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How to View Detection Information for Patches in Protect and Understanding...
Purpose This document is intended to show how to view and understand detection criteria for supported patches within Shavlik Protect. Description Viewing the reason that a patch is found missing within...
View ArticleWhy Shavlik Protect Patch Scan results differ from Windows Update
TemplatePurposeAn explanation of why Shavlik Protect patch scan results may show different patches needed than when running a Windows Update. SolutionShavlik Protect uses different detection logic to...
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Manually Downloading and Installing the Prerequisite Software for Shavlik...
Purpose This document shows how to obtain the download links for any prerequisite software so you can download and install it manually in case you don't want Protect to automatically install or in case...
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Bypassing the Prerequisite download screen during Installation of Shavlik...
Purpose This document shows how to bypass the prerequisite download or "Shavlik Protect Setup" screen during the installation of Shavlik Protect. Description If necessary you can bypass the...
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Re-release of MS14-066 (KB3018238) only affects Server 2008R2 and 2012
Symptoms You do not see the re-release of MS14-066 (KB3018238) shown as missing on systems with the following operating systems:Windows Server 2003Windows VistaWindows Server 2008Windows 7Windows...
View ArticleHow to configure your Windows Firewall for Shavlik Protect
TemplatePurposeThe following article explains how to configure Windows Firewall to allow Shavlik Protect in every supported environment via the GUI, command prompt, and GPO. (Scroll to the bottom to...
View ArticleShavlik Protect Downloading Incomplete Patch Files From Vendor
Symptoms Shavlik Protect shows patch files are successfully downloaded in the logs. The resulting files show the correct file name and executable extension in the download directory but are in fact not...
View ArticleInformation about the Digital Signatures of .CAB files used by Shavlik Protect
Purpose This document is intended to provide information about how Shavlik signs the .cab files used for downloading patch definition files. Description Protect currently uses .cab files for...
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SQL Account Configuration - Privilege or Role Requirements for Protect Database
Purpose This document covers the minimum account privilege requirements for using Protect's SQL database. Description Below are the privileges (roles) required within SQL for a user in possible...
View ArticleShavlik Protect Requirements Guide
Purpose This document is meant to be a guide to link you to all requirements or pre-requisite information you may need for Shavlik Protect. Description Below is a list of links to the different...
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Scan Error 830 - Unable to connect to the virtual server
Symptoms When performing a scan you get Error Code 830, unable to connect to the virtual server. Cause When scanning a virtual machine VMware Tools need to be installed and on a supported version....
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Troubleshooting Shavlik Protect patch scan error messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
View ArticleScan Error 301 - SystemRoot share access required to scan
Symptoms When performing a scan, you receive the message:Error 301SystemRoot share access required to scan Cause Protect is unable to connect to the remote machine’s system share. This may occur if the...
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How to locate the Patch Install filename in the Shavlik Protect Database
Purpose This document explains how to locate the name of the patch install file for a particular patch in the Shavlik Protect Database. This is useful in troubleshooting when you are trying to...
View ArticleAgent Failing Registration at 50%
Symptoms To diagnose this issue, there are many symptoms that may need to be considered:Agent is failing to register and stops at 50%.RegistrationLog.txt will show:Registering agent with host...
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How To Scan For Only Microsoft Windows Operating System Patches
Purpose Guide to create a custom scan template to scan only for Windows Operating Systems. Steps 1. Create a "Patch Scan Template" by selecting New and Patch Scan Template. 2. Use the "Product filter"...
View ArticleLogs - Gathering Console, Client Side (agentless), and Agent log files for...
PurposeThis document outlines how to gather logs for troubleshooting issues with the Console, Agent, or Target systems. Description Here are some basic instructions on how to gather console, client...
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How To: Uninstall & Reinstall The Shavlik (ST) Remote Scheduler Service On A...
PurposeThis article provides steps to perform a manual uninstall and re-install of the Shavlik (ST) Remote Scheduler service on a single machine. Description To uninstall the Shavlik Remote Scheduler...
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How to obtain XML data using a custom share or URL
PurposeThe purpose of this document is to outline how to obtain Shavlik XML definitions using a custom share or URL. Symptoms This practice is useful in the event the Console is installed on a server...
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Threat Data Shows Out of Date Following Scheduled Automatic Updates
Purpose The purpose of this document is to provide information on why threat definitions may appear out of date following the completion of a scheduled automatic download operation within the Console....
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