Symptoms

The agent returns the following error when attempting to Update agent binaries:

Update failed: Engine updates were required but none could be applied

Cause

The agent detects that it needs an updated engine and cannot reach the binaries through the method configured in the policy.  This typically happens if the agent can't connect directly through to the console machine or the distribution server.

The agent is pointed to a Distribution server but it does not have the updated content data.  Synchronize core data files are missing from Distribution Server Scheduled automatic synchronization list.

Resolution

If agent is using a distribution server this error make sure the agent can connect with the distribution server and that the distribution server has been synced with the console.

If agent is accessing the binaries from Protectcloud.shavlik.com this error occurs because of a failure in web access, usually from a problem with a proxy configuration or malfunction.

If Synchronize core data files are missing from Distribution Server Scheduled automatic synchronization list, add "Synchronize core data files" to the Distribution Server Scheduled automatic synchronization list using "Tools>Operations>Distribution Servers> Add scheduled sync Core engines/definitions"

Affected Product(s)

Shavlik Protect 9.x