Clik here to view.
Console crash due to invalid patch download directory
Purpose The purpose of this document is to resolve an issue where a previously input patch download directory is no longer accessible resulting in a Console crash at start up. Symptoms The following...
View ArticleClik here to view.
Windows Installer Error when Installing Shavlik Protect 9.1 Patch 1
Symptoms When performing the installation of Shavlik Protect 9.1, Patch 1 (9.1.4446.0) you receive the following error:Windows Installer - The upgrade patch cannot be installed by the Windows...
View ArticleClik here to view.
How to perform a patch uninstall on multiple systems with Shavlik Protect
PurposeThe purpose of this document is to show how to perform a patch uninstall on multiple systems via the Shavlik Protect console.DescriptionBelow is an example of how to set up the uninstall of one...
View ArticleInstall/Uninstall - How to clean up broken installs of Shavlik Protect with...
SymptomsYou may see a pop-up error:Protect Setup:Error 1603: A fatal error occurred during installation Error 1605: This action is only valid for products that are currently installed.Error 1612: The...
View ArticleClik here to view.
Preparing for Upgrade of Protect and Resolving Common Upgrade Issues
Purpose The purpose of this document is to help to prepare a current Protect console and database for upgrade to a newer version of Protect, and also to provide some information about how to resolve...
View ArticleClik here to view.
Shavlik Protect Landing Page
This is a list of highly recommended documents for improving general knowledge of the Shavlik Protect product. This article is not a comprehensive list of documents. For the Shavik Protect 9.1...
View ArticleClik here to view.
How to Re-Sign 3rd party updates previously published to WSUS
PurposeThis document is meant to provide some basic information about how to re-sign updates that have been previously published to WSUS, but may need a new digital signature due to changing...
View ArticleClik here to view.
Shavlik Protect Agent Always/Never Allow screens don't show information added...
SymptomsYou add exceptions via the agent policy, but when viewing the Agent UI on one of the client systems you don't see the exception listed in the Always Allow or Never Allow...
View ArticleUnderstanding patch severity in a Shavlik Protect patch scan and why it may...
PurposeThis article provides information about how patch scans with Protect may differ from Windows Update scans, specifically concerning patch severity. OverviewMicrosoft publishes severity...
View ArticleClik here to view.
Why Shavlik Protect Patch Scan results differ from Windows Update
TemplatePurposeAn explanation of why Shavlik Protect patch scan results may show different patches needed than when running a Windows Update. SolutionShavlik Protect uses different detection logic to...
View ArticleClik here to view.
How to Install Internet Explorer with Protect
PurposeThe purpose of this document outlines the process of using Protect to install Internet Explorer. You can also view Software Distribution Best Practices and Informational Guide or more...
View ArticleHow to manually check scheduled agent tasks via command
PurposeThis document will explain how to view scheduled agent tasks by command line on client machines.Resolution1. Open a command prompt as an administrator and then navigate to one of these...
View ArticleClik here to view.
Troubleshooting Shavlik Protect patch scan error messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
View ArticleClik here to view.
Failed to schedule the task using the Microsoft Scheduler error when trying...
ProblemYou receive a pop-up error when attempting to publish patches in Shavlik Patch."Failed to schedule the task using the Microsoft Scheduler. Please verify the user name and password."Cause The...
View ArticleClik here to view.
Agent Manager in Protect version 9.
Purpose The purpose of this document is to assist in locating the Agent Manager within Shavlik Protect version 9. Cause The Agent Manager has been removed. All functionality is available from within...
View ArticleException occurred during publishing: Verification of file signature failure
Problem You receive the following error when attempting to publish content: Publish: Exception occurred during publishing: Verification of file signature failed for file:...
View ArticleShavlik Protect Console Service Crashing in Protect 9.0 when processing agent...
Purpose We have identified a defect in Protect 9.0 (Gold and Patch 1) where agent patch scan results cause the Shavlik Protect Console service to crash. You can identify the issue by the following...
View ArticleClik here to view.
Where to view Protect agent scan\deployments results
Purpose The purpose of this document shows you how to view agent results using View - Machines in Protect 9.0 and above. Machine View You will always want to refresh the view when looking at Machine...
View ArticleInformation on obtaining and installing the SCAP Processor for use with...
Purpose This article is meant to provide information on obtaining and installing the SCAP Processor for use with VMware vCenter Protect Configuration Management (formerly Shavlik NetChk...
View ArticleClik here to view.
How to Manage Machines Dynamically using OUs within Active Directory or...
Purpose This document is meant to show how to use the features within Shavlik Protect to dynamically manage systems found within Active Directory or a domain. Description Within Protect it is possible...
View Article