Shavlik Protect Firewall And Proxy Exceptions URL List
SymptomsPatch files fail to downloadPatch definitions fail to updateThreat definitions files fail to downloadActivation or License Refresh failsHome page RSS feed fails to loadProduct check for update...
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Exception Occurred During Publishing: CreateDirectory Failed
Purpose The purpose of the document is to review a common error when publishing updates.Symptoms Exception occurred during publishing: CreateDirectory Failed Cause"C:\WSUS\UpdateServicesPackages" or...
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Excluding By FQDN When Scanning By Orginizational Unit (OU) Fails To Exclude...
Purpose This document will address an issue where scanning by OU and excluding machines with FQDN fails to exclude the machine. Symptoms You are scanning from a Machine Group setup by OU. You exclude...
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Definition Import Hangs During Refresh Files And In Scans At Step 2: Import...
PurposeThis document will provide information where Help > Refresh File hangs, Scans hangs at Step 2: Import New Definitions and Protect crashing when clicking on the GUI during these...
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How To: Check Your Shavlik Patch Subscription
PurposeThe purpose of this document is to provide information on how to check your Shavlik Patch/SCUP subscription. DescriptionTo check your subscription log on at Shavlik Protect Cloud Portal.From...
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Configuration Management Landing Page
This is a list of highly recommended documents for improving general knowledge of the Configuration Management product (formerly titled Shavlik Configure). This article is not a comprehensive list of...
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Agent Status Message: "Agent didn't respond"
Issue When trying to send a command to an Agent from the Console you receive the response: "Agent didn't respond" Possible Causes 1) Are you able to ping the Agent Machine. Is it on your network still...
View ArticleAfter SCCM 2012 Upgrade Shavlik Patch Is No Longer Visible
Description We have had reports of Shavlik no longer being visible after SCCM is upgraded. SymptomsShavlik Patch shows as installed in Programs and Features and attempting to run the Shavlik Patch...
View ArticleInstall - Uninstall Failures - How To Clean Up Broken Installs Of Shavlik...
SymptomsYou may see a pop-up error: Protect Setup:Error 1603: A fatal error occurred during installationError 1605: This action is only valid for products that are currently installed.Error 1612: The...
View ArticlePatch Scan Failure - Error 5 Access Is Denied
SymptomsCannot scan a remote machine with Protect Scanning a remote machine in Protect fails with the following error: Error 5: Access is denied Resolution 1- Do I have local admin rights for the...
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Console Scheduler Credential - The Selected Console Scheduler Credentials...
PurposeThis document will explain why you are seeing a popup message: The selected Console Scheduler credential does not match the current user's account. Please enter a shared credential matching the...
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Why Do Patches Not Have A 'Download' Indicator Next To Them?
Purpose This documents explains why some patches do not have a 'Download' indicator next to it. Symptoms You find a patch in Patch View or a scan result, and there is now Download button in the patch...
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Patch Publish Fails - Too Many Locally Published Categories
SymptomsYou are unable to publish patches due you too many categories being published in WSUS.In the SCUP.log or updatepublisher.log you find the following error:Error Scup2011.10...
View ArticleShavlik Empower: Frequently Asked Questions (FAQ)
PurposeThis attached document provides detailed information about Shavlik Empower.Affected Product(s)Shavlik Empower
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Error Unknown When Activating Shavlik Protect Console License
PurposeThis document will show how to successfully activate your Shavlik Protect console license when receiving the errorUnknown while trying to automatically activate your license. DescriptionYou...
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Shavlik Protect Landing Page
This is a list of highly recommended documents for improving general knowledge of the Shavlik Protect product. This article is not a comprehensive list of documents. For the Shavik Protect specific...
View ArticleEmpower Landing Page
This page contains recommended documents for improving general knowledge of Shavlik Empower. General Information Shavlik Empower: Frequently Asked Questions (FAQ) On-Demand Training Videos Introduction...
View ArticleSample Protect Reports
Purpose The purpose of this article is to show full examples of the reports that are offered under Tools > Create a Report. Description Some of the documents found in the attached zip file at the...
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Patch Download Failure - Connection Lost: The Remote Certificate Is Invalid...
Symptoms When trying to download Microsoft patches MS15-106 and above you receive the error message "Connection lost: The remote certificate is invalid according to the validation procedure." Cause...
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Database Upgrade Failure - Cannot Find The Object 'APEventDeleteHistorical'
Symptoms When upgrading from Shavlik Protect 9.1 to 9.2, the database upgrade fails with a SQL install script error "A data conversion error has been detected during the database upgrade process....
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