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Attempting To Set Definition Download Source - "Specific Distribution Server"...
Symptoms Within Tools > Operation > Downloads you see that "Specific Distribution Server" is grayed out under Definition download source, and you do have distribution sever(s) configured in this...
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Migration Tool - Upgrading To 9.1 From Earlier Version Migration Tool Gives...
Symptoms When attempting to run the Shavlik Migration tool you get the following warning in your PowerShell cmdCause Protect 9.1 is already installed on your new system. The Migration Tool is built...
View ArticleHow to manually set language localization for the Shavlik Protect Interface
Purpose This document will show you how to manually set language localization for the Shavlik Protect interface. This workaround is only needed when the language settings in the Tools > Options >...
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How to Include or Exclude Specific Patches in Scan Results
TemplatePurpose This document outlines how to scan and show only specific patches in the results, or how to scan and not include certain patches in the results.SymptomsWhile scanning, certain patches...
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Too Many Locally Published Categories
Symptoms In the SCUP.log or updatepublisher.log you find the following error: Error Scup2011.10 Publisher.VerifyPackageRulesAndState VerifyPackageRulesAndState(): Too many locally published...
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Protect Agent Shows 'Turned Off' In The Microsoft Action Center
SymptomsThe following message appears in the Microsoft Action Center on machines where the Shavlik Protect Agent has been installed. "Virus protection (Important)Shavlik Protect Agent reports that it...
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Recurring Scheduled Tasks Are Being Deleted
TemplateSymptoms Recurring Scheduled Tasks are being deleted at their specified run time. The Scheduled Tasks log tab shows a status 1326 when the deleted task was last attempted.The...
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How to increase the deployment timeout for offline hosted virtual machines
Purpose This document includes instructions on how to increase the deployment timeout for offline hosted virtual machines. Performing the steps in this document will be required when a deployment to...
View ArticleRestore Shavlik Database From Backup Using SQL Server Management Studio
TemplatePurpose This document outlines how to restore a Shavlik Database to an SQL Instance. Resolution Shavlik Protect does not have a built in Restore from Backup utility. Use the following...
View ArticleUsing Custom Actions To Deploy MSU Files
PurposeThis document outlines how to create a custom action specifically for the launch of a MSU file Steps To make the msu install work you must have the following:The MSU needed to install.The...
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Custom Action - How to perform a custom action complete tutorial
Purpose This document outlines how to scan for the Null Patch, then use custom actions to stop a Windows Service with a batch file, and install a 3rd party program. Scanning for null patch Custom...
View ArticleHow To Completely Remove An Agent And All of Its Components
TemplatePurpose This article provides steps to completely remove all components of the Protect agent from a client system and then perform a clean reinstallation of the agent. Note: This article is...
View ArticleClustered SQL Server Instances Do Not Appear To Update When Patching With...
Symptoms When attempting to patch clustered SQL Servers with Protect you see that updates never apply or do not appear to update SQL. Cause Currently, Protect does not natively provide a solution to...
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Gathering a DPD Trace
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
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Protect Upgrade Fails With: "There is a problem with this Windows Installer...
Symptoms The Protect patch installer fails with the error "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support...
View ArticlePerforming asset scan from Shavlik Protect fails with errors
Symptoms Cannot perform an asset scan from Shavlik ProtectPerforming an asset scan fails with Error 452In the ST.Protect.native.log file, you see this error:class STWin32::CWin32Exception at...
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Scanning A vCenter/ESXi Server Causes The Console To Crash
SymptomsAfter adding a vCenter server or an ESXi server into your Machine Group, you attempt a scan and it causes the console to crash. Then a pop up window displays ""Sorry, an unexpected error has...
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Guide on How to use Smart Filters and Composite Filters in Shavlik Patch
Purpose This document is intended to act as a basic guide on how you can use Smart Filters and Composite Filters in Shavlik Patch for Microsoft System Center. Creating and Using a Smart Filter The...
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Shavlik Patch (formerly SCUPdates) Supported Products list
Updated: 12/19/2014 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
View ArticleShavlik Protect 9.1 Landing Page
Purpose This document is meant to be a guide of some good documents and links specific to Shavlik Protect version 9.1. This is not a comprehensive list of documents. Description General...
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