Purpose

This document outlines how to verify that the Protect Console is using up to date Content/XML/Definitions.

Symptoms

Out of date content can typically cause:

• Incorrect patch scanning
• Incorrect patch deployment commands
• No new patches available

Cause

Protect utilizes what is known as Content/XML/Definitions to determine what patches are applicable for target machines, as well as how to install patches. As new patches are released by vendors, or modifications are needed for specific patch files, the Content/XML/Definitions are updated by Shavlik and released to users. These releases occur Tuesdays and Thursdays (and typically the Monday before Patch Tuesday). Using out dated content can result in patches incorrectly being offered, failing to install, or if its a new patch, it might not be offered because the information contained within the Content/XML/Definitions is not current.

Resolution

There are several ways to verify Protects content versions.

Help > About

Within the Protect console, click Help > About

The window that opens will show the definition versions on the right hand side with corresponding icons.

Green Check-marks are used to indicate up-to-date.

Red X's are used to indicate out-of-date.

Note: In offline environments where the console does not have internet connectivity, the icon displayed can be incorrect as it is unable to correctly determine the latest information from Shavlik servers.

Online

New definition summaries are posted at this website with each release: http://protect7.shavlik.com/

Visit the website to view the latest release version and compare against the version found in Protect under Help > About

Note: This only applies for Patch Assessment and Patch Deployment, both of which should have matching values.

Updating Content

If after reviewing the latest definition versions it is found that Protect needs to update its versions, this can be completed by clicking Help> Refresh Files.

Affected Product(s)

Shavlik Protect All