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Migration Tool - Clicking to Backup/Restore Does Nothing
SymptomsWhen running the Shavlik Migration Tool, clicking the 'Backup core settings', 'Backup user settings', 'Restore core settings', 'Restore user settings', button does nothing. The...
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Methods to install a Shavlik Protect Agent
Abstract : Agent installation prerequisites can be found in the Quick Start Guide here :http://www.shavlik.com/uploadedFiles/Support/Online_Documentation/Shavlik_Protect_90/agent-quick-start-guide.pdf...
View ArticleProtect Cloud agents prerequisites
Purpose If you are using Protect Cloud synchronization, you have the ability to install a Shavlik Protect Agent from the cloud. This is particularly helpful if you have target machines that are away...
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How to Submit a Feature Request
Template PurposeOur Development team is always excited to hear what new ideas you have for our product! Each and every idea is reviewed and given serious thought on if and how your idea could be...
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Prerequisites to use Integrated Windows Authentication to access a remote SQL...
CommunityTemplate Purpose Verify that an existing Microsoft SQL Database meets Pre-Requisites to use Integrated Windows Authentication to access a remote SQL Server Description User Account and...
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Data Rollup results differ on the Primary and Secondary Console
SymptomsData Rollup results differ on the Primary and Secondary Console in the results view or in reports...
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Error loading patch definitions: the given key was not present in the...
Symptoms You receive and unexpected error when clicking Help > Refresh Files, or navigating to View > Patches. The ST.Protect.Native log contains the following error:Unable to load the custom...
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Scan Stall/Freeze - Logged Errors: Failed to determine service pack name for...
Symptoms Patch Scans stalls or freezes between step '4. Scan for Patches' and step '5. Wait for Results.'Scans go from '1 of 1 machine complete. 0 machines not scanned' to '0 of 0...
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Patch Installation - Newer Version Installed Than Version Offered in Scan...
SymptomsDeploying an out of date installs a different version than intended / installs the latest version available. *Note:This issue may occur for different Vendor Software. This Document will explain...
View ArticleMSWU-765 (Q2836939) affected products listed in Protect doesn't match MS article
Symptoms When viewing patch MSWU-765 (Q2836939) within Protect, either in Patch View or within scan results, you may see it list affected products with .NET 2.0, 3.5, and 4 as well as Windows 7 and...
View ArticleShavlik SCUPdates Supported Products list
Updated: 1/31/2014 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
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Account Management on the Portal - Create new contacts, remove contacts and...
If you are defined as a superuser for your account, you are able to access the View Contacts option on the menu of the portal homepage after logging in.When selecting View Contacts you are presented...
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Updates published using Shavlik Patch are not showing up in 'All Software...
Symptoms Updates published using Shavlik Patch are not showing up in 'All Software Updates' within the Configration Manager console. Cause There are two possible causes. 1) You have not performed...
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WSUS certificate trust issue causes Package deployment failure
Symptoms Package fails to deploy because the WSUS server does not trust the signature of the patch it is trying to copy to its content folder. Cause The certificate created by Shavlik Patch was not...
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Trial catalog is offered when multiple admins use Shavlik Patch
Symptoms Admin 1 sets up the account used to register and connect to the Protect Cloud in the Shavlik Patch Settings tab. Admin 1 clicks the Verify button and the message indicates the full catalog...
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How to Register Protect Cloud Account for use with Multiple Users
SymptomsAfter registering with the Protect Cloud, other users are unable to use their individual logins to view Registered Consoles, Agent Keys, and SCUPdates files. CauseAccounts in the Protect...
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Hotfixes Missing from Protect
Template SymptomsCertain Hot Fixes are missing from Protect. CauseOne of the criteria for a patch to be added to the Protect data is it must have a publicly available download URL. Certain Hotfixes...
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Installation checklist for Shavlik Patch for Microsoft System Center
Purpose A checklist provided to new Shavlik Patch for Microsoft System Center customers to ensure trouble free use. Resolution Installation checklist: You have an SCCM 2012 environment and the...
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Understanding the Machine Groups and the Machines View
Purpose This document explains the function of the machine groups navigation pane and the machines view in Shavlik Protect and offers guidance on utilizing both. Description Administrators may...
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