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How to Submit a Feature Request
Template PurposeOur Development team is always excited to hear what new ideas you have for our product! Each and every idea is reviewed and given serious thought on if and how your...
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How to remove conflicting antivirus programs
Template PurposeThis document covers how to remove conflicting antivirus programs. Information Uninstalling a program through WindowsWindows XP:How to change or...
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Best Practices for Deploying Java in your Environment
Template SymptomsShavlik Protect users may encounter difficulties deploying Java. Most of these difficulties are casuse by Java being in use by having Internet Browsers, Programs that...
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Scheduled Tasks - Daylight Savings Time
Template PurposeThis article covers how Daylight Savings may affect Scheduled Tasks. Note: Though tested, results may vary by OS, and regional preferences. A workaround is to delete...
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Gathering a DPD Trace
Template PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan...
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Email reports not generated after Agent Patch Scan
Template PurposeEmail reports not generated after Agent Patch Scan. Steps to Reproduce Email Reports are enabled in a Patch Scan template under the email tab.Report...
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Pre-Deployment Snapshots of Virtual Machines are not taken when enabled in...
Template SymptomsVirtual machines are visible in the machine group under the Hosted Virtual Machine tab. The Pre-Deployment Snapshot option is enabled in the deployment template....
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Sending updates to Agents on the Cloud returns Agent didn't respond
Template SymptomsSending updates to Agents on the Cloud returns message: "Agent didn't respond." CauseThe Agent didn't respond message refers to communication on a...
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Supported Client Operating Systems for SCAP Processor XCCDF to Shavlik...
Template SymptomsThis document outlines supported Client Operating Systems for SCAP Processor XCCDF to Shavlik Conversion. Information Although the NetChk SCAP...
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Protect Console Service Crashes Frequently
Template SymptomsShavlik Protect Console Service crashes frequently and/or will not stay started. Potential CauseAn accumulation of files in the 'BadFiles' directory...
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Why the "patch installed" and "patch missing" are disappear from patch status?
Symptoms - Patch Installed is disappear from Patch status.- Patch Missing is disappear from Patch status. Cause This is related with the scan template you configured. If the patch group does not have...
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How to enable C$ share on the target machine
Purpose This document showing you how to enable C$ share on the target machine. Symptoms Symptoms:Cannot scan a remote machine using Protect You see the error:Unable to connect to the remote...
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Custom Patch Deployment .bat file never completes.
SymptomsUpon deploying a custom patch the appropriate executable file and batch (.bat) file are created and accessible within the C:\Windows\ProPatches\Patches folder and the...
View ArticleShavlik SCUPdates Supported Products list
Updated: 12/6/2013 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
View ArticleIncreasing the database timeout period for Protect
Symptoms Shavlik Protect or vCenter Protect report database timeout errors In the ST.Protect.managed.log file, you see may see an error such as the following:...
View ArticleHow to know when XML updates (patch definitions) are released and how to...
Purpose This document is meant to provide information about how to obtain information about Shavlik's XML updates (patch definitions). Description Generally the Shavlik content team will provide patch...
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Publishing Apple Application Support (AAS) with SCUPdates
Symptoms -Publishing Apple Application Support fails when using SCUPdates content. -Within the SCUP.log you see a message such as the following:Download file:...
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Uninstalling & reinstalling the Shavlik (ST) Remote Scheduler service on a...
Purpose This article provides steps to perform a manual uninstall and reinstallation of the Shavlik (ST) Remote Scheduler service on a single machine. Description To uninstall the Shavlik Remote...
View ArticlePurging a large database in Shavlik Protect when the drive space is limited
Purpose This article provides steps to purge a large database in Shavlik Protect when there is limited drive space or for maintenance purposes. Resolution To purge the database of old data (clean...
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Verifying proxy settings for download issues in Shavlik Protect
Template Symptoms You are unable to download definitions or patch files.When using a proxy, download errors 403 and 407 display.Errors found in STProtect.managed.log on a console system or...
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