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Deployment machine name match failed, expected 'Machine Name', actual ''
Symptoms Deployment fails with the following error: "Deployment machine name match failed, expected 'Machine Name', actual '' You can also see this error you the ST.Protect.Native.log located...
View ArticleInstall/Uninstall - How to clean up broken installs of Shavlik Protect with...
SymptomsYou may see a pop-up error:Protect Setup:Error 1603: A fatal error occurred during installationError 1605: This action is only valid for products that are currently installed.Error 1612: The...
View ArticleGet_Protect_Info batch file that can be used to obtain information for support
Purpose The attached .bat file is designed to collect information that may assist the support team in diagnosing and resolving issues with the Protect application. This batch file will collect trace...
View ArticleHow To: Manually updating patch data files for Shavlik Protect
PurposeWhen running the Shavlik Protect in a secure environment without Internet access, it is necessary to download the latest data files on a system that has internet access and then transfer them to...
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Change in CVE syntax will break Protect without Patch 2 installed for Protect...
OverviewThere have been an incredibly large number of vulnerabilities this year, which unfortunately is going to cause asyntax change in MITRE CVE-ID. The current syntax will max out at 9,999...
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Protect Upgrade Fails With: "There is a problem with this Windows Installer...
Symptoms The Protect patch installer fails with the error "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support...
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Update failed: Engine updates were required but none could be applied
SymptomsThe agent returns the following error when attempting to Update agent binaries:Update failed: Engine updates were required but none could be applied Cause The agent detects that it needs an...
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End Of Life Information (EOL) for Shavlik Patch for Microsoft System Center
Purpose This document provides information about End Of Life dates (EOL) for Shavlik Patch. Direct link to the Legacy Product Lifecycle Policy ProductsShavlik Patch for Microsoft System Center 2.x
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How to Troubleshoot A Failed Patch Install
DescriptionAfter deploying patches, one or more patches still show as missing.While deploying, the deployment tracker lists an error. CauseThe cause of a failed deployment can vary greatly. This...
View ArticleShavlik Patch 2.1 Release Notes
OverviewThese release notes support the current GA version of Shavlik Patch 2.1. For Use as an Add-on to System Center Configuration Manager 2012Shavlik Patch 2.1 can downloaded from:...
View ArticleHow to increase the download timeout in Protect 9.1 Patch 1 and higher.
SymptomsYou encounter download timeout failures when performing a Help - Refresh Files, Patch Download from vendor, Distribution Server or customer URL location.You would see this in the GUI:"Error...
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Linking Files to a Machine Group
Purpose This document outlines how to Link Files to a Machine Group. Shavlik Protect provides a dynamic mechanism to keep a machine group current. This is especially useful if your machine list changes...
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Supersedence Support For Shavlik Patch 2.1 For SCCM 2012
OverviewShavlik Patch 2.1 for SCCM 2012 2.1 has added some features around handling patch revisions and supersedence. Specifically, patch revisions for patches you have already published to make it...
View ArticleWindows Store App Updates Still Detected Missing after removing the apps
Symptoms After logging in on a Windows 8 or 8.1 system and removing Windows "Metro" or Store Apps you notice Shavlik Protect detecting missing updates for the Windows Apps (such as MSWU-1006 or...
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How to schedule Automatic Sychronization to a Distribution Server
PurposeHow to schedule the automatic sychronization of Patch Defintions, Patch install files, and Threat engines and defintions to a Distribution Server Steps for CompletionHighlight the target...
View ArticleHow to Obtain Verbose logging output from any .msi package
Purpose This document provides steps on how to obtain a verbose logging output from any .msi package which may assist in troubleshooting installation failures. Symptoms This may be useful when patches...
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Implementing a Data Rollup Configuration
Purpose The purpose of this document is to provide configuration steps to enable data rollup within your environment. In a data rollup console configuration, one console acts as the central console. In...
View ArticleChanges to behavior of Scanning & Deploying Java Patches due to CPU & PSU...
Purpose This document is intended to provide information about some changes around detection and installation of Java patches starting in October 2014. Description Starting in October 2014 Java started...
View ArticleError 5 when attempting to synchronize 'PowershellModules' directory of a...
Symptoms Within the Event History (View > Event History) you see the following event logged:Event Type: Distribution Server Sync: core engines/definitionsStatus: Complete with detailsSummary: One or...
View ArticleChange in CVE syntax will break Protect without Patch 2 installed for Protect...
OverviewThere have been an incredibly large number of vulnerabilities this year, which unfortunately is going to cause asyntax change in MITRE CVE-ID. The current syntax will max out at 9,999...
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