Purpose

This article provides steps to perform a manual uninstall and re-install of the Shavlik (ST) Remote Scheduler service on a single machine.

Description

1. On the target machine:
   1. Open a command prompt as an administrator.
   2. Run this command:

           c. CD C:\Windows\ProPatches\scheduler

           d. Run this command:  stschedex.exe /remove

   2.  Open Windows Explorer and delete the C:\Windows\ProPatches folder and its contents.

   3.  Open Windows Registry Editor and verify that the following registry keys have been deleted:

• 9.x key for 32bit: HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk\Shavlik Protect\Scheduler
• 9.x key for 64bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\LANDesk\Shavlik Protect\Scheduler

Further steps to ensure successful re-installation of the scheduler service:

1. On the Protect console:
   • In Shavlik Protect 9.x:
     • Go to Manage> Credentials.
     • Add credentials that you want to use as default or edit existing credentials to ensure that the password is up-to-date.
     • Ensure to set the proper credentials as the default credentials.
     • Go to Tools > Options > Scheduling and ensure the Shavlik Scheduler is selected.

Alternatively, to uninstall the Scheduler from a target machine on the Protect console:

1. Click Manage> Scheduled Tasks.
2. Right-click the target machine name in the list on the left, and click Scheduler Service> Uninstall.

Installation of the scheduler service:

During next deployment to the target system, the scheduler is automatically reinstalled. If you prefer to force the install of the scheduler service prior to the next deployment you can do so in the Protect console by going to Manage > Scheduled Tasks, then right click on a target system name in the list on the left and choose Scheduler Service > Install.

If this issue exists on multiple systems:

If you are experiencing this problem on multiple systems and would like a way to resolve the issue for all machines affected, please refer to this document on how to set up a custom action to delete the scheduler service from target systems:

http://community.shavlik.com/docs/DOC-23009

Product(s)

Shavlik Protect 9.x