Problem

You are unable to set verbose logging in the console due to crashes or other errors.

Resolution

Verbose logging can be enabled via config file.

Start --> Run --> services.msc

Stop Shavlik Protect Console Service

Open explorer

Navigate to the Protect Installation folder. Default location is C:\Program Files\LANDesk\Shavlik Protect

Backup ST.ServiceHost.exe.config

Then open ST.ServiceHost.exe.config

Change the following:

From:

<switches>

<add name="STServiceHostSwitch" value="Information, ActivityTracing"/>

</switches>

To (Case is important):

<switches>

<add name="STServiceHostSwitch" value="All" />

</switches>

Save

Start Shavlik Protect Console Service

Reproduce the problem.

Location of logs can be found here: http://community.shavlik.com/docs/DOC-22921