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Agent Install Error: File System Must Be NTFS

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Issue:


     When attempting to manually install an agent on a machine, you receive the error "File System must be NTFS."

 

image002.jpg

 

Resolution:


     1. Ensure your Operating System is using an NTFS file system. This can confirmed by running msinfo32.exe from the run dialog box within          Components>Storage>Drives

 

     2. Within the agent machines registry, removed any folders and/or keys related to the Protect Agent from

         hkey_local_machine\software\classes\installer\products\

 

         Note: It is highly recommended that a registry backup be created prior to altering.

 

     3. Once the registry entries have been removed, you may run the agent installer again.


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