Custom Action MSU Creation
To make the msu install work you must have the following:1. The MSU needed to install.2. The Stand-alone msu installer called "Wusa.exe" from...
View ArticleDoes Protect scan for External Devices connected to Workstations / Servers?
Protect can run an asset scan on a target system, however it will only find the hardware that has been install on the target system; i.e. C drive, D drive, etc.Protect does not scan for external...
View ArticleError 121: The semaphore timeout period has expired.
The error listed in this case is discussed as an error dealing with:Common causes of connectivity problems are as follows:•Network adapters and switch ports have mismatching duplex levels or transfer...
View ArticleDeprecated features announcement for Protect 9.1
Please note:Protect: 9.1 is set to be released late Q1 of 2014. Protect Console support for the following platforms will be removed in Protect 9.1: Windows XPServer 2003Windows VistaServer 2008 (prior...
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How to Setup Automatic Removal of VMware Snapshots in Protect
Shavlik Protect has the ability to take VMware snapshots. You can set this in a Custom Deployment Template, Under the tab Hosted VM/Templates. You also have the ability to delete old snapshots....
View ArticleCannot connect to WMI Service. It might be stopped or firewalled.
SymptomError Message while attempting a asset scan "Cannot connect to WMI Service. It might be stopped or firewalled" can indicate that the neccessary ports for an Asset scan are not accessible from...
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Offline Activation with Multiple Keys
SymptomsOffline Activation file does not contain all intended keys.This can cause a lower number of seats than intended. SolutionAll active, non-expired keys that will be used in the Protect console...
View ArticleHow to clean up broken installs of Shavlik Protect with the Microsoft Fixit Tool
SymptomsYou may need to use the steps below to perform a manual uninstall of the application if you see any of the following errors during installation or upgrade of Protect: You may see a pop-up...
View ArticleScanning a machine using Protect fails with Error 621: OS of target is an...
Symptoms Scanning fails, and you recieve the message Error 621: OS of target is an unsupported version of Windows. Cause The target system is not a supported version of Windows. The specified system...
View ArticleIssues when patching Mozilla ESR (Extended Support Release) versions
ISSUE / SYMPTOMS -You scan a system with Firefox or Thunderbird ESR versions that Protect does not see an update available or shows a standard release update as missing when the target system has an...
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Unable to Edit or Delete a Smart Filter in Patch View
SymptomsUnable to delete/edit a filter in Patch View:(Disabled) (Enabled) CauseIf the Smart Filter name begins with *Patch Group this indicates that the filter is based on a specific Patch Group...
View ArticleCurrent programs in Software Distribution List
PurposeThis document lists all current Software Distribution Patches as of : 09/19/2013 Related Document:Distributing software with vCenter Protect Essentials using a patch group...
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Patch View - Office Does Not Show Service Packs
Symptoms When searching Patch View for a version of Microsoft Office, the Service Packs are not displayed. Cause This is the cause of an issue. Explain - Why did the issue occur? This field is only...
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Configuration Management Landing Page
This is a list of highly recommended documents for improving general knowledge of the Configuration Management product (formerly titled Shavlik Configure). This article is not a comprehensive list of...
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Shavlik SCUPdates Landing Page
This is a list of highly recommended documents for improving general knowledge of the Shavlik SCUPdates product. This article is not a comprehensive list of documents. Installation & Configuration...
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Shavlik Protect Landing Page
This is a list of highly recommended documents for improving general knowledge of the Shavlik Protect product. This article is not a comprehensive list of documents. Initial Installation &...
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How Shavlik Tests Patches Before an XML Release
Purpose The purpose of this document is to explain how patches are tested prior to being included in an XML update or content release. Description Shavlik tests each patch that is released in every...
View ArticleMinimal vSphere Permissions Required for operations in Protect
Category The purpose of this document is to list the minimal permissions required for VMware host credentials (browse credentials) that are provided for operations in Protect. Description...
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Failed to commit or save the database installation. Invalid License
Purpose This document will provide a resolution for the error 'Failed to commit or save the database installation' when attempting to upgrade from Protect 8.x to Protect 9.x. Symptoms After...
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Video- How to create a patch group and scan template
Purpose The purpose of this document is how to create a patch group to and to exclude those patches from your scans. This is sometimes neccesarry when scanning for patches but you do not want...
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