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How to increase the deployment timeout for offline hosted virtual machines
Purpose This document includes instructions on how to increase the deployment timeout for offline hosted virtual machines. Performing the steps in this document will be required when a deployment to...
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Error: "The e-mail service is currently not available.", following 9.1 Patch...
Purpose Following upgrading to Shavlik Protect version 9.1.4446 some users may encounter an error "The e-mail service is currently not available", and some users may find that their automated email...
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Windows Update service is required to install patches on Windows Vista and...
Purpose Microsoft patches fail to deploy on the following operating systems:-Windows Vista-Windows 2008-Windows 7-Windows 2008R2-Windows 8-Windows Server 2012 When attempting to manually run a patch...
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How Credentials work in Protect
PurposeThis document is meant to provide a full overview of how credentials are entered, used, and work within the Shavlik Protect product. Description Credential Precedence for Physical Machines and...
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Updates published using Shavlik Patch are not showing up in 'All Software...
SymptomsUpdates published using Shavlik Patch are not showing up in 'All Software Updates' within the Configration Manager console. Cause There are two possible causes. 1) You have not performed...
View ArticleObtaining Protect console and Agent installation logs
Purpose This document shows how to find the installation and setup logs for Shavlik Protect. This can be useful if attempting to troubleshoot an installation failure. Description The setup and install...
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Logs - Gathering Console, Client Side (agentless), and Agent log files for...
Template PurposeThis document outlines how to gather logs for troubleshooting issues with the Console, Agent, or Target systems. Description Here are some basic instructions on how to gather console,...
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Resolution mismatch, found 'machine name x' for 'machine name y' when...
Purpose The purpose of this document is to provide additional information on the 'Resolution mismatch, found 'machine name x' for 'machine name y' error when attempting to install an agent from the...
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SSL3.0 vulnerability CVE-2014-3566 Poodle
Purpose This document contains information about the SSL3.0 vulnerability CVE-2014-3566 and whether is affects Shavlik Products or infrastructure. Details The CVE-2014-3566 SSL 3.0 (POODLE)...
View ArticlePreparing for Upgrade of Protect and Resolving Common Upgrade Issues
Purpose The purpose of this document is to help to prepare a current Protect console and database for upgrade to a newer version of Protect, and also to provide some information about how to resolve...
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How to Locate and Transfer the License Key to New Protect Console Machine
Template Purpose This document outlines how to locate the Shavlik Protect license activation key in the console and transfer this key to a new or additional Protect console. Description When migrating...
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Best Practices and FAQ on using Threat protection with Shavlik Protect agents
Purpose This document is meant to help understand why a threat may not have been detected by the Shavlik Protect agent and what actions to take in such a scenario as well as best practices for...
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Best Practice & Q/A - Using Security Tools
Purpose The purpose of this document is to provide some Q&A and cover best practices on using the 'Security Tools' patch type filter within Protect. DescriptionWhat are Security Tools?Within...
View ArticleBest Practice - Order In Which To Apply Updates And Service Packs For...
Purpose This document is meant to describe the best practices for the order in which to apply updates with Protect when using agentless patch scanning and deployment. Description When preparing to...
View ArticleContact Information For License Renewals\Sales
Purpose The purpose of the this document is to provide the current contact information for...
View ArticleHow To Process A Manual (Offline) Activation For Shavlik Protect
Purpose This document is meant to provide the steps on how to perform an offline or 'manual'...
View ArticleShavlik Protect Standard/Advanced 9.1 Patch 2 Release Notes
OverviewThese release notes support Patch 2 for Shavlik Protect 9.1. The patch can be downloaded from this link: http://www.shavlik.com/downloads/protect/The patch can be applied to Shavlik Protect...
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Custom Action - Remove the Propatches folder
OverviewThis document outlines how to use a Custom Action to remove the ProPatches folder. A Custom Actionmay include executing a specific command or invoking a custom batch file at specified time(s)...
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Error: "The e-mail service is currently not available.", following 9.1 Patch...
Purpose Following upgrading to Shavlik Protect version 9.1.4446 some users may encounter an error "The e-mail service is currently not available", and some users may find that their automated email...
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Another version of this product is already installed. Installation of this...
Symptoms When running the Shavlik Protect Install Program, The following error is returned:Another version of this product is already installed. Installation of this version cannot continue. To...
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