Clik here to view.
Agent Status And Corresponding Icons
TemplatePurpose This document outlines the symbols associated with an agent's status. Symptoms The agent is active on the machine. The agent is not active on the machine. The agent has been removed...
View ArticleDoes Shavlik Protect 9.0/9.1 Support SHA2?
PurposeNow that Microsoft is planning on phasing out SHA1 in early 2016, the question of whether Shavlik Protect 9.0/9.1 supports SHA2 is being asked more and more. This article will answer that...
View ArticleClik here to view.
Enabling Additional Threat Scan Tracing For A Single Agent
Purpose The purpose of this document is to provide steps to enable additional logging surrounding threat scans. Symptoms If there is a problem with threat scan detection we may need full tracing from...
View ArticlePublishing an update in SCUP or Shavlik Patch fails with the error: Hash (or...
Symptoms Cannot publish an update in SCUP or Shavlik Patch plugin using data Shavlik Patch contentPublishing an update in SCUP or Shavlik Patch plugin using data from Shavlik Patch failsYou see the...
View ArticleClik here to view.
File Version is Less Than Expected
Template SymptomsScan results showFile version is less than expected... CauseThis message indicates why a particular patch was determined to be missing; this is...
View ArticleClik here to view.
Reporting: Missing Patch Count
PurposeThis document explains how to create a report that shows the missing patch count for machines that have been scanned in your environment. Description The "Machine Status by Patch Count" report...
View ArticleClik here to view.
Filter Patches With Text File
PurposeThis document will provide instructions on how to filter specific patches using a text file, as well as additional information about this feature. DescriptionThe link to file is used in...
View ArticleService Pack 2 (KB2630458) Deployment Failure For SQL Server 2008 R2
PurposeThis document will provide a possible workaround for Service Pack 2 Deployment Failure For SQL Server 2008 R2 (KB2630458).DescriptionYou attempt to deploy service pack 2 (KB2630458) for SQL...
View ArticleClik here to view.
Event History Displays Unknown Error (0xffffffff) Under Core Engines/Definitions
PurposeThis document will explain the Event History Code Unknown Error (0xffffffff) and provide a possible fix for it.DescriptionYou open the View > Event History and see 'Unknown Error...
View ArticleClik here to view.
Tracker Status Never Updates Past Scheduled And Patches Do Not Install
PurposeThis document will provide details of an issue where the Tracker never updates past Scheduled and the deployment never runs on the target machine. This document is specifically related to port...
View ArticleClik here to view.
Scan Error 5, 451 or 452 When Scanning A Machine Located In A Workgroup
PurposeThis document will walk you through on configuring your machine so that it can be scanned while it is part of a workgroup and not in a domain. SymptomsAlthough you have the correct credentials,...
View ArticleClik here to view.
Error 808: No Disks Specified To Mount Troubleshooting
Purpose The purpose of this document is to show how to troubleshoot the Error: 808 when scanning Virtual Machines (VMs) in a Machine Group. Symptoms 1) In a scan result in the Operations Monitor, you...
View ArticleClik here to view.
Deployment Machine Name Match Failed, Expected 'Machine Name', Actual ''
Symptoms Deployment fails with the following error: "Deployment machine name match failed, expected 'Machine Name', actual '' You can also see this error you the ST.Protect.Native.log located...
View ArticleClik here to view.
Troubleshooting Shavlik Protect Patch Scan Error Messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
View ArticleEmpower Landing Page
This page contains recommended documents for improving general knowledge of Shavlik Empower. General Information Shavlik Empower: Frequently Asked Questions (FAQ) On-Demand Training Videos Introduction...
View ArticleClik here to view.
Shavlik Empower: Frequently Asked Questions (FAQ)
PurposeThis attached document provides detailed information about Shavlik Empower.Affected Product(s)Shavlik Empower
View ArticleClik here to view.
Java 7 Upgrade To Java 8 Published Patch Guide
PurposeThe purpose of this article is to go over how to get the Java 7 Upgrade to Java 8 software update to show in 'All Software Updates' for publishing in SCCM. Description1) Open SCCM. Navigate to...
View ArticleClik here to view.
Java7U8-xx Patch Does Not Show As Needed On 2008/Vista and Earlier OS's
IssueJava7U8-xx patch does not show as needed on Vista and earlier OS Cause Oracle does not support Java 8 running on Vista and earlier Operating Systems. The installer cannot be run silently on...
View ArticleInstalling an Agent with No Policy Using a Manual Installation Script
PurposeThe purpose of this article is to show how an agent can be installed on a target machine with no policy using a manual installation script. This can be useful to make sure that the agents are...
View ArticleClik here to view.
Best Practice: Windows Automatic Updates
PurposeThe purpose of this document is to explain the best practices for Windows Automatic Update configuration in a Shavlik environment. Description When Windows Automatic Update is configured to...
View Article