Inbound

• TCP 80 (Only for Distribution Servers that utilize HTTP) Needed for Distribution Servers to Sync patches with Console only if using HTTP
• TCP 135 (Inbound on agentless target machine) WMI Scanning – Only needed if using Asset Scanning
• TCP 137-139 (Windows file sharing/directory services) required for agentless scan to work
• TCP 445 (Windows file sharing/directory services) required for agentless scan to work
• TCP 3121 (Inbound on the console) required for tracker status updates for patch deployment and agent communication back to console
• TCP 3122 (Inbound on the console) required for console service to communicate with database
• TCP 4155 (Inbound on agent machine) Allows agent to allow commands from console
• TCP 5120 (Inbound on agentless target machine) Allows scheduler to receive commands from console machine
• TCP 5985 (Inbound on agentless target machine) Allows you to use IT Scripts feature
• TCP 443 (Only for Distribution Servers that utilize HTTPS) Needed for Distribution Servers to Sync patches with Console only if using HTTPS

Outbound

• TCP 80 (Only for Distribution Servers that utilize HTTP) Allows agent and console communion with Distribution Server using HTTP
• TCP 137-139 (Windows file sharing/directory services) required for agentless scan to work)
• TCP 445 (Windows file sharing/directory services) required for agentless scan to work)
• TCP 3121 (Agent machine to console) Required for tracker status updates for patch deployment and agent communication back to console
• TCP 5120 (From console to agentless target) Allows console to send commands to target machine scheduler
• UDP 9 (Only used if using Wake on Lan)

The Error 5

Error 5 usually indicates a permissions related issue.

What should I check ? Have I set everything as required ?

- Do I have local admin rights for the target machine ?

- Is the remote registry service running ?

To test the remote registry connection: From the console machine to the target machine -

Open regedit > File > Connect Network Registry , Open one of the hives and ensure you can read the actual Key - what is the result ?

- Does the local user account have full permissions to the remote registry as local administrator ?

Open regedit and go to:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSecurePipeServerswinreg

- Reboot both target and console machine - what is the result after a scan ?

- Can you complete a nslookup IP Address, NETBios Name, FQDN both forward and reverse for target and console. Ensure results are consistent.

- Is this the only machine you are getting this error ?

- Do you have credentials assigned to this machine in the machine group ?

- What credentials is set in the Machine Properties?  Go to the Machine View, right-click on the device and click "Machine Properites".  Verify good credentials are listed there.

- Try disabling your anti-virus and firewall and seeing if it makes a difference to your error ?  If it does, re-check the port list to ensure all necessary ports are enabled.  http://community.shavlik.com/docs/DOC-22939

Following the above steps the issue is still present

Be sure to have followed the pre-requisites guidelines :

http://www.shavlik.com/uploadedFiles/Support/Online_Documentation/Shavlik_Protect_90/administration-guide.pdf

Contact the support by opening a case via the portal and provide clean logs:

http://support.shavlik.com

To gather the logs, please see the following document: http://community.shavlik.com/docs/DOC-22921

Here are some basic instructions on how to gather console and agent logs for Protect 8.x and 9.x.  These should work for most console and agent type issues.

Protect 9.X console logging:

1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

a. If you are unable to set logging via the GUI see this doc: http://community.shavlik.com/docs/DOC-22938

2. Close the Protect GUI.

3. Stop the Shavlik Protect Console Service.

4. Delete all the logs from

a.  Windows 7, 8, 2008, 2012 & Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs

b.  Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

5.  Start the console service and open the Protect GUI.

6. Attempt to reproduce the issue. Please document steps to reproduce.

a. Collect the logs from the Logs folder mentioned earlier in step 4 (please zip if possible)

b. [Deployment issues only] On the target system please zip and send a copy of the entire C:\Windows\Propatches folder and its contents (you can leave out the Patches sub-folder).

7. Zip and send all the logs.

Protect 9.x agent logging:

1. Open the agent policy assigned to the machine we are gathering logs from.

2. Change the logging level to ‘All’ and Save and update Agents.  Choose to update agents if prompted.

3. Go to the target machine, close the agent GUI and stop the services:

     o The services start with Shavlik or ST.

4. Delete all the logs from:

     o Vista & Later: C:\ProgramData\LANDesk\Shavlik Protect

     o Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\ LANDesk\Shavlik Protect

5. Start services.

6. Attempt to reproduce the issue. Please note the steps to reproduce.

7. Take applicable screenshots.

8. Zip and send all the logs and screenshots. (from the previous specified folders above)

Protect 8.X console logging:

1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

     a. If you are unable to enable logging via the GUI see doc: http://community.shavlik.com/docs/DOC-22938

Manually enabling verbose console logging

Manually enabling verbose console logging2. Close the Protect GUI.

