Export Visible Patches to CSV does not create expected result
Symptoms Scenario:Go under View / PatchesUnder search type in something pretty specific like MS14-02 - this narrows down the list of patches to a small setNow from the Patches drop-down, choose Export...
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After updating to 9.1 custom scans do not show any results
Symptoms After updating to 9.1 custom scans do not show any results CauseIn previous versions of Protect when you created a new scan template the “Criticality filter settings” defaulted to “Scan All”...
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How to check Protect Definition Versions
Purpose This document outlines how to verify that the Protect Console is using up to date Content/XML/Definitions. Symptoms Out of date content can typically cause:Incorrect patch scanning Incorrect...
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Certificate verification sites to allow for Shavlik Patch
Symptoms Certificate errors are returned when submitting login information to ProtectCloud.shavlik.com from Shavlik Patch ConfigurationError Details Contain the error: A certificate chain could not be...
View ArticleURL Exception list for Shavlik Patch for Microsoft System Center
PurposeThis article provides a list of web addresses that may be required to download content or patches when using Shavlik Patch for Microsoft System Center. DescriptionEnsure that these web addresses...
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Shavlik Patch (SCUPdates) Landing Page
This is a list of highly recommended documents for improving general knowledge of the Shavlik Patch for Microsoft System Center (formerly SCUPdates) product. This article is not a comprehensive list...
View ArticleConflict between Vmware Update agent and Shavlik Protect Patch Engine
Symptoms Kicking off a patch scan in Protect throws the error, "There was a problem with initializing the patch scanner". Log Excerpt: 2010-08-12 09:48:33.800 T 0e14:0e20...
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Issues Caused by Missing Browse Credentials
SymptomsWhen scanning a Hosted Virtual Machine in a Machine Group, the scan fails with error: Invalid credential for 'IP ADDRESS' (HYPERVISOR NAME) in Machine Group 'MACHINE GROUP NAME'Example:...
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How to manually set language localization for the Shavlik Protect Interface
Purpose This document will show you how to manually set language localization for the Shavlik Protect interface. This workaround is only needed when the language settings in the Tools > Options >...
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Shavlik Protect Requirements Guide
Purpose This document is meant to be a guide to link you to all requirements or pre-requisite information you may need for Shavlik Protect. Description Below is a list of links to the different...
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How to obtain XML data using a custom share or URL
Purpose The purpose of this document is to outline how to obtain Shavlik XML definitions using a custom share or URL. Symptoms This practice is useful in the event the Console is installed on a...
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Patch Download Status and Corresponding Icons
PurposeThis document explains the various icons displayed for Patch Downloads. Icon TypesNo Icon:The patch is not available to be downloaded by Protect, and will only show as missing for reporting...
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Shavlik Patch (formerly SCUPdates) Supported Products list
Updated: 6/4/2014 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
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9.1 Protect crashes when opening
Symptoms When you open Protect and error appears and the program crashes In the ST.ProtectManaged log you will see the following errorLogs are locatedC:\ProgramData\LANDesk\Shavlik Protect\Logs...
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Protect Version 8 Gives Error - Error loading patch definitions: The given...
SymptomsTrying to initiate a task in Protect 8.x causes error: Error loading patch definitions:The given key was not present in the dictionary. The ST.Protect.Managed log shows this error:...
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After updating to 9.1 custom scans do not show any results
Symptoms After updating to 9.1 custom scans do not show any results CauseIn previous versions of Protect when you created a new scan template the “Criticality filter settings” defaulted to “Scan All”...
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Best Practice & Q/A - Using Security Tools
Purpose The purpose of this document is to provide some Q&A and cover best practices on using the 'Security Tools' patch type filter within Protect. DescriptionWhat are Security Tools?Within...
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Contact Information for License Renewals\Sales
Purpose The purpose of the this document is to provide the current contact information for...
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Best Practice - Order in which to apply updates and service packs for...
Purpose This document is meant to describe the best practices for the order in which to apply updates with Protect when using agentless patch scanning and deployment. Description When preparing to...
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Best Practices for Deploying Java in your Environment
PurposeShavlik Protect users may encounter difficulties deploying Java. Most of these difficulties are casuse by Java being in use by having Internet Browsers, Programs that utilize Java or the Java...
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