Scan results fail to import in Shavlik Protect 9.x
Symptoms Scan results fail to import. The operations monitor stops at step '5. Wait for results'.You see the error "warning: scan still running - incomplete results"STProtect.managed log contains the...
View ArticleRestore Shavlik database from backup using SQL Server Management Studio
Shavlik Protect does not have a built in Restore from Backup utility. Use the following instructions to use SQL Server Management Studio to restore from backup: If you have not yet installed it,...
View ArticleUnable to install or update agent binaries in Shavlik Protect (2014715)
Symptoms Cannot install or update agent binaries in Shavlik ProtectInstalling or updating Protect agent binaries fails The agent interface installs, but the the scanning engines, such as patch,...
View ArticleShavlik SCUPdates Supported Products list
Updated: 6/28/2013 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
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Show All Windows Updates Applied to a Computer
Use the following to create a searchable list of all Windows Patches currently installed. This is useful when trying to identify if a specific patch is already installed. *This log can be reliably used...
View ArticleRequesting console and agent logs for Protect
Here are some basic instructions on how to request console and agent logs for Protect 8.x and 9.x. These should work for most console and agent type issues. Protect 9.X console logging: 1. Please...
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Office 2007 & 2010 Do Not Show in Deployment Template - Office Tab
Patches applicable to Office 2007 & 2010 do not require the installation media. This is reflected by the abscense of an Office 2007 or 2010 option within the Deployment Template- Office tab.
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Patch Download Status and Corresponding Icons
When patches are found to be missing by Protect, there are 3 statuses that may be shown under the download column. No Icon: The patch is not available to be downloaded by Protect, and will only show as...
View ArticleError 1312: A specified logon session does not exist. It may already have...
Issue:Installing Protect fails and logs show error message: Error 1312: A specified logon session does not exist. It may already have been terminated Solution:Old machine certificates have been...
View ArticleAuthentication Limitation with Protect 9.0+ and SQL 2005
Users may encounter an error when installing or upgrading to Protect 9.0+ when the database resides on a SQL 2005 server. The root cause of the issue is due to a limitation in SQL 2005.To reproduce...
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How to Find/Exclude Specific Patches in Scan Results.
How to Find/Exclude specific Patches in Scan Results.To scan or exclude specific patches, begin by assigning the desired patches to a Patch Group. In Protect, open Patch View. Version 8 - Click View,...
View ArticleWhy is Shavlik Protect Patch Scan results different from Windows Update
SymptomsShavlik Protect patch scan results show different patches needed than when running a Windows Update. ResolutionShavlik Protect uses different logic to scan for patches than Windows Update and...
View ArticleIntroduction to the Virtual Inventory
The Virtual Inventory feature is used to manage and track the vCenter Servers and the ESXi hypervisors (ESXi hosts) that are used in your organization.You can use the Virtual Inventory feature to: Add...
View ArticleScanning a virtual infrastructure process
Hypervisor scanning and deployment Scanning and deployment operations are performed by the hypervisor. In order to scan for installed and missing Bulletins, the hypervisor needs the latest patching...
View ArticlePatching process of a virtual infrastructure
Hypervisor scanning and deployment Scanning and deployment operations are performed by the hypervisor. In order to scan for installed and missing Bulletins, the hypervisor needs the latest patching...
View ArticleHow to verify ESXi hosts are set to allow HTTP traffic for Virtual Inventory...
When running a bulletin scan on virtual inventory with Protect, the hypervisors (ESXi hosts) must allow http traffic over ports 80/443. You can verify and enable this using the vSphere client with the...
View ArticleVirtual Infrastructure requirements for Protect
vCenter Server Requirements The VMware vCenter Servers that are added to the Virtual Inventory list must be at version 4.0 or later.You must supply valid credentials for the vCenter Server.You must be...
View ArticleHelp with Slow Scanning when running patch scans using Shavlik Protect or...
Symptoms When running scans with Shavlik Protect or VMware vCenter Protect you have scans that take a very long time to complete. This applies when running patch scans from the vCenter Protect console...
View ArticleCondensed Patch Report CSV Header description
This document applies to Shavlik Protect 9.0IssueIn an exported Condensed Patch report as a CSV file, what do the headers mean? Resolution:Grouping: Some unique scan grouping identifier User: Who did...
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How to activate Shavlik Protect console - Licensing
Product: Shavlik Protect 9.xVMware vCenter Protect 8.x Access the licensing window Help > Enter/Refresh license key Shavlik Protect Activation window Activate the Console online Select "Product...
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