Purpose

The purpose of this document is to provide information on why threat definitions may appear out of date following the completion of a scheduled automatic download operation within the Console.

Symptoms

Within Tools > Operations within the Console you have a scheduled automatic download of threat data as seen below:

However when navigating to Help > About within the Console, the 'Threat definitions' show as being out of date as seen below:

Cause

This is occurring due to the fact that there is a major version of the threat definitions and minor version of the threat definitions. The check that is done when accessing Help > About is looking for the major version which can only be downloaded by running 'Refresh Files' by navigating to Help > Refresh Files within the Console. The scheduled automatic download or agent download that occurs is only performing a minor version update. Within both scenarios the threat definitions would be considered at a viable 'up-to-date' version as long as automatic downloads are working. You can check the Event History from within the Console by navigating to View > Event History to ensure the automatic downloads are occurring alternately, you can check to see if there are new files within the C:\ProgramData\LANDesk\Shavlik Protect\Console\ThreatData directory on the console system each day.

Additional Information

Best Practices and FAQ on using Threat protection with Shavlik Protect agents

Product(s)

Shavlik Protect 9.x