Purpose

The purpose of this document is to provide a work around for emails sent from within the report creation tool.

Symptoms

After creating a report you use the "File", "Send to" to email the report and it is never sent.

The steps to reproduce the issue:

Create an executive summary report

File --> Send To...

Use or create an email contact

Send E-mail

The email is never sent.

Resolution

To work around this issue:

1) Create the report, export the report as a PDF and manually email the report.

2) Depending on the report you may also be able to automatically send the report using either the scan template or the deployment template.

Additional Information

Since there are many root causes to issue like this, it would be prudent to open a case with Shavlik Support in order to verify your issue matches the defect.

Affected Product(s)

Protect 9.1