Description

The scheduler does not successfully launch the deployment batch file and the following error is seen within the Scheduler.log file in the C:\Windows\ProPatches\Scheduler folder.

Error:  AcquireCreds failed: 0x8009030d

Cause

The certificate or encryption key is out of date or incorrect on the target machine.

Resolution

1. Launch the registry editor by running the ‘regedit’ command from the run application.

2. Navigate to and delete the registry key corresponding to the Protect version you are running.
    Note: It is highly recommended that a registry backup is created prior to altering.

   Protect 9x:

    32-bit machines: HKey_Local_Machine\Software\LANDesk\Shavlik Protect\Scheduler\pk

    64-bit machines: HKey_Local_Machine\Software\Wow6432Node\LANDesk\Shavlik Protect\Scheduler\pk

3. Attempt to redeploy the patches. This process will fix the certificate or encryption key and the scheduler should now work as designed.

Affected Product(s)

Protect Version: All