Agentless Patch Deployment Not Downloading Files From Distribution Server
Symptoms Deployments are failing on machines that are configured, under a deployment template, to download patches directly from a Distribution Server rather than a console push. The error in the...
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Exception Occurred During Publishing: CreateDirectory Failed
Purpose The purpose of the document is to review a common error when publishing updates.Symptoms Exception occurred during publishing: CreateDirectory Failed Cause"C:\WSUS\UpdateServicesPackages" or...
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DPDTrace Logging Tool Used For Patch Detection Issues
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
View ArticleUnderstanding The Different 'Types' Of Patches Within Protect
Purpose The purpose of this document is to provide more information about the different patch types offered within Protect. DescriptionThere are 5 different patch types within Protect, they are as...
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Published Updates Fail To Install On Client With Error: Failed To Download...
Symptoms Updates publish without issue but they fail to install on the client.This error has been shown on C:\Windows\SysWOW64\CCM\Logs\WUAHandler.logFailed to download updates to the WUAgent...
View ArticleVideo- How to create a patch group and scan template
PurposeThe purpose of this document is how to create a patch group to and to exclude those patches from your scans. This is sometimes necessary when scanning for patches but you do not want specific...
View ArticleProtect Patch Scan Fails With: Error 501 - Remote Registry Access Denied
Symptoms A patch scan fails with the error:Error 501 - Remote registry access denied Cause This issue occurs if there is a network or configuration issue which prevents Protect from connecting...
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Manually Configuring A Remote SQL Server To Accept Machine Account Credentials
Purpose The purpose of this document is to provide details on how to manually configure a remote SQL Server to accept machine account credentials. Description If you are using Integrated Windows...
View ArticleMachine Will Not Appear In Machine Group Scans Based On IP Range
Purpose The purpose of this document is to troubleshoot why you may not see a machine's IP address that was added into a Machine Group by IP Range in a scan. Symptoms A machine's IP address will not...
View ArticleUnderstanding Detection And Deployment Logic For MS15-065
PurposeThis document explains how Shavlik handles the detection and deployment of MS15-065 3065822 and 3074886. This will help explain why when you you perform a Security Patch scan and it only shows...
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Posssible Reasons Why Agentless Scan Results May Differ From Agent Scan Results
Purpose This document will help explain why some Agentless scan results differ from an Agent scan results even though they are using the same Scan Template. Description Here are a couple of possible...
View ArticlePatch Deployment Fails With: Patch Does Not Appear To Be Digitally Signed
SymptomYou cannot deploy a patch with Shavlik Protect You see the error: Patch does not appear to be digitally signed Cause Protect verifies the patch is digitally signed by Microsoft. If the...
View ArticlePatches Released After April 2014 Are Not Being Detected As Missing On 2012...
Symptoms Patches released after April 2014 are not being detected as missing on 2012 R2 server or Windows 8.1 operating systems. Cause KB2919355 CU1 is not installed on the system so no updates can be...
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How To Scan More Than One Machine Group In The Same Scan
Purpose The purpose of this document is to give instructions on how to scan more than one machine group in the same scan. DescriptionThere are two ways you can initiate a scan on multiple machine...
View ArticleInformation to submit to support for a threat or false-positive when using...
The Shavlik Protect Threat Protection engine is based on the Vipre SDK engine, and uses threat definitions created by GFI's ThreatTrack Security (formerly Sunbelt Software). In case you see a possible...
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Custom Action - Remove the Remote Scheduler for Protect version 9
1. These steps are intended for use if you need to remove the Shavlik (ST) Remote Scheduler service from multiple systems. Please download the attached zip file at the bottom of this document...
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You Receive A Message When Opening Shavlik Protect: You Have Renamed This...
Symptoms You attempt to open Protect and receive the following error: You Have Renamed This Computer. To Correct Possible Communication Errors, Go To 'Tools->Console Alias Editor' from the Main...
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How To: Manually updating patch data files for Shavlik Protect
PurposeWhen running the Shavlik Protect in a secure environment without Internet access, it is necessary to download the latest data files on a system that has internet access and then transfer them to...
View ArticleURL Exception List For Shavlik Patch For Microsoft System Center
PurposeThis article provides a list of web addresses that may be required to download content or patches when using Shavlik Patch for Microsoft System Center. DescriptionEnsure that these web addresses...
View Article"Send to" Within Report Does Not Send Email
Purpose The purpose of this document is to provide a work around for emails sent from within the report creation tool. Symptoms After creating a report you use the "File", "Send to" to email the...
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