Publishing an update in SCUP using data from SCUPdates fails with the error:...
Symptoms Cannot publish an update in SCUP using data SCUPdates content Publishing an update in SCUP using data from SCUPdates fails You see the error:Hash verification failed on content for update...
View ArticleDeploying 32-bit Java updates to 64-bit operating systems fails when using...
SymptomsWhen deploying 32-bit Java updates to 64-bit operating systems when using SCUPdates, the update fails. CauseThis issue is caused by a Java install bug. The installer reads information for...
View ArticleClik here to view.
Gathering a DPD Trace
Attached is a .zip that contains everything needed to run the DPDTrace and step by step instructions are included. DPD stands for Dynamic Product Detection. It’s the method our scan engine uses to...
View ArticleManually enabling verbose console logging
ProblemYou are unable to set verbose logging in the console due to crashes or other errors. ResolutionVerbose logging can be enabled via config file. Start --> Run --> services.msc Stop Shavlik...
View ArticleClik here to view.
Show All Windows Updates Applied to a Computer
Use the following to create a searchable list of all Windows Patches currently installed. This is useful when trying to identify if a specific patch is already installed. *This log can be reliably used...
View ArticleAgent Failing at 67% (Registration Failure)
ISSUE / SYMPTOMS -When deploying an agent from the Protect console you see the agent installation fail at 67%.-Manually installing an agent fails during the registration process. CAUSE This normally...
View ArticleManually downloading patch data files for Shavlik Protect
PurposeWhen running the Shavlik Protect or VMware vCenter Protect console in a secure environment without Internet access, it is necessary to download the latest data files on a system that has...
View ArticleDeployed patches appear as missing in Protect
Symptoms Deployed patches show as missing in Protect. Cause This issue occurs when Protect cannot locate the patch you installed. It is possible that the patch is delivered to the remote system, but is...
View ArticleShavlik Protect agentless service pack deployment guidelines
Symptoms Service pack did not deploy when attempting to deploy multiple service packs together. Service pack did not deploy when attempting to deploy a service pack and patches together. PurposeThe...
View ArticleDeciphering Shavlik Protect Deployment Tracker status messages
Purpose This article provides information about the Shavlik Protect Tracker statuses. Resolution You can verify the deployment status by going to View> Deployment Tracker or by pressing the F9 key...
View ArticleWindows Update service is required to install patches on Windows Vista and...
Symptoms Microsoft patches fail to deploy on the following operating systems: -Windows Vista-Windows 2008-Windows 7-Windows 2008R2-Windows 8-Windows Server 2012 When attempting to manually run a patch...
View ArticleResolving database upgrade timeout failures for Shavlik Protect
Some customers with a large number of previous scan results and/or a slow or heavily loaded SQL server may experience a failure when upgrading their Protect database from one version to another....
View ArticleTroubleshooting issues when adding machines via Machine Group > Organization...
ISSUE / SYMPTOMS When attempting to add machines to a machine group in Protect via the Organizational Unit tab when clicking 'Browse Active Directory' you experience any of the followng: -You see the...
View ArticleShavlik SCUPdates Supported Products list
Updated: 8/23/2013 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
View ArticleClik here to view.
Extensive Help Guide for Protect
On any screen you are on in Protect, if you hit F1, it will automatically give you detailed information about the screen you are on. Here is an example when you press F1 when you first open Protect....
View ArticleDeploying a patch fails with the error: Patch does not appear to be digitally...
Symptoms Cannot deploy a patch with Shavlik Protect You see the error:Patch does not appear to be digitally signed Cause When deploying a patch, Protect verifies that the patch is digitally...
View ArticleClik here to view.
Error Launching Interface - A network-related or instance-specific error...
SymptomsLaunching protect gives an error indicating it cannot reach the SQL Database/Instance.[Window Title]Shavlik Protect [Main Instruction]The database connection could not be made. This may be...
View ArticleClik here to view.
Change Machine Credentials on Multiple Machines at Once
SymptomsIn Machine View, multiple machine records are showing incorrect credentials in their Machine Properties (Right click> Machine Properties). Possible CauseA credential has been set...
View ArticleClik here to view.
How to create, verify, and update Assigned Credentials in Protect
There are many different locations Credentials are listed in Protect. You can view all of your credentials are under Manage > Credentials.Please see here on how to define your credentials....
View ArticleClik here to view.
Setting up and defining credentials in Protect
Defining CredentialsThe Define Credential dialog can be accessed anywhere a credential is used within the Shavlik Protect interface (for example, from a machine group, from the Credentials Manager,...
View Article