Symptoms

When performing a scan you get Error Code 830, unable to connect to the virtual server.

Cause

When scanning a virtual machine VMware Tools need to be installed and on a supported version.

Resolution

Install or update VMware Tools, and then refresh the ESXI Hypervisor in your machine group so it shows the VMware Tools current or supported. Run the scan again.

Product(s)

Shavlik Protect 9.x