3.  Stop all of the services:

     a.  For Protect 8.X, the service name starts with VMware vCenter Protect.

4. Delete all the logs from:

     a.  Vista & Later: C:\ProgramData\Shavlik Technologies\Logs

     b.  Earlier OS’s:    C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

5. Start services and open the Protect GUI.

6. Attempt to reproduce the issue.  (please note how to reproduce)

7.  Take applicable screenshots.

8.  Zip and send all the logs and screenshots. (from the previous specified folders above)

Protect 8.X agent logging:

1. Open your agent policy assigned to the machine we are gather logs from.

2. Change the logging level to ‘All’ and Save and update Agents.

3. Go to the target machine, close the agent GUI and stop the services:

     o For Protect 8.X, the service name starts with VMware vCenter Protect.

4. Delete all the logs from:

     o Vista & Later: C:\ProgramData\Shavlik Technologies\Logs

     o Earlier OS’s:    C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

5. Start services.

6. Attempt to reproduce the issue.  Please note the steps to reproduce.

7. Take applicable screenshots.

8. Zip and send all the logs and screenshots. (from the previous specified folders above)

Deployment Logs

1. On the machine you are deploying to navigate to C:\Windows\ProPatches
2. Locate the CL5.log, dplyevts.log, and Safereboot.log and copy to a new folder on the desktop.
3. Navigate to C:\Windows\ProPatches\Scheduler.
4. Locate the Scheduler.log and add it to the folder created in step 2 so all logs are together.
5. Zip and send all the logs.

Updated: 7/12/2013

7zip
Q7ZIP920 - 7-Zip 9.20
Q7ZIP920 - 7-Zip 9.20 x64

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Adobe Flash Player 9
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Adobe Reader XI

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Adobe Reader X

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Adobe Reader 9

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Apache Tomcat 6

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Apache Tomcat 5
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QAI1040 - iTunes 10.4.0.80 x64
QAI1022 - iTunes 10.3.1.55
QAI1022 - iTunes 10.3.1.55 x64
QAI1022 - iTunes 10.2.2.12
QAI1022 - iTunes 10.2.2.12 x64
QAI1021 - iTunes 10.2.1.1
QAI1021 - iTunes 10.2.1.1 x64
QAI1020 - iTunes 10.2.0.34
QAI1020 - iTunes 10.2.0.34 x64
QAI1011 - iTunes 10.1.2.17 x64
QAI1011 - iTunes 10.1.2.17
QAI1010 - iTunes 10.1.0.54 x64
QAI1010 - iTunes 10.1.0.54
QAI1001 - iTunes 10.0.1 x64
QAI1001 - iTunes 10.0.1
QAI0100 - iTunes 10.0 x64
QAI0100 - iTunes 10.0
QAI0921 - iTunes 9.2.1 x64
QAI0921 - iTunes 9.2.1
QAI920 - iTunes 9.2.0 x64
QAI920 - iTunes 9.2.0
QAI0911 - iTunes 9.1.1 x64
QAI0911 - iTunes 9.1.1
QAI0910 - iTunes 9.1.0 x64
QAI0910 - iTunes 9.1.0
QAI0903 - iTunes 9.0.3 x64
QAI0903 - iTunes 9.0.3
QAI0902 - iTunes 9.0.2 x64
QAI0902 - iTunes 9.0.2
QAI0901 - iTunes 9.0.1 x64
QAI0901 – iTunes 9.0.1

Apple QuickTime

QAQ7740 - QuickTime 7.7.4

QAQ7730 - QuickTime 7.7.3
QAQ7720 - QuickTime 7.7.2
QAQ7710 - QuickTime 7.7.1
QAQ7700 - QuickTime 7.7
QAQ7690 - QuickTime 7.6.9
QAQ7680 - QuickTime 7.6.8
QAQ7670 - QuickTime 7.6.7
QAQ7660 - QuickTime 7.6.6
QAQ7650 - QuickTime 7.6.5
QAQ7640 - QuickTime 7.6.4

Apple Safari
QSAF517 - Safari 5.1.7
QSAF515 - Safari 5.1.5
QSAF514 - Safari 5.1.4
QSAF512 - Safari 5.1.2
QSAF511 - Safari 5.1.1
QSAF5100 - Safari 5.1
QSAF550 - Safari 5.0.5
QSAF540 - Safari 5.0.4
QSAF530 - Safari 5.0.3
QSAF520 - Safari 5.0.2
QSAF510 - Safari 5.0.1
QSAF500 - Safari 5.0
QSAF406 - Safari 4.0.5
QSAF406 - Safari 4.0.4
QSAF403 - Safari 4.0.3
QSAF402 - Safari 4.0.2
QSAF400 - Safari 4.0

