| Symptoms |
|---|
When Help>Refresh License key is selected in the Protect Console the following error is returned:
Could not establish trust relationship for the SSL/TLS secure channel with authority 'golicense.vmware.com' or
Could not establish trust relationship for the SSL/TLS secure channel with authority 'golicense.shavlik.com'
| Cause |
|---|
Root Certificate Information on the Protect Console is out of date
| Resolution |
|---|
Update Root Certificate Information on the Operating System running the Protect Console using the the following document:
Updating Root Certificates Information http://community.shavlik.com/docs/DOC-22945
| Affected Product(s) |
|---|
WMware vCenter Protect 8.x
Shavlik Protect 9.X