Error Scanning / Deploying - GetMachineData Failed
Symptoms When performing a scan or deployment an error occurs: GetMachineData failed. Example of Error in ST.Protect.Native log located in the C:\ProgramData\LANDesk\Shavlik Protect\Logs folder :...
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How To Configure IIS To Use SSL Connections On A WSUS Server To Allow The...
Purpose If you have created your code signing certificate using an internal CA, the Shavlik Patch plugin gives you the ability to import this certificate via the Shavlik Patch Settings on the WSUS...
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MS12-001 KB2644615 showing as missing after the installation of MS15-A02...
Symptoms After applying MS15-A02 KB3033929, the superseded patch MS12-001 KB2644615 is showing as missing Cause The introduction of MS15-A02 in March 2015 opened up a security hole that is addressed by...
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How to Disable Automatic Updates Of Definitions
PurposeThe purpose of this article is to show how a user can disable automatic updates of definitions. NOTE: This is not recommended procedure for those users who need/want to be offered the latest...
View ArticleListing And Purpose Of Each Log File Generated By Shavlik Protect
PurposeThis document contains information regarding Shavlik Protect's log files including there intended use. For more information about how to obtain the log files please see this document: Logs -...
View ArticleHow To Enable Client Side Verbose Logging For Troubleshooting Agentless...
PurposeThis document provides steps on how to enable client/target side verbose logging for troubleshooting agentless deployment issues. DescriptionHow to enable Client (Target) Side Logging via...
View ArticleProtect Patch Scan fails With: Error 501 - Remote registry access denied
Symptoms A patch scan fails with the error:Error 501 - Remote registry access denied Cause This issue occurs if there is a network or configuration issue which prevents Protect from connecting...
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Patch Scan Results Showing 1 Or 2 Missing Patches Where Many More Patches...
Symptoms Scan results will show a limited number of missing patches, generally Microsoft Visual C++ or Studio Shell. Additionally, the scan results will not show Patches Installed or Service Packs...
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Shavlik Protect Console Service Fails to Launch - The service responsible for...
PurposeThis article provides troubleshooting steps for when the Shavlik Console Service fails to launch. SymptomsThe console service fails to launch and you will receive the following error: The...
View ArticleShavlik Protect Firewall And Proxy Exceptions URL List
SymptomsPatch files fail to downloadPatch definitions fail to updateThreat definitions files fail to downloadActivation or License Refresh failsHome page RSS feed fails to loadProduct check for update...
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Patch Scan Error Code 101: Unable To Determine OS Language
SymptomsWhen running a patch scan with Protect, the target machine fails to scan, and you recieve the error: Error 101: Unable to determine OS Language Within the hf.log you see logging similar to...
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Console Hangs When Selecting A Machine In View > Machines
Purpose The purpose of this document is to troubleshoot an issue that comes up when someone selects a machine after going to View > Machines. Symptoms The console will hang and become unresponsive...
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The Specified Network Name Is No Longer Available: Error 64
CommunityTemplateSymptoms A patch deployment fails with the following error after machines were moved to a different domain : The specified network name is no longer available: Error 64 Cause...
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Patch Deployment Failure - Deployment Tracker Never Updates Past 'Executed 0...
Symptoms Patches fail to install and the Deployment Tracker never updates past 'Executed 0 of X'. CauseThere may be an issue with the Windows Event Log service, the CL5.exe is dependent on this window...
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Superseded Patches Show Missing During Patch Scan
Symptoms Some administrators may see multiple versions of the same Patch detected as missing despite them all not needed for installation. An example of this is shown in the following screenshot:...
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Upgrading Protect Fails With 'Error 2: The System Cannot Find The File...
Symptoms You receive a popup error when attempting to upgrade Shavlik Protect. Error 2: The system cannot find the file specified. CauseThis error is caused when the Protect installation in unable to...
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How To schedule Automatic Synchronization To A Distribution Server
PurposeHow to schedule the automatic synchronization of Patch Definitions, Patch install files, and Threat engines and definitions to a Distribution Server Steps for CompletionHighlight the target...
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Installing Agents Using Passphrase Authentication
Purpose The purpose of this document is to outline the process for installing an agent using passphrase authentication. Enabling this will require users installing an agent to specify a matching...
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What Is The Difference Between Windows Server Operating System And Worksation...
Purpose This document explains the difference between Shavlik Protect Server and Workstation License types and their usage. ExplanationShavlik splits the seats between Workstation and Server class...
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Troubleshooting Shavlik Protect Patch Scan Error Messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
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