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Software Distribution Best Practices and Informational Guide
Purpose The purpose of this document is to provide information about the Software Distribution feature in the Protect application. DescriptionWhat is...
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How to process a Manual (offline) Activation for Shavlik Protect
Purpose This document is meant to provide the steps on how to perform an offline or 'manual'...
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How to: Managing License seat usage with Shavlik Protect
PurposeThis document is meant to provide information about how to track and manage license...
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How to activate or renew Shavlik Protect console - Licensing
Template Purpose This document outlines the various ways to activate the Protect Console. These methods are also used when the protect subscription has been renewed and the license needs to be...
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Shavlik Protect firewall and proxy exceptions URL list
SymptomsPatch files fail to downloadPatch definitions fail to updateThreat definitions files fail to downloadActivation or License Refresh failsHome page RSS feed fails to loadProduct check for update...
View ArticleGet Started Guide
Thank you for visiting community.shavlik.com! Here is where you can get access to:Technical discussions between expertsA knowledge base of known solutionsProduct announcements and Support news What...
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Troubleshooting Shavlik Protect patch scan error messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
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Shavlik Patch and Authenticating Proxy Servers
Purpose The purpose of this document is to provide additional information on environments using Shavlik Patch as well as an authenticated proxy server. Symptoms Using Shavlik Patch in conjunction with...
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Shavlik Patch (SCUPdates) Landing Page
This is a list of highly recommended documents for improving general knowledge of the Shavlik Patch for Microsoft System Center (formerly SCUPdates) product. This article is not a comprehensive list...
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Deployment Tracker Stays at Scheduled Status
SymptomsWhen deploying patches, the deployment tracker shows 'Scheduled' but never updates with new statuses. CauseThere are 2 causes for this issue:Port 3121 is not blocking transmissions for the...
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ESXi Hypervisor Bulletin Scan fails
SYMPTOMS -When running a bulletin scan on an ESXi hypervisor, the Shavlik Protect Operations Monitor shows the status:Complete with errors. Check the hypervisor network configuration and firewall...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
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Scheduling deployments fails with Error 1385
Symptoms Cannot schedule deployments in ProtectScheduling deployments fail with Error 1385 (this error may also appear in application logs)This issue does not always occur on all targets Cause This...
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Shavlik Patch (formerly SCUPdates) Supported Products list
Updated: 6/13/2014 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
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Shavlik Protect Migration Tool User’s Guide
Template PurposeThis document is to provide a linkable article for salesforce when providing customers with migration information. Shavlik Protect Migration Tool User’s Guide Download Shavlik Console...
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How the Shavlik & Microsoft Scheduler work
PurposeThis document outlines how scheduled events occur when utilizing the Shavlik Scheduler vs the Microsoft Scheduler. Where Scheduled Events are Stored Scheduled...
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Custom Action vs. Custom XML
PurposeThere are 2 ways to push 3rd party patch/programs with Protect that are not part of the Shavlik content. Method 1 - Custom ActionMethod 2 - Custom xml.This document outlines the Pro's and Con's...
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Error 900 when performing a patch scan after latest content release
Symptoms Error 900 Critical Error, send logs to support We are aware that some of our customers are receiving an Error 900 when performing a patch scan. We believe a data error in the latest content...
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Manual installation of agent fails on registration.
SymptomsYou attempt to manually install an agent and it fails during the registration process. Error found in registration.log 'Error during registration. Error: Error 1300: Not all privileges or...
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How do I search the community?
Searching the siteThe search box in the top right appears at all times.By default, it will search the entire site. Expanding or Narrowing your search Once you hit the Search button the search results...
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