| Symptom |
|---|
An error occurs performing certain actions in Protect:
- Editing a Template
- Clicking Help > Refresh Files
- Clicking Tools > Custom Patch Editor
Related symptoms:
- Clicking Help > About will not display any file version info.
| [Window Title] Shavlik Protect Standard [Main Instruction] Error loading patch definitions: Failed to load the patch definitions: [Content] Shavlik Protect Standard must close. |
| Cause |
|---|
This is caused by the "C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles\ST.CustomPatch.config" file listing a custom patch file that is no longer available.
| Solution |
|---|
If a custom patch .xml file was moved or renamed prior to this error occuring, move the file back/change the name to the original name.
Once the ST.CustomPatch.config file is able to locate the custom patch .xml correctly, you can choose to exclude it from Protect by going to Manage > Custom Patches.
Alternatively, find and delete: "C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles\ST.CustomPatch.config".
| Affected Product(s) |
|---|
Shavlik Protect 9.x