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Exception Occurred During Publishing: CreateDirectory Failed
Purpose The purpose of the document is to review a common error when publishing updates. Symptoms Exception occurred during publishing: CreateDirectory Failed Cause"C:\WSUS\UpdateServicesPackages" or...
View ArticleHow To Know When XML Updates (patch definitions) Are Released And How To...
Purpose This document will provide information about how to obtain information about Shavlik's XML updates (patch definitions). Description Generally the Shavlik content team will provide patch...
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How To Submit A Feature Request
TemplatePurposeOur Development team is always excited to hear what new ideas you have for our product! Each and every idea is reviewed and given serious thought on if and how your idea could be...
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Protect Detects A Patch That Should Not Be Detected As Missing
TemplateSymptomsProtect is detecting a Patch that should not be detected as missing. ResolutionBefore performing the following, please update to the latest XML data by going to Help >...
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How To Uninstall A Program Using Custom Actions
Purpose This document outlines how to use Custom Actions to uninstall applications from a target machine. Note: Uninstalling programs is done at users own risk. The following method utilizes the built...
View ArticleReport Viewers Guide
Purpose This document describes how to use database views within SQL Server database queries to generate custom reports for Shavlik Protect. When you install Shavlik Protect it creates a number of...
View ArticleAgentless Patch Scanning Prerequisites
PurposeThis article provides agent-less patch scanning prerequisites for Shavlik Protect. DescriptionScanning PrerequisitesThe following criteria must be met to ensure a successful patch scan:You must...
View ArticleAdobe Illustrator CS6 16.0.5 (APSB14-11) Is Not Supported In Protect
Purpose This document provides information about the status of support for Adobe Illustrator 16.0.5 in Shavlik Protect. Description Adobe Illustrator 16.0.5 cannot be supported in Shavlik Protect. The...
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Console License Activation Error, "No activations available"
Symptoms When attempting to activate a new Shavlik Protect console, or reactivate an existing one, an error message appears in the bottom left hand corner of the Shavlik Protect Activation window, " No...
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How To Set Up Automatic Removal (Cleanup) of Patch Installer Files After...
Purpose This document shows how to enable the "Remove Temp files" feature to set up automatic removal (cleanup) of patch installer files after deployment with Shavlik Protect. Description If you want...
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How to Manually Synchronize Distribution Servers
TemplatePurpose This document covers how to manually synchronize a Distribution Server. This process is useful in the event you wish to initiate a synchronizationwithout waiting for previously...
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How to Identify the scan template and other scan information for a specific...
Purpose This document is meant to help administrators identify information about scheduled patch scans in Shavlik. In Shavlik Protect, jobs that have been scheduled or are recurring can be found in the...
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Patch Deployment - Interrupt - Cancel - Stop Deployment
TemplatePurposeThis document covers how to interrupt/cancel a current patch deployment. DescriptionIt may become necessary to interrupt/cancel/stop a deployment once it has begun. In this event the...
View ArticleUpdating VMware Tools with Protect FAQ
PurposeWhen updating VMware Tools with Protect there may be a couple quirks you will come across. Below is a FAQ list to help address questions you may have. DescriptionFrequently Asked Questions Q:...
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Active Protection Scanning Files Listed In Policy Exceptions And Addressing...
Purpose This document is intended to provide information about the expected behavior for active protection concerning files or folders listed in the exceptions list within an agent policy, and how to...
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HTTP Distribution Server, Not Able To Download Files
Symptoms After configuring your Authenticated HTTP Distribution server you are unable to download some of the files in the Distribution Server. You are able to view the files in your browser but when...
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Configuring Authenticated HTTP Distribution Servers
Purpose This is a step by step guide on how to configure authenticated HTTP Distribution Servers. The guide will help you install and setup IIS and configure Distribution Servers in Protect 9.x....
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How To Manage Machines Dynamically Using OUs Within Active Directory Or...
Purpose This document shows how to use features within Shavlik Protect Machine Groups to dynamically manage systems found within Active Directory or a Domain. Description Within Protect it is possible...
View ArticleShavlik Script Catalog: Remove Temp Files
Author: ShavlikCategory: MaintenanceInputs: NoneMinimum ITScripts engine version required: 8.0.0.0Modifies the target machine: YesName: Remove Temp FilesOutputs: NonePurpose: Cleans temporary...
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Agent Threat Engine Creating Many SBS_STDRL Temp Files
Symptoms You see a large amount of 'SBS_STDRL_xxx' files within the C:\Windows\Temp directory. Cause The Shavlik Protect Agent uses the Vipre engine and definition files, managed by ThreatTrack. They...
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