Deployment Configuration screen: Temporary vs. Permanent Template...
Description During setup of a patch deployment within Protect you will eventually get to the "Deployment Configuration" screen (Figure 1). The deployment templates that you already have configured can...
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Deployment Stays at Files Copied And No Patches Are Installed
Purpose The purpose of this document is to explain what causes deployments to stay at the status of 'Files Copied' but never install any patches after all files are copied to the target machines....
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Protect Detects A Patch That Should Not Be Detected As Missing
SymptomsProtect is detecting a Patch that should not be detected as missing. Resolution NOTE: Before performing the following, please update to the latest XML data by going to Help > Refresh...
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Expired SSL Certificate - Failed To Retrieve Updates From Specified WSUS Server
Purpose This document will help you identify and correct WSUS connection issues caused by an expire self-signed SSL certificate. Symptoms 1. You see the following popup message when you navigate to...
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Updating Patch Definition And Install files To A Non-internet Facing Console...
Purpose This document explains how to transfer data and patch files manually from a Shavlik Protect Console on a Internet facing network, to a Protect Console on a Secure network with no internet...
View ArticleURL exception list for Shavlik Patch For Microsoft System Center - Patch for...
Purpose This article provides a list of URLs that may be required to download catalog content and patches when using Shavlik Patch for Microsoft System Center and Ivanti Patch for SCCM. Description The...
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URL exception list for Shavlik Protect - Ivanti Patch for Windows Servers...
Overview This document provides a list of required URL addresses for Shavlik Protect and Ivanti Patch for Windows Servers to allow: Patch executable download.Patch content definition download.Online...
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Error 106 - Access Denied; Credentials may be invalid Windows 10 - 1709, 1803
Overview You receive this error when scanning Error 106 when scanning a Windows 10 machine after upgrading to 1709 or newer version. Microsoft changed the way Windows 1709+ handles SPN's for...
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"Pre-deploy Snapshot Failed" with ESXi License/Version Error
Symptoms When your deployment options are set to take a pre-deploy snapshot of a hosted VM, the deployment fails with error "Pre-deploy snapshot failed":Deployment logs show the following...
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*.MSU files cannot be downloaded from HTTP-configured distribution servers...
Symptoms Agents attempting to patch machines fail.The agents are unable to find and download the .MSU patch files from HTTP-configured distribution servers.On the UI of the target machine in the Patch...
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7-Zip Install Doesn't Remove Registry Keys for Previous Versions
Symptoms When installing the latest version of 7-Zip, vulnerability scans still report that older versions are installed and vulnerable. Cause The 7-Zip installer does not actively remove registry keys...
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Windows Update Service Is Required to Install Patches on Windows Vista and...
Description Microsoft patches fail to deploy on the following operating systems: Windows VistaWindows Server 2008Windows 7Windows Server 2008 R2Windows 8Windows Server 2012Windows 8.1Windows Server...
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Troubleshooting Slow Patch Scans In Ivanti Patch for Windows Servers
Purpose This document provides information to troubleshoot slow patch scans when using Ivanti Patch for Windows Servers (PWS). Symptoms Patch scans in Patch for Windows typically do not take a lot of...
View ArticleAvailable Reports
Available Reports The following reports are available in Shavlik Protect. The reports you have access to is dependent upon your current license level. To choose a report, select Tools > Create...
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How To Use Advanced Reporting / Reports Advanced Filtering
Purpose Administrators may find that the default reports may provide information that is less important to their patch process. There may be a need for information only regarding specific machines,...
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Ivanti Patch for Windows Servers API integration with the Qualys...
Purpose The following is a sample integration script for the Ivanti Patch for Windows Servers API integration with the Qualys vulnerability scanner. If you use a vulnerability scanner to identify...
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Scheduled Monthly Task Runs One Week Early or Not At All
Purpose The purpose of this document is to highlight a Microsoft Windows Task Scheduler bug that can cause your monthly scheduled console tasks to run a week early or not at all. Symptoms The Ivanti...
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Protect Detects A Patch That Should Not Be Detected As Missing
SymptomsProtect is detecting a Patch that should not be detected as missing. Resolution NOTE: Before performing the following, please update to the latest XML data by going to Help > Refresh Files,...
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How To: Locate and Transfer the License Key to New Protect Console Machine
Purpose This document outlines how to locate the Shavlik Protect license activation key in the console and transfer this key to a new or additional Protect console. Description When migrating to a new...
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Database Connection Error Caused by Missing SQL Server
Symptoms Attempting to launch Shavlik Protect fails and returns with the following error:"The database connection could not be made. This may be caused by a temporary interruption in the database...
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