Apple Application Support

QAAS023 - Apple Application Support 2.3.4

QAAS022 - Apple Application Support 2.3.3

QAAS021 - Apple Application Support 2.3.2
QAAS020 - Apple Application Support 2.3.0
QAAS019 - Apple Application Support 2.2.2
QAAS018 - Apple Application Support 2.1.9
QAAS017 - Apple Application Support 2.1.7
QAAS016 - Apple Application Support 2.1.6
QAAS015 - Apple Application Support 2.1.5
QAAS014 - Apple Application Support 2.0.1
QAAS013 - Apple Application Support 1.5.2
QAAS012 - Apple Application Support 1.5.1
QAAS011 - Apple Application Support 1.5.0
QAAS010 - Apple Application Support 1.4.1
QAAS009 - Apple Application Support 1.4.0
QAAS008 - Apple Application Support 1.3.2
QAAS007 - Apple Application Support 1.3.1
QAAS006 - Apple Application Support 1.3.0
QAAS005 - Apple Application Support 1.2.1
QAAS004 - Apple Application Support 1.2.0
QAAS003 - Apple Application Support 1.1.0
QAAS002 - Apple Application Support 1.0.1
QAAS001 - Apple Application Support 1.0.0

Audacity

QAUD203 - Audacity 2.0.3

QAUD202 - Audacity 2.0.2
QAUD200 - Audacity 2.0.0
QAUD126 - Audacity 1.2.6

Citrix Presentation Server 4.5 for 2003 x64
Q133140 - Hotfix PSE450R07W2K3X64041 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q132766 - Hotfix PSE450R07W2K3X64035 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131466 - Hotfix PSE450R07W2K3X64018 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131885 - Hotfix PSE450R07W2K3X64024 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131884 - Hotfix PSE450R06W2K3X64057 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131574 - Hotfix PSE450R07W2K3X64020 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131495 - Hotfix PSE450R07W2K3X64019 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q130678 - Hotfix PSE450R07W2K3X64009 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q130678 - Hotfix PSE450R07W2K3X64008 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q130738 - Hotfix PSE450R06W2K3X64055 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q129380 - Hotfix PSE450R06W2K3X64047 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q129702 - Hotfix PSE450R06W2K3X64050 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q125705 - Hotfix PSE450R06W2K3X64012 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q126430 - Hotfix PSE450R05W2K3X64036 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q126466 - Hotfix PSE450R06W2K3X64021 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q127665 - Hotfix PSE450R06W2K3X64030 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q125924 - Hotfix PSE450R06W2K3X64013 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64

Citrix Presentation Server 4.5 for 2003 x86
Q132640 - Hotfix PSE450R07W2K3040 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q133359 - Hotfix PSE450R07W2K3053 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q132765 - Hotfix PSE450R07W2K3043 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131465 - Hotfix PSE450R07W2K3023 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131874 - Hotfix PSE450R07W2K3027 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131879 - Hotfix PSE450R06W2K3076 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131573 - Hotfix PSE450R07W2K3025 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131494 - Hotfix PSE450R07W2K3024 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130677 - Hotfix PSE450R07W2K3011 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130677 - Hotfix PSE450R07W2K3010 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130737 - Hotfix PSE450R06W2K3072 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130483 - Hotfix PSE450R07W2K3006 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q129379 - Hotfix PSE450R06W2K3064 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q129701 - Hotfix PSE450R06W2K3067 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125534 - Hotfix PSE450R06W2K3020 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q126435 - Hotfix PSE450R05W2K3050 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q126460 - Hotfix PSE450R06W2K3030 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125034 - Hotfix PSE450R06W2K3006 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125150 - Hotfix PSE450R06W2K3014 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125004 - Hotfix PSE450R06W2K3001 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q127660 - Hotfix PSE450R06W2K3042 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86

Citrix XenApp 5.0 for 2008 x64
Q134133 - Hotfix XAE500R01W2K8X64067 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q134145 - Hotfix XAE500W2K8X64089 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q133804 - Hotfix XAE500R01W2K8X64063 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q133131 - Hotfix XAE500R01W2K8X64057 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q133139 - Hotfix XAE500R01W2K8X64058 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q132584 - Hotfix XAE500R01W2K8X64054 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q131836 - Hotfix XAE500R01W2K8X64051 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q131902 - Hotfix XAE500W2K8X64088 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q130652 - Hotfix XAE500R01W2K8X64040 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q130654 - Hotfix XAE500W2K8X64087 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129723 - Hotfix XAE500R01W2K8X64026 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q130570 - Hotfix XAE500R01W2K8X64014 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129394 - Hotfix XAE500R01W2K8X64024 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129757 - Hotfix XAE500R01W2K8X64027 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129318 - Hotfix XAE500W2K8X64084 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129366 - Hotfix XAE500R01W2K8X64022 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129137 - Hotfix XAE500R01W2K8X64019 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129026 - Hotfix XAE500R01W2K8X64017 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q126504 - Hotfix XAE500W2K8X64068 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q127628 - Hotfix XAE500W2K8X64071 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q125419 - Hotifx XAE500W2K8X64R01 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q120139 - Hotfix XAE500W2K8X64004 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q121670 - Hotfix XAE500W2K8X64016 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q121980 - Hotfix XAE500W2K8X64021 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q124914 - Hotfix XAE500W2K8X64053 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q124445 - Hotfix XAE500W2K8X64051 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q124238 - Hotfix XAE500W2K8X64048 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q125242 - Hotfix XAE500W2K8X64057 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q125478 - Hotfix XAE500W2K8X64061 - For Citrix XenApp 5.0 for Windows Server 2008 x64

