Information about the behavior of patching Adobe and Mozilla products with...
Purpose This article is meant to provide information about how Protect provides security updates for Adobe and Mozilla products incrementally. Resolution When a vendor supports multiple branches or...
View Article"Copy only" of a patch when using a distribution server will not copy patch...
Symptoms When deploying from the console in Protect you choose the Deployment Configuration option to "Copy files to selected machine(s) but do not install", and you are using a deployment template...
View ArticleThe patch MS03-014 is missing after deployment
If Outlook Express has not been installed on a system, MS03-014 may appear as 'missing', however, the patch will not install. This is a known issue when trying to install Outlook Express patches on...
View ArticleHow the Shavlik Scheduler & Microsoft Scheduler work
Scheduled ScansWhen doing a scheduled scan, The Protect Console will schedule the event on the console. Everything is done from the console. No logs would be shown on the target machine. Scheduled...
View ArticleScheduled task log status shows: -2146232576
Symptoms Jobs will be scheduled but never run and in the scheduled task log it shows a status of -2146232576. Cause This happens because the ST Remote Scheduler Service is dependent on the Remote...
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How to: Managing License seat usage with Shavlik Protect
Overview on how license seats are tracked/assigned with Protect From Protect Help (Contents > Installation and Setup > Getting Started > How Licenses are Tracked): When a patch deployment is...
View ArticleShavlik Scheduler Scheduled Deployment Problems Troubleshooting Steps
Please view this document http://community.shavlik.com/docs/DOC-23088 to review how the Shavlik Scheduler works. Step 1Please verify under Tools-Options-Scheduler that the Shavlik Scheduler is...
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How to Backup a Database
Purpose:This document will outline the process of backing up your Shavlik Protect database. Resolution: In order to manually backup a Shavlik Protect or WMware vCenter Protect database, please ensure...
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AcquireCreds failed: 0x8009030d
Issue:The scheduler does not successfully launch the deployment batch file and the following error is seen within the Scheduler.log file in the C:\Windows\ProPatches\Scheduler folder....
View ArticleImmediate Deployment stays as scheduled in Deployment Tracker on Protect...
Symptom When the customer deploys an immediate scan, and the patches copy to the target machine, and the .bat and .cfg copy to the C:\Windows\Propatches\Install directory, but the deployment never...
View ArticleUnderstanding patch severity in a Shavlik Protect patch scan and why it may...
PurposeThis article provides information about how patch scans with Protect may differ from Windows Update scans, specifically concerning patch severity. OverviewMicrosoft publishes severity...
View ArticleConsole Scan Results differ from Agent Scans
Symptoms Agentless scan results differ from an Agent's scan results even though they are using the same scan template. Cause A custom scan template was setup to use the criticality filter. The...
View ArticlePatch Day Checklist when using Agents
Checklist for patch day when using agents with Protect 1) Make sure you are signed up for the XML Announcements list. This gives you up to date information on when XML releases and what new patches...
View ArticleShavlik SCUPdates Supported Products list
Updated: 8/30/2013 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
View ArticleGathering Console, Client Side (agentless), and Agent logs for Protect
Here are some basic instructions on how to gather console, client (target) side logs, and agent logs for Protect 8.x and 9.x. These should work for most console and agent type issues. Protect 9.X...
View ArticleInformation on obtaining and installing the SCAP Processor for use with...
PurposeThis article is meant to provide information on obtaining and installing the SCAP Processor for use with VMware vCenter Protect Configuration Management (formerly Shavlik NetChk Configure)....
View ArticlevMotion breaks activation of vCenter Protect Configuration Management 4.x
Symptoms VMware vCenter Protect Configuration Management (formerly Shavlik NetChk Configure) is successfully activated upon entering a license key, but loses its license activation. Note: You may...
View ArticlevCenter Protect Configuration Management trace logging file location
PurposeThis article provides information on collecting trace logging files for vCenter Protect Configuration Management. ResolutionApplication logging is automatically captured in files that are...
View ArticleToo many locally published categories
SCUPDATES SCUP.log returns: ErrorScup2011.10Publisher.VerifyPackageRulesAndStateVerifyPackageRulesAndState(): Too many locally published categories. Existing: 100, Adding: 1 at...
View ArticleProtect Console Service Crashes (FIPS)
Symptoms The Protect Console Service crashes as soon as you open Protect. Cause Federal Information Processing Standards (FIPS)FIPS (Federal Information Processing Standards) are a set of standards...
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