Symptoms

You add exceptions via the agent policy, but when viewing the Agent UI on one of the client systems you don't see the exception listed in the Always Allow or Never Allow sections.

Example:

Policy exception:

Agent UI - Always Allow tab:

Cause & Resolution

This is the expected behavior. The 'Always Allow' or 'Never Allow' tabs in the Agent UI are currently intended to only show exceptions for each individual agent that have been set via the agent using the 'Add..." function on each tab.

If you would like to see this behavior changed in any way, please submit a feature/change request at our Feature Request Site.

Affected Product(s)

Shavlik Protect, All Versions