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Obtaining and viewing logs for issues related to Shavlik Patch for Microsoft...
Purpose This document is meant to provide information about where to obtain logging related to Shavlik Patch for Microsoft System Center. Description Starting with Microsoft System Center 2012 there...
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Shavlik SCUPdates Landing Page
This is a list of highly recommended documents for improving general knowledge of the Shavlik SCUPdates product. This article is not a comprehensive list of documents. Installation & Configuration...
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How to create a backup of the database with Protect
Purpose This document explains how to perform a backup of your database with Shavlik Protect. DescriptionYou can use Shavlik Protect to perform a backup of the database thanks to the built-in...
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Correcting Agent issues caused by out of date root certificates
Purpose This will help you identify agent issues caused by out of date root certificates. Cannot install or update agent binaries in Shavlik ProtectInstalling or updating Protect agent binaries...
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Could not establish trust relationship for the SSL/TLS secure channel with...
Symptoms When Help > Refresh License key is selected in the Protect Console the following error is returned:Could not establish trust relationship for the SSL/TLS secure channel with authority...
View ArticleDeploying 32-bit Java updates to 64-bit operating systems fails when using...
Symptoms When deploying 32-bit Java updates to 64-bit operating systems when using SCUPdates, the update fails. Cause This issue is caused by a Java install bug. The installer reads information for...
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Publishing Apple Application Support (AAS) with SCUPdates
Symptoms Publishing Apple Application Support fails when using SCUPdates content. Within the SCUP.log you see a message such as the following:Download file:...
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Deployment Tracker Status - Unable to Verify
SymptomsAfter deploying patches, the Deployment Tracker shows a status of 'Unable to Verify'. CauseAfter deploying a patch, the rescan was unable to successfully scan the target machine and verify...
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Invalid User Name or Password displayed in Shavlik Patch Plugin settings
Symptom(s) When attempting to verify your access to the Protect Cloud service you recieve the message "Invalid User Name or Password", although, you are able to successfully log on to...
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Protect 9.0 with Patch 1 full product installation or Patch 1 install failing...
Purpose The purpose of this documentation is to provide additional information and resolutions when the installation of Protect 9.0 with Patch 1 full product installation or Patch 1 fails with "Error...
View ArticleShavlik SCUPdates Supported Products list
Updated: 2/21/2014 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
View ArticleInformation about new functionality deploying Java and Apple patches with...
Purpose This document is meant to provide information about how the new Shavlik Patch plugin for Microsoft System Center provides additional "Dependent Actions" to help handle deployment of Java and...
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Create a New Protect Database
PurposeThis document will outline the process of creating a new database for use with Protect. Description On the Protect Console machine, open the Protect Database...
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Error loading patch definitions: Failed to load the patch definitions.
Template SymptomAn error occurs performing certain actions in Protect:Editing a TemplateClicking Help > Refresh FilesClicking Tools > Custom Patch EditorRelated symptoms:Clicking Help > About...
View ArticleShavlik Protect Requirements Guide
Purpose This document is meant to be a guide to link you to all requirements or pre-requisite information you may need for Shavlik Protect. Description Below is a list of links to the different...
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Shavlik Protect Landing Page
This is a list of highly recommended documents for improving general knowledge of the Shavlik Protect product. This article is not a comprehensive list of documents. Initial Installation &...
View ArticleIncreasing the database timeout period for Protect
Symptoms Shavlik Protect or vCenter Protect report database timeout errors In the ST.Protect.managed.log file, you see may see an error such as the following:...
View ArticlePublishing an update in SCUP or Shavlik Patch fails with the error: Hash (or...
Symptoms Cannot publish an update in SCUP or Shavlik Patch plugin using data Shavlik Patch content Publishing an update in SCUP or Shavlik Patch plugin using data from Shavlik Patch fails You see...
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ITScript - Errors Importing Custom ITScripts
SymptomImporting a Custom ITScript presents an error. The error, cause, and solution will vary; this doucment will cover each individually. ErrorsNote - The following errors list a specific file...
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Shavlik Protect Database Maintenance - Purging or cleaning up a large database
Purpose This article provides steps to purge a large database in Shavlik Protect for maintenance purposes. Resolution To purge the database of old data (clean up): Using Database Maintenance tool...
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