This is a list of highly recommended documents for improving general knowledge of the Shavlik Protect product. This article is not a comprehensive list of documents.
| Initial Installation & Configuration |
|---|
- Download Site
- Protect 9 Installation Guide
- Protect 9 Upgrade Guide
- Protect 9 Quick Start Guide
- Shavlik Protect Requirements Guide
- Firewall & Proxy Exception White-List
- Installing Prerequisite Software
| Licensing Information |
|---|
- How to Activate Shavlik Protect
- Managing License Seat Usage
- Offline Activation Process
- Sales/Licensing Contact Information
| Best Practices & How To's |
|---|
- Best Practices Guide
- How To Configure Windows Firewall for Protect
- Offline Environment: How To Manually Update patch data files
- Offline Environment: How to Manually Update threat definitions
- Best Practices: Java Deployment
- Best Practices: Software Distribution
- Best Practices: Agentless Scanning & Deployment of Service Packs
- Best Practices: Using Security Tools
| Troubleshooting & Common Issues |
|---|
Installation & Upgrade
- Data Conversion error during Upgrade
- Cleaning up broken installs of Protect
- Resolving database upgrade timeout failures
Obtaining Trace Logs
- Console, Client Side (agentless), and Agent log files
- Console Install and Setup Logs
- DPD Trace (for scan detection issues)
- Listing & Purpose of All Log Files
Scanning & Detection
- Troubleshooting Patch Scan Error Codes
- Scans running slow or taking long time to complete
- Scan Results fail to import (Incomplete results)
- Why Shavlik Protect scan results may differ from Windows Update
- Java patches not shown missing or installed
- How to include or exclude specific patches in scan
- Adobe & Mozilla Incremental Updating process
- Patch install/uninstall loops (patches that always show missing)
Patch Deployment & Shavlik Scheduler
- Deployed patches appear as missing
- Deployment Tracker Status Message Values
- Service Pack Deployment Guidelines
- Reinstalling the Shavlik Remote Scheduler Service
Database Related
- Cleaning up (purging) a Protect Database
- Increasing database timeout period
- Moving/migrating Protect database
Agents
- Agent Diagnosis Commands
- Agent Install failing at 67% (registration failure)
- How to fully uninstall and reinstall an agent
Other
- Issues adding machines to a group via Active Directory/OU
- Verifying Proxy Settings for Download Issues
- Role Based Administration Lockout Fix
| Other Useful Information |
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