Symptoms

Shavlik Protect Console Service crashes frequently and/or will not stay started.

Potential Causes

An accumulation of files in the 'BadFiles' directory or the 'NonRoutable' directory can cause the Console Service to fail to stay started.

Resolution

Navigate to the Arrivals Directory. Any files that are located within a BadFiles directory or the NonRoutable directory should be deleted.

-On Vista/2008/7: C:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals

-On XP/2003: C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Console\Arrivals

Example:
c:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals\Patch\CryptZip\BadFiles
c:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals\NonRoutable

The following command can be ran in command prompt to delete all files within the Assets directory.

1. Open command prompt and enter the following command replacing  {PATH_TO_ARRIVALS} with the literal path to your console system's Arrivals directory.
   • del {PATH_TO_ARRIVALS}\*.* /S /Q > C:\Deleted_Arrivals_Files.txt

For Example:

• del "C:\Programdata\LANDesk\Shavlik Protect\Console\Arrivals"\*.* /S /Q > C:\Deleted_Arrivals_Files.txt

NOTE: Ensure you enter the directory of the Arrivals path exactly. This command will delete all files in all subdirectories of the directory indicated. Running command line statements is done at the users own risk.

If this does not correct your issue please consider checking with our community of users at
http://community.shavlik.com

If you would prefer you may also submit a ticket for Technical Support at
http://support.shavlik.com/