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Custom Action - How to work with Batch Files
SymptomWhen running a batch file as part of a custom action, the deployment never completes/the deployment hangs. CauseWhen Protect is running a deployment, it creates a batch file that is copied to...
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Custom Action - How to perform a custom action complete tutorial
PurposeThis document outlines how to scan for the Null Patch, then use custom actions to stop a Windows Service with a batch file, and install a 3rd party program....
View ArticleGet_Protect_Info batch file that can be used to obtain information for support
Purpose The attached .bat file is designed to collect information that may assist the support team in diagnosing and resolving issues with the Protect application. This batch file will collect trace...
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Unhandled exception has occurred in your application on access of Shavlik...
Problem When selecting the Shavlik Patch plugin in the System Center Configuration Management console. The following error is returned Resolution Microsoft System Center Configuration Management...
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Configuring Authenticated SMB Distribution Servers
PurposeThis document is a step by step guide on how to configure authenticated SMB Distribution Servers. in Shavlik Protect 9.x. Why use a distribution server ?Distribution servers can be used in a...
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How to Locate and Transfer the License Key to New Protect Console Machine
Template Purpose This document outlines how to locate the Shavlik Protect license activation key in the console and transfer this key to a new or additional Protect console. Description When migrating...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
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Agent Expiration Date Differs from Console Expiration Date
SymptomThe Protect Console expiration date is different than the expiration date shown in the Protect Agent. (Protect Console Expiration Date) (Protect Agent Expiration Date) CauseAgent seats are...
View ArticleProtect crashes during patch deployment, Logged Error: An error occurred...
Symptoms - Protect crashes with an "unexpected error" during the patch deployment or download process.- In the ST.Protect.Managed.xxx log file you see an error similar to the following:...
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Hotfixes Missing from Protect
SymptomsCertain Hot Fixes are missing from Protect. CauseOne of the criteria for a patch to be added to the Protect data is it must have a publicly available download URL. Certain Hotfixes from...
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Scheduled Jobs Missing from Scheduled Task Manager in Protect Console
Symptoms The Protect Console does not show in the list of machines under the Scheduled Task Manager. Note: This issue is most commonly seen after an upgrade to version 9 build 1182....
View ArticleBest Practice - Order in which to apply updates and service packs for...
Purpose This document is meant to describe the best practices for the order in which to apply updates with Protect when using agentless patch scanning and deployment. Description When preparing to...
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Preparing for Upgrade of Protect and Resolving Common Upgrade Issues
Purpose The purpose of this document is to help to prepare a current Protect console and database for upgrade to a newer version of Protect, and also to provide some information about how to resolve...
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Upgrade to version 9 Fails with error 'This installation package could not be...
SymptomsUpgrading to version 9 fails with errors.This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify...
View ArticleUpgrading Protect fails with the error: Cannot create a new Service Broker in...
Symptoms When upgrading Protect, you experience a database upgrade failure. In the ST.databaseconfigurationlog file, you see an error similar to:Cannot create a new Service Broker in a mirrored...
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Error - Not enough storage is available to process this command
Symptom When downloading a patch in Protect, the console crashes.Note: Other actions may also cause this. Downloading patches is the most common cause. [Window Title]Shavlik Protect Advanced [Main...
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Patch Download Status and Corresponding Icons
PurposeThis document explains the various icons displayed for Patch Downloads. Icon Types No Icon:The patch is not available to be downloaded by Protect, and will only show as missing for reporting...
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Why do some of the missing patches not have a "Download" indicator next to them?
Purpose This documentation trying to explain why some patches do not have a "Download" indicator next to it. Symptoms You find a patch in Patch View and there is now Download button in the patch...
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Shavlik Protect install failed due to error 0x80090016
Purpose The purpose of this document is to provide a resolution to an issue where the Protect 9 installer is unable to complete the attempted installation. Symptoms You are unable to install Shavlik...
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Scan Error: 802 - Unable to open virtual disk (4000)
Symptoms When attempting to scan a Hosted Virtual Machine or virtual machine Template, You get the error "802: Unable to open Virtual Disk (4000). Cause The status code (4000) translates to 4000 –...
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