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Protect Uses Variables For Many Common Directory Paths - Able To Pick Up On...
Purpose This document provides information about how Protect's detection logic uses many variables to be able to scan all possible locations and should be able to pick up on changes to a system's...
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How to Set Up an Automatic Schedule for Publishing and Synchronizing Updates
Purpose This document is intended to provide a basic walk-through of setting up and using automatic scheduling to publish and synchronize software updates via the Shavlik Patch plugin for SCCM, and to...
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Published Updates Fail To Install On Client With error: Failed to download...
Symptoms Updates publish without issue but they fail to install on the client.This error has been shown on C:\Windows\SysWOW64\CCM\Logs\WUAHandler.logFailed to download updates to the WUAgent...
View ArticleProtect Agent is missing it's Policy After Successful Installation
SymptomsYou attempt to install an agent (manually or from the console) and it fails after the registration process, you open the Agent GUI but no policy is applied.Error found in STDispatch.log on the...
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Protect Detects A Patch That Should Not Be Detected As Missing
TemplateSymptomsProtect is detecting a Patch that should not be detected as missing. ResolutionBefore performing the following, please update to the latest XML data by going to Help >...
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Scanning Error - Status: Error Code 4 Machine Filtered in its Machine Group
TemplateSymptoms In Version 9 When performing a scan, a machine is skipped with theError Code: 4andStatus: Machine resolved multiple times; skipping this one. In version 9.1 the error will show:...
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Shavlik Protect Requirements Guide
Purpose This document is meant to be a guide to link you to all requirements or pre-requisite information you may need for Shavlik Protect. Description Below is a list of links to the different...
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Why Shavlik Protect Patch Scan results differ from Windows Update
TemplatePurposeAn explanation of why Shavlik Protect patch scan results may show different patches needed than when running a Windows Update. SolutionShavlik Protect uses different detection logic to...
View ArticleWhen running Protect in an environment with FIPS you receive the error: The...
SymptomsProtect is running in an environment with FIPS.The Protect Console Service crashes as soon as you open Protect.You receive the error: "The service responsible for importing scan and Agent...
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File Permission Requirements for SQL Database Backup in Shavlik Protect
Purpose This document provides an explanation of what file permissions need to be in place to successfully perform database backups through the database maintenance features of Shavlik Protect....
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Database Backup Failed in Protect with "Generic data access layer exception."
Symptoms Backups setup in the Database Maintenance feature of Protect are not completing. In the Shavlik event history (View > Event history), users will see the following error message: "Generic...
View ArticleIP Addresses For Shavlik XML servers (xml.shavlik.com)
Purpose This document provides the list of IP addresses for xml.shavlik.com. DescriptionIn case you need to make an exception for the specific addresses to Shavlik XML servers for updating your data...
View ArticleScanning A Remote Machine Using Protect Fails With Error 105:...
Symptoms Running a patch scan in Protect fails with Error 105.This message may also display:MS_UNABLE_TO_GET_SYSTEM_DATA CausePossible causes: Permissions issue with access denied message.An...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
View ArticleHow To: Manually updating patch data files for Shavlik Protect
PurposeWhen running the Shavlik Protect in a secure environment without Internet access, it is necessary to download the latest data files on a system that has internet access and then transfer them to...
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How To Completely Remove An Agent And All of Its Components
TemplatePurpose This article provides steps to completely remove all components of the Protect agent from a client system and then perform a clean reinstallation of the agent. Note: This article is...
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How to configure IIS to use SSL connections on your WSUS server
Purpose If you have created your code signing certificate using an internal CA, the Shavlik Patch plugin gives you the ability to import this certificate via the Shavlik Patch Settings on the WSUS...
View ArticleCorrecting Issues caused by out of date root certificates
PurposeThis will help you identify agent issues caused by out of date root certificates. Cannot install or update agent binaries in Shavlik ProtectInstalling or updating Protect agent binaries failsThe...
View ArticlePatch Day Checklist when using Agents
Purpose This document is meant to provide a checklist that will ensure successful deployment of patches when using agents with the Protect product. Description Checklist for patch day when using...
View ArticlePublishing an update in SCUP or Shavlik Patch fails with the error: Hash (or...
Symptoms Cannot publish an update in SCUP or Shavlik Patch plugin using data Shavlik Patch contentPublishing an update in SCUP or Shavlik Patch plugin using data from Shavlik Patch fails You see the...
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