The remote server returned an error: (401) Unauthorized when refreshing files
SymptomNew XML definitions are failing to download when refreshing files. Customer was able to succesfully refresh files if a web browser was open by clicking on Help - Refresh Files....
View ArticleDeploying 32-bit Java updates to 64-bit operating systems fails when using...
SymptomsWhen deploying 32-bit Java updates to 64-bit operating systems when using SCUPdates, the update fails. CauseThis issue is caused by a Java install bug. The installer reads information for...
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Custom Patch Deployment .bat file never completes.
Issue: Upon deploying a custom patch the appropriate executable file and batch (.bat) file are created and accessible within the C:\Windows\ProPatches\Patches folder and the...
View ArticleLDAPS authentication failures on Domain Controller with the Protect agent...
Symptom: LDAPS (LDAP over SSL) authentication is failing on your Domain Controller and you have the Protect Agent installed.Cause: LDAP over SSL (LDAPS) connections on the Domain Controller are using...
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Protect Scheduler Error - Outdated
SymptomsWhen trying to access a machines Scheduler under Manage > Scheduled Tasks the following error occurs: [Window Title]Refresh Machine [Main Instruction]The scheduler on machine 'MACHINE-NAME'...
View ArticleMoving a Protect database from one SQL server to another
PurposeThis article provides steps to migrate an existing database for Shavlik Protect or vCenter Protect to another SQL server. Resolution Note: Before migration, ensure that Microsoft SQL...
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Software Distribution Best Practices and Informational Guide
What is the Software Distribution feature? Shavlik Protect has the ability to push out software installations for many Microsoft, Adobe, Java, and other 3rd party products with a 'Software...
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Configuring Authenticated HTTP Distribution Servers
Purpose: This is a step by step guide on how to configure authenticated HTTP Distribution Servers. The guide will help you install and setup IIS and configure Distribution Servers in Protect 9.x....
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Delete Patches from Target After Deployment
Symptoms The Patches directory is growing large, and/or retaining patch executables that are no longer necessary. Cause Protect does not automatically delete patches from target machines. Solution...
View ArticleSupported Client Operating Systems for SCAP Processor XCCDF to Shavlik...
Although the NetChk SCAP Processor can run on Server Operating Systems, the SCAP Processor only supports XCCDF to Shavlik conversion for the following Client Operating Systems: Windows 7 Enterprise,...
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Windows Update Readiness Tool - Fix for problems installing Microsoft patches...
The System Update Readiness Tool can help fix problems that might prevent Windows updates and service packs from installing. For example, an update might not install if a damaged system file prevents...
View ArticleContact Information for License Renewals\Sales
Contact Information: Phone: 800-690-6911 (Option 1) Emails:New customers:sales@shavlik.comRenewals:renew@shavlik.com
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Migrate Shavlik Protect Console
PurposeThis document will outline the steps required to migrate Shavlik Protect from one machine to another. Downloads - License KeyIdentify what version of Protect you are currently using under Help...
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Setting up the Custom Action to Remove the Remote Scheduler for Protect...
1. These steps are intended for use if you need to remove the Shavlik (ST) Remote Scheduler service from multiple systems.Please download the attached zip file at the bottom of this document called...
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Configuring Authenticated HTTPS (SSL) Distribution Servers
Purpose: This is a step by step guide on how to configure authenticated HTTPS Distribution Servers. The guide will help you install and setup IIS and configure Distribution Servers in Protect 9.x....
View ArticleDownload links for Microsoft SQL Management Studio Express editions
Often when troubleshooting database related issues for Shavlik Protect you will need to be able to use SQL Server Management Studio. If you have an express edition of SQL installed you will not have...
View ArticleHow to enable and use Telnet client for testing port requirements
If you need a way to test that you are actually able to connect to a remote machine over specific ports, telnet is an easy way to do so. However, on Windows Vista and newer operating systems you will...
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How to Identify the scan template and othe scan information for a specific...
If you have scheduled a scan and are not sure what scan template was used for the scheduled scan it is not shown when viewing the scheduled job within Scheduled Task Manager. There is still a way to...
View ArticleProtect 9.0 with Patch 1 full product installation or Patch 1 install failing...
Issue:During the install of Shavlik Protect 9.0 Patch 1 install or when patching Shavlik Protect 9.0 with Patch 1 the install fails. Symptoms:Protectupdate*.log in the %temp% directory shows "Error...
View ArticleShavlik SCUPdates Supported Products list
Updated: 9/13/2013 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
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