| Symptoms |
|---|
Shavlik Protect Console Service crashes frequently and/or will not stay started.
| Potential Cause |
|---|
An accumulation of files in the 'BadFiles' directory or the 'NonRoutable' directory can cause the Console Service to fail to stay started.
| Resolution |
|---|
Navigate to the Arrivals Directory. Any files that are located within a BadFiles directory or the NonRoutable directory should be deleted.
- Vista & Newer: C:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals
- XP/2003: C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Console\Arrivals
CLI to delete all files in Arrivals Directory
NOTE:Ensure you enter the directory of the Arrivals pathexactly. This command will delete all files in all subdirectories of the directory indicated. Running command line statements is done at the users own risk.
The following command can be ran in command prompt to delete all files within the Assets directory.
Open command prompt and enter the following command replacing {PATH_TO_ARRIVALS} with the literal path to your console system's Arrivals directory.
- del {PATH_TO_ARRIVALS}\*.* /S /Q > C:\Deleted_Arrivals_Files.txt
Example:
- del "C:\Programdata\LANDesk\Shavlik Protect\Console\Arrivals"\*.* /S /Q > C:\Deleted_Arrivals_Files.txt
Note: The switch to output to a text file is optional (i.e. C:\Deleted_Arrivals_Files.txt).
| Affected Product(s) |
|---|
Protect Version: All