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How To Remove The Propatches Folder Using Custom Actions
OverviewThis document outlines how to use a Custom Action to remove the ProPatches folder. A Custom Actionmay include executing a specific command or invoking a custom batch file at specified time(s)...
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How To Verify That The Shavlik Patch Catalog Version Is Current
PurposeThe data files in the Shavlik Patch Software Catalog contain the latest detection and deployment logic as well as vendor download location URL's for all available third party patches. An...
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How To Deploy A Service Pack To Multiple Machines
Purpose This document explains how to schedule a service pack deployment to multiple machines at a time using an Agent-Less Deployment model. Procedure On the Protect Console, highlight multiple...
View ArticleInstaller Return Code 1783
Purpose The purpose of this document is to provide additional information and troubleshooting steps on the '1783' patch install return code. Symptoms When deploying a patch the installer returns the...
View ArticleDeciphering Shavlik Protect Deployment Tracker status messages
Purpose This article provides information about the Shavlik Protect Tracker status messages. Resolution You can verify the deployment status by going to View> Deployment Trackeror by pressing the F9...
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How To Clean Up Your Patch Repository Using ITScripts
PurposeThis document will show you how to run the Console IT Script to clean up your Patch Repository.The default location of the Patch Repository is: C:\ProgramData\LANDesk\Shavlik...
View ArticleCan You Use Custom Actions With Agents?
DescriptionThis article was created to answer the question: Can you use Custom Actions with Agents? SymptomsCustom Actions work when deploying directly from the console, however do not work when using...
View ArticleHow To: Use New Account For Protect Cloud Agents
Purpose The purpose of this document is to explain how to change the Protect Cloud account to a new user without losing any data or connection to existing agents. Description Go to Shavlik Protect...
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Workaround For A Deployment Issue With GoToMeeting Update GOTOM-001...
Purpose The purpose on this document is to provide information and a possible workaround for deployment issues caused by including GoToMeeting Update GOTOM-001 (QGTM7182553) in your...
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Configuring consoles between a online and offline environment to obtain...
ScenarioThe following applies in a scenario where you may have one of the following setups:-One Protect console connected to the internet, and other Protect consoles within an offline (disconnected)...
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How To Set Machine Criticality
Purpose The purpose of this document is to provide information on setting Machine Criticality for machines within the Shavlik Protect environment. Setting Machine Criticality enables you to specify a...
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Managing an Offline Protect Console using files from Re-Writable Media
PurposeThis document will take you through a recommended method to manage your offline infrastructure with Shavlik. We assume here that you want to patch a disconnected network without having to...
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Failed To Schedule Operation: 'Logon Failure The User Has Not Been Granted...
PurposeThe purpose of this document is to help provide a solution to the error : "Logon Failure the user has not been granted the requested logon type at this computer" Symptoms When trying to schedule...
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Updating Patch Definition And Install files To A Non-internet Facing Console...
Purpose This document explains how to transfer data and patch files manually from a Shavlik Protect Console on a Internet facing network, to a Protect Console on a Secure network with no internet...
View ArticleGuidelines For Using Protect In A Government/Military Environment (Classified)
Purpose The following document is designed to be a landing page for common issues associated with restrictions, procedures, and regulations typical of a Military or Government classified...
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Reschedule Jobs that Have Already Been Scheduled
Purpose The purpose of this article is to go over how to reschedule jobs that have already been scheduled in Shavlik Protect. Description 1. Go to Manage > Scheduled Tasks.2. Locate the console's...
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How To Scan More Than One Machine Group In The Same Scan
Purpose The purpose of this document is to give instructions on how to scan more than one machine group in the same scan. DescriptionThere are two ways you can initiate a scan on multiple machine...
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How To Exclude Machines Through The 'Link To File' Feature
Purpose This document will go over how to exclude machines in a machine group through the Link to File feature.Description1. Create a text file with the list of machines you want to exclude. However...
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How To Exclude Machines During A Scan
Purpose When scanning a non-discriminate group of machines, such as by IP range, or OU, Protect will try all machines that exist as part of the group. In some situations it may be desirable to exclude...
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Managing Protect With Multiple Administrators
PurposeIn some environments, there may be multiple administrators tasked with overseeing patch management. When using multiple administrators with Protect- understanding how this works and the best...
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