SQL Database Maintenance Recommendations for Protect
Purpose If you are at a company that is running Shavlik Protect on a full SQL environment and have a DBA on staff with SQL maintenance and backup policies already running against our databases, great!...
View ArticleURL Exception list for Shavlik Patch for Microsoft System Center
Purpose This article provides a list of web addresses that may be required to download content or patches when using Shavlik Patch for Microsoft System Center. Description Ensure that these web...
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Too many locally published categories
Symptoms In the SCUP.log or updatepublisher.log you find the following error: Error Scup2011.10 Publisher.VerifyPackageRulesAndState VerifyPackageRulesAndState(): Too many locally...
View ArticleDeploying 32-bit Java updates to 64-bit operating systems fails when...
Symptoms Java updates fail to install when deploying 32-bit Java updates to 64-bit operating systems after publishing Shavlik Patch data via SCUP. Cause This issue is caused by a Java install bug. The...
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Publishing Apple Application Support (AAS) when publishing via SCUP
Symptoms Publishing Apple Application Support fails when using SCUPdates content. Within the SCUP.log you see a message such as the following:Download file:...
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How-To troubleshoot Error 5 - Access is denied
Symptoms Cannot scan a remote machine with Protect Scanning a remote machine in Protect fails with the following error: Error 5: Access is denied Resolution 1- Do I have local admin rights for the...
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Obtaining and viewing logs for issues related to Shavlik Patch for Microsoft...
Purpose This document is meant to provide information about where to obtain logging related to Shavlik Patch for Microsoft System Center. Description Starting with Microsoft System Center 2012 there...
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Patches that always show missing in results - Install/Uninstall Loops
Symptoms Detected patch continues to show as missing after successfully deploying.Patch that shows missing ends with 'U' every other deployment. Cause Certain patches exist as an installer and an...
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How to expire third party updates via the Shavlik Patch plugin and how to run...
Purpose This document is meant to provide information on how to expire third party updates via the Shavlik Patch plugin, and how to run the WSUS Server Cleanup to remove expired updates and free up...
View ArticleShavlik Protect Inbound and Outbound Port Requirements Explanations
InboundTCP 80 (Only for Distribution Servers that utilize HTTP) Needed for Distribution Servers to Sync patches with Console only if using HTTPTCP 135 (Inbound on agentless target machine) WMI Scanning...
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Scan Stall/Freeze - Logged Errors: Failed to determine service pack name for...
Symptoms Patch Scans stalls or freezes between step '4. Scan for Patches' and step '5. Wait for Results.'Scans go from '1 of 1 machine complete. 0 machines not scanned' to '0 of 0 machine complete. 0...
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Best Practices and FAQ on using Threat protection with Shavlik Protect agents
Purpose This document is meant to help understand why a threat may not have been detected by the Shavlik Protect agent and what actions to take in such a scenario as well as best practices for...
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Video recording on the portal
You have the ability to record a video capture to help us to diagnose your issue. You can click the Capture My Issue button after you first save a new support request or you can add it at any point...
View ArticleShavlik Protect Install/Uninstall Issues
If you see any of the following errors and/or symptoms during installation or upgrade of Shavlik Protect you may need to use the following steps to perform a manual uninstall of the application:Errors...
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Protect Console and Agent Services Information
Template PurposeThis document outlines the services that the Protect Console and Protect Agent's utilize. This may be necessary for adding exclusions for anti-virus, or for...
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Active Protection alerts are not send out
Purpose This document provide a resolution when Active Protection alerts are not send out. Symptoms Alerts are configured to send emails to a number of recipients when a virus/infection is found on a...
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How to export list of machines scanned/unscanned from results
Template PurposeThis document outlines how to export a list of machines that have been scanned, or failed to be scanned from a specific scan result. This can be useful for identifying machines that...
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Custom Action - Remove the Propatches folder
PurposeThis document outlines how to use a Custom Action to remove the Propatches folder. SymptomsA Custom Actionmay include executing a specific command or invoking a custom batch file at specified...
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How to: Locate the Patch Download Location on Protect Console
Template Purpose This document explains how to locate the default or user-defined patch download location in Protect. Description When Shavlik Protect deploys patches to other machines on its...
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ITScript - Errors Importing Custom ITScripts
SymptomImporting a Custom ITScript presents an error. The error, cause, and solution will vary; this doucment will cover each individually. ErrorsNote - The following errors list a specific file...
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