Purpose

This document will show how to successfully activate your Shavlik Protect console license when receiving the errorUnknown while trying to automatically activate your license.

Description

You receive the following error when trying to automatically activate your Shavlik Protect console license:

Cause

This error happens when your Shavlik Protect Console is unable to reach our licensing server.

Resolution

You will need to configure your proxy to allow access to license.shavlik.com as a permanent solution. You can find the complete list of required URLs for Shavlik Protect at Shavlik Protect Firewall And Proxy Exceptions URL List. If you are unable or prefer not to change your proxy configuration, you can successfully activate your Shavlik Protect console license offline following the instructions in this document How To Process A Manual (Offline) Activation For Shavlik Protect.

Affected Product(s)

Shavlik Protect 9.x