Shavlik Protect firewall and proxy exceptions URL list
Symptoms Patch files fail to downloadPatch definitions fail to updateThreat definitions files fail to downloadActivation or License Refresh failsHome page RSS feed fails to loadProduct check for update...
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How does the Schedule time works on the Deployment task?
Purpose You may managing the machine from different country which having different different time zone. This document explains how the schedule time works when you are using it on the deployment...
View ArticleTroubleshooting issues when adding machines via Machine Group >...
Symptoms When attempting to add machines to a machine group in Protect via the Organizational Unit tab when clicking 'Browse Active Directory' you experience any of the followng: -You see the message...
View ArticleScanning a remote machine with Protect fails with Error 501 - Remote registry...
Symptoms Cannot scan a remote machine with Protect. Scanning a remote machine fails with the error:Error 501 - Remote registry access denied CauseThis issue occurs if there is a network or...
View ArticleShavlik SCUPdates Supported Products list
Updated: 12/13/2013 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
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How to Troubleshoot A Failed Patch Install
Symptoms After deploying patches, one or more patches still show as missing.While deploying, the deployment tracker lists an error. CauseThe cause of a failed deployment can vary greatly. This...
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Pre-Requisites to use Integrated Windows Authentication to access a remote...
CommunityTemplate Purpose Verify that an existing Microsoft SQL Database meets Pre-Requisites to use Integrated Windows Authentication to access a remote SQL Server Description User Account and...
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Manually Configuring a Remote SQL Server to Accept Machine Account Credentials
Purpose How to manually configure a remote SQL Server to accept machine account credentials DescriptionManually Configuring a Remote SQL Server to Accept Machine Account CredentialsNote: The manual...
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Locating Scheduled Tasks
Purpose The purpose of this document is to provide information on locating scheduled tasks via the Scheduled Task Manager. Resolution When scheduling a scan, or scan and deployment, these tasks are...
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Protect Installation File Hash Values
Template Purpose This document outlines the hash values of the Shavlik Protect Installation Files. These can be used to verify a download file. Hash Values Protect 9.0.1182 Full Installer...
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The specified network name is no longer available: Error 64
CommunityTemplate SymptomsPatch deployment fails with the following error after machines were moved to a different domain :The specified network name is no longer available: Error 64...
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Error 1348: The validation information class requested was invalid
Symptoms When the Protect Console machine is upgraded from Window 8.0 to 8.1, Console is no longer able to deploy The ST.Protect.native.usernamek@MachineName log shows E Deploy.cpp:1958...
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Generic data access layer exception. SQL exception message: Cannot open...
Symptoms Shavlik Protect Event History displays the following error when trying to backup the Protect database in Database Maintenance: Generic data access layer exception. SQL exception message:...
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How to Locate and Transfer the License Key to New Protect Console Machine
Template Purpose This document outlines how to locate the Shavlik Protect license activation key in the console and transfer this key to a new or additional Protect console. Description When migrating...
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Customer Support Portal
WelcomeThis guide has been written to assist you in using the functionality offered in the Customer Support Portal. We hope that you will find the portal easy to use and that assists you to maximise...
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Could not establish trust relationship for the SSL/TLS secure channel with...
Symptoms When Help>Refresh License key is selected in the Protect Console the following error is returned:Could not establish trust relationship for the SSL/TLS secure channel with authority...
View ArticleHow to know when XML updates (patch definitions) are released and how to...
Purpose This document is meant to provide information about how to obtain information about Shavlik's XML updates (patch definitions). Description Generally the Shavlik content team will provide patch...
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Cannot connect to WMI Service. It might be stopped or firewalled.
Template SymptomsError Message while attempting a asset scan[Machine Name] Cannot connect to WMI Service. It might be stopped or firewalled "Cannot connect to WMI Service. CauseWindows Management...
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Database Connection Error Caused by Missing SQL Server
Symptoms Attempting to launch Shavlik Protect fails and returns with the following error:"The database connection could not be made. This may be caused by a temporary interruption in the database...
View ArticleTroubleshooting patch scans that do not list Java patches as missing or...
Symptoms You are able to manually verify a Java installation exists on a target (client) system, but a patch scan with Protect does not list a Java patch as missing or installed. Cause &...
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