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Resolution mismatch, found 'machine name x' for 'machine name y' when...
Purpose The purpose of this document is to provide additional information on the 'Resolution mismatch, found 'machine name x' for 'machine name y' error when attempting to install an agent from the...
View ArticleMicrosoft SharePoint Server 2013 Patching Behavior
Purpose The purpose of this document is to provide additional detail on how SharePoint Servers will be patched using Shavlik Protect. Symptoms When performing a patch scan on a Microsoft SharePoint...
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How to Schedule Patch Scans
TemplatePurposeThis document outlines how to schedule a patch scan to take place at a future date/time. Once vs. Recurring A scan can be scheduled to run a single time at a specified date/time....
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Using Telnet to test ports
TemplatePurpose To test if a connection is successful through a specific port. Note: Operating Systems Vista and newer may require enabling this feature first. How to Enable the telnet client for...
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Scan Error 802: "Unable to open Virtual Disk" When Attempting To Scan Hosted...
Symptoms When attempting to scan a Hosted Virtual Machine or virtual machine Template, you received the error "802: Unable to open Virtual Disk (*****) Cause The system could not read boot.ini...
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Troubleshooting Shavlik Protect patch scan error messages
Purpose Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on...
View ArticleCustom Action - How to perform a custom action complete tutorial
Purpose This document outlines how to scan for the Null Patch, then use custom actions to stop a Windows Service with a batch file, and install a 3rd party program. Scanning for null patch Custom...
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Performing Agent Diagnosis
TemplatePurpose This document outlines utilizing an included utility to troubleshoot common Agent issues. Description Running STAgentManagementRun Command Prompt as Administrator and change...
View ArticlePatches Released After April 2014 Are Not Being Detected As Missing On 2012...
Symptoms Patches released after April 2014 are not being detected as missing on 2012 R2 server or Windows 8.1 operating systems. Cause KB2919355 CU1 is not installed on the system so no updates can be...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
View ArticleScan Error: 802 - Unable To Open Virtual Disk (4000)
Symptoms When attempting to scan a Hosted Virtual Machine or virtual machine Template, You get the error "802: Unable to open Virtual Disk (4000). Cause The status code (4000) translates to 4000 –...
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Agent - Clear Retry Count
TemplateSymptoms Agents are unable to patch the machine. A similar message to the one below is seen within the STPatch.log file located within: Example:Added disable date for {MSWU-516]...
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Scheduled Deployment Fails To Run - AcquireCreds failed: 0x8009030d
TemplateDescription The scheduler does not successfully launch the deployment batch file and the following error is seen within the Scheduler.log file in the C:\Windows\ProPatches\Scheduler folder....
View ArticleScripted Agent Install May Fail During Registration Due To NetBIOS Resolution...
Overview You are attempting to install an agent using theManual Installation Scriptand the agent fails to register with the Protect Console. You identify the issue through the following errors:These...
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Video- How to create a patch group and scan template
PurposeThe purpose of this document is how to create a patch group to and to exclude those patches from your scans. This is sometimes neccesarry when scanning for patches but you do not want specific...
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Help > About Shows Red X On Data Versions Although Scheduled Download Is Set...
Symptoms For this issue, all items listed under symptoms are used to determine the problem. If you see the red X for any Data versions, but don't see all listed behavior mentioned here, you might be...
View ArticleInstall - Uninstall Failures - How To Clean Up Broken Installs Of Shavlik...
SymptomsYou may see a pop-up error: Protect Setup:Error 1603: A fatal error occurred during installationError 1605: This action is only valid for products that are currently installed.Error 1612: The...
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Patches That Always Ahow Missing In Results - Install/Uninstall Loops
Symptoms Detected patch continues to show as missing after successfully deploying.Patch that shows missing ends with 'U' every other deployment. Cause Certain patches exist as an installer and an...
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Wake-on-Lan Magic Packet Test
TemplatePurpose This document outlines how to test that Magic Packets are successfully being sent to a target machine during a Wake-on-Lan request.In the event Protect indicates the...
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Expired SSL Certificate - Failed To Retrieve Updates From Specified WSUS Server
PurposeThis document will help you identify and correct WSUS connection issues caused by an expire self-signed SSL certificate. Symptoms1. You see the following popup message when you navigate to...
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