How to register a Shavlik Protect agent to a different Protect Console
PurposeThe purpose of this document is to show how to register a Shavlik Protect agent to a different Protect Console. Procedure Redeploy the agents using information found at Methods to install a...
View ArticleShavlik Protect is detecting a newer unlicensed version of Winzip and...
Symptoms Shavlik Protect is detecting a newer unlicensed version of Winzip and installing it over an older licensed version of WinZip Resolution Some Winzip Patches will upgrade the existing...
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Download scriptcatalog.zip failed
Symptoms Failed Signature Check when downloading scriptcatalog.zip Cause The Certificate Revocation List (CRL) is out of date and Protect cannot reach the URL's to verify the certificates Resolution...
View ArticleProtect 9.1 Patch 2 download location and release notes
Purpose This article provides a link to the Protect 9.1 Patch 2 download location and release notes.The Shavlik Download Center provides links to: Product downloads Upgrade Guide Release Notes System...
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How to Export a list of machines to CSV from a Machine Group
Purpose The purpose of this document is to show a method that you can use to get a listing of machines within a machine group (or just within machine view) into a CSV file. Description It's currently...
View ArticleDetection False-Positive may occur due to IPS (Intrusion Prevention Systems)
Symptoms You notice a patch or patches detected as missing in Protect, but failing to install. Manually running the patch throws a 'not applicable to this computer' message. AND Protect's scan log...
View ArticleShavlik Protect detects MS13-053 KB2532531 as missing but the patch fails to...
SymptomsShavlik Protect detects MS13-053 KB2532531 as missing but will not install. When the patch is run manually, an error is returned that says it does not apply to the system. CauseThe patch...
View ArticleEmail server and authentication error: The remote certificate is invalid...
Symptoms When setting up your email server for use in Protect via Tools > Operations > Email, you see the following error message:The remote certificate is invalid according to the validation...
View ArticleHow To: Manually updating patch data files for Shavlik Protect
PurposeWhen running the Shavlik Protect in a secure environment without Internet access, it is necessary to download the latest data files on a system that has internet access and then transfer them to...
View ArticleWhen Running Help > Refresh Files, Some but Not All files are Failing to...
Symptoms When you run Help > Refresh Files in Protect you see that some files are failing to download, but other files are downloading fine. Within the ST.Protect.managed.user@domain.log, you may...
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How to Set Proxy Authentication for the Shavlik Patch Plugin
Purpose This document is intended to show how to set proxy information for the Shavlik Patch plugin. If your internet connection goes through a proxy, this may be required for Shavlik Patch to be able...
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Agents No Longer Check-in After Adding a Patch Task in which a Service Pack...
Symptoms Agents no longer check-in successfully after adding a patch task to the agent policy in which a service pack group is used. Within the ST.ServiceHost.managed log file you will see logging...
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Remove Temp Files option may cause Java 7 Update 71 and later fail to install
PurposeThis document covers a deployment requirement with Java 7 Update 71+ when the Remove Temp Files option is enabled in the Deployment Template used during deployment.DescriptionWe have recently...
View ArticleMinimal vSphere Permissions Required for operations in Protect
Purpose The purpose of this document is to list the minimal permissions required for VMware host credentials (browse credentials) that are provided for operations in Protect. Description Required...
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Shavlik Patch (formerly SCUPdates) Supported Products list
Updated: 11/19/2014 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
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Able to Scan a Machine but Deployment Fails due to bad credentials set in...
SymptomsYou are able to successfully scan a machine, but when you attempt to deploy to the machine it fails. CauseThis can happen because when you scan the machine it will use the default credentials...
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How to use Configuration Checker to determine if you meet all the...
PurposeConfiguration Checker is used to determine if you meet all the requirements for using Shavlik Patch. ProcedureYou can access the Shavlik Patch Settings screen using one of two methods.Method 1....
View ArticleWhy is Shavlik Patch installed on a specific user account?
PurposeSome administrators may question why the Shavlik Patch plug-in for Microsoft System Center is installed as an instance on a specific user account rather than all user accounts. Understanding how...
View ArticleUnderstanding and responding to recent changes made to Java deployment in...
PurposeThis document provides documentation to our clients on how Java deployments in Protect have changed recently and why these changes had to be made, as well as providing best practices to ensure...
View ArticleUnderstanding and responding to recent changes made to Java deployment in...
PurposeThis document provides documentation to our clients on how Java deployments in Shavlik Patch have changed recently with Java 7 Update 71 and why these changes had to be made, as well as...
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