Availability of patches and Shavlik updated XML files after vendor patch release
Purpose This document contains information about the availability of patches and Shavlik updated XML files after vendor patch release. Description While Shavlik aims to release updated assessment and...
View ArticlePatch Day Checklist when using Agents
Purpose This document is meant to provide a checklist that will ensure successful deployment of patches when using agents with the Protect product. Description Checklist for patch day when using...
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How to activate or renew Shavlik Protect console - Licensing
Template PurposeThis document outlines the various ways to activate the Protect Console. These methods are also used when the protect subscription has been renewed and the license needs to be...
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How Credentials work in Protect
Purpose This document is meant to provide a full overview of how credentials are entered, used, and work within the Shavlik Protect product. Description Credential Precedence for Physical Machines...
View ArticlePatches that will not be supported in Protect from 1/14/14 Patch Tuesday
Purpose This document is meant to provide information about specific patches that cannot be supported for patching within the Protect application. Description The following patches from the January...
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Security Update Patch MS14-004 (KB 2880826): Cannot be Supported by Shavlik...
Purpose This document explains why Microsoft Security Bulletin MS14-004 cannot be supported by Shavlik Protect. Description Patch bulletin MS14-004...
View ArticleDeploying 32-bit Java updates to 64-bit operating systems fails when using...
Symptoms When deploying 32-bit Java updates to 64-bit operating systems when using SCUPdates, the update fails. Cause This issue is caused by a Java install bug. The installer reads information for...
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Supersedence / Patch Replacement Information for SCUPdates content and...
Purpose This document covers information about patch supersedence or replacement and how to expire patches via SCUP when using the Shavlik SCUPdates content. Description Patch Supersedence or...
View ArticlePublishing an update in SCUP using data from SCUPdates fails with the error:...
Symptoms Cannot publish an update in SCUP using data SCUPdates content Publishing an update in SCUP using data from SCUPdates fails You see the error:Hash verification failed on content for update...
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Power Management and Wake-on-LAN (WoL) Requirements
CommunityTemplate Purpose Environmental and setup prerequisites for Power Management and Wake-on-Lan functionality DescriptionPower Management RequirementsBefore performing a power management task,...
View ArticleTroubleshooting issues when adding machines via Machine Group >...
Symptoms When attempting to add machines to a machine group in Protect via the Organizational Unit tab when clicking 'Browse Active Directory' you experience any of the followng: -You see the message...
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Does Protect's Anti Virus and Active Protection scan for "..." Virus?
Template PurposeThis document explains how to tell if Protect is scanning for a specific Virus? Solution The Shavlik Protect Threat Protection engine is based on the Vipre SDK engine, and uses threat...
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Manually Configuring a Remote SQL Server to Accept Machine Account Credentials
Purpose How to manually configure a remote SQL Server to accept machine account credentials DescriptionManually Configuring a Remote SQL Server to Accept Machine Account CredentialsNote: The manual...
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How to Cancel / Delete Scheduled Tasks
PurposeThis document outlines how to cancel a scheduled task. StepsIn Protect choose Manage> Scheduled Tasks. For DeploymentsSelect the target machine in the...
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How to Schedule Patch Scans
Template PurposeThis document outlines how to schedule a patch scan to take place at a future date/time. Once vs. Recurring A scan can be scheduled to run a...
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Protect doesn't recognize a patch that was manually downloaded
SymptomsA patch that was manually downloaded and placed in the patch repository, does not show as downloaded in protect. CauseThis is often caused by the patch not having the Shavlik Name.Some...
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What is Meant by the "Informational" Items in Shavlik Protect?
Purpose This document explains what is meant by "informational" items under patch status in Shavlik Protect. Description Some users may be unsure what "Informational" items are in Protect. These items...
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Recurring Scheduled Tasks are being deleted
Template Symptoms Recurring Scheduled Tasks are being deleted. The Scheduled Tasks log tab shows a status 1326 when the deleted task was last attempted.The ST.Activation.managed.SYSTEM@NT AUTHORITY...
View ArticleManual installation of agent fails on registration.
Symptoms Manually installing an agent fails during the registration process. Error found in registration.log 'Error during registration. Error: Error 1300: Not all privileges or groups referenced are...
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Troubleshooting Shavlik Protect patch scan error messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
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