &...
SCENARIOThe following applies in a scenario where you may have one of the following setups:-One Protect console connected to the internet, and other Protect consoles within an offline (disconnected)...
View ArticleEnabling additional Threat Scan tracing for a single agent
If there is a problem with threat scan detection we may need full tracing from the threat (antivirus) scan. Follow the steps below to obtain these additional logs. 1. Go to the client (agent) system...
View ArticleGathering Console, Client Side (agentless), and Agent logs for Protect
Here are some basic instructions on how to gather console, client (target) side logs, and agent logs for Protect 8.x and 9.x. These should work for most console and agent type issues. Protect 9.X...
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Agent Install Error: File System Must Be NTFS
Issue: When attempting to manually install an agent on a machine, you receive the error "File System must be NTFS." Resolution: 1. Ensure your Operating System is using an NTFS file system....
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Error Syncing Distribution Server - Distribution Server with id 1 cannot be...
SymptomsSynchronizing Distribution Server shows error in event history: Distribution Server with id 1 cannot be found.Note:The ID value may vary. CauseThe Synchronization action is no longer associated...
View ArticleSQL query to delete all credentials from Protect database, for logged error:...
ISSUE / SYMPTOMSThe Protect console crashes upon attempting to open the application. The GUI will display one of the following errors: "At least one of your credentials can no longer be decrypted....
View ArticleHow to troubleshoot Remote Registry Errors
Symptoms Test Connection failsThe affected client report one of the following errors when a Test Connection is run:Registry reports: The network path was not found(53)Perfmon reports: Unable to connect...
View ArticlePublishing Apple Application Support (AAS) with SCUPdates
PurposeThis article provides steps to obtain and publish Apple Application Support (AAS) when using SCUPdates content. Resolution Obtaining the AAS MSI packageYou can obtain the AAS MSI package using...
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