Citrix XenApp 5.0 for 2008 x86
Q134132 - Hotfix XAE500R01W2K8070 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q134144 - Hotfix XAE500W2K8089 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q133801 - Hotfix XAE500R01W2K8066 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q133126 - Hotfix XAE500R01W2K8060 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q131835 - Hotfix XAE500R01W2K8051 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q131900 - Hotfix XAE500W2K8086 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q130651 - Hotfix XAE500R01W2K8040 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q130653 - Hotfix XAE500W2K8085 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129725 - Hotfix XAE500R01W2K8028 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q130565 - Hotfix XAE500R01W2K8038 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129393 - Hotfix XAE500R01W2K8024 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129756 - Hotfix XAE500R01W2K8029 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129317 - Hotfix XAE500W2K8083 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129365 - Hotfix XAE500R01W2K8022 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129132 - Hotfix XAE500R01W2K8019 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129025 - Hotfix XAE500R01W2K8018 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q126499 - Hotfix XAE500W2K8066 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q127627 - Hotfix XAE500W2K8071 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q125414 - Hotfix XAE500W2K8R01 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q121661 - Hotfix XAE500W2K8017 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q124444 - Hotfix XAE500W2K8049 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q121756 - Hotfix XAE500W2K8018 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q120128 - Hotfix XAE500W2K8005 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q124237 - Hotfix XAE500W2K8046 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q124913 - Hotfix XAE500W2K8050 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q125241 - Hotfix XAE500W2K8056 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q125477 - Hotfix XAE500W2K8058 - For Citrix XenApp 5.0 for Windows Server 2008 x86

FileZilla

QFILEZ3711 - FileZilla Client 3.7.1.1

QFILEZ371 - FileZilla Client 3.7.1

QFILEZ3702 - FileZilla Client 3.7.0.2

QFILEZ3701 - FileZilla Client 3.7.0.1
QFILEZ3700 - FileZilla Client 3.7.0

QFILEZ3602 - FileZilla Client 3.6.0.2
QFILEZ3601 - FileZilla Client 3.6.0.1
QFILEZ360 - FileZilla Client 3.6.0
QFILEZ353 - FileZilla Client 3.5.3
QFILEZ352 - FileZilla Client 3.5.2
QFILEZ351 - FileZilla Client 3.5.1

Google Chrome

Q280150071 - Google Chrome 28.0.1500.71 - NEW

Q2701453116 - Google Chrome 27.0.1453.116

Q2701453110 - Google Chrome 27.0.1453.110

Q270145394 - Google Chrome 27.0.1453.94

Q260141067 - Google Chrome 26.0.1410.67

Q260141064 - Google Chrome 26.0.1410.64

Q260141043 - Google Chrome 26.0.1410.43

Q2501364172 - Google Chrome 25.0.1364.172

Q2501364160 - Google Chrome 25.0.1364.160

Q2501364152 - Google Chrome 25.0.1364.152

Q250136497 - Google Chrome 25.0.1364.97

Q240131271 - Google Chrome 24.0.1312.71

Q240131260 - Google Chrome 24.0.1312.60

Q240131257 - Google Chrome 24.0.1312.57

Q240131256 - Google Chrome 24.0.1312.56

Q240131252 - Google Chrome 24.0.1312.52
Q230127195 - Google Chrome 23.0.1271.97
Q230127195 - Google Chrome 23.0.1271.95
Q230127191 - Google Chrome 23.0.1271.91
Q230127164 - Google Chrome 23.0.1271.64
Q220122996 - Google Chrome 22.0.1229.96
Q220122994 - Google Chrome 22.0.1229.94
Q220122992 - Google Chrome 22.0.1229.92
Q220122979 - Google Chrome 22.0.1229.79
Q210118089 - Google Chrome 21.0.1180.89
Q210118083 - Google Chrome 21.0.1180.83
Q210118079 - Google Chrome 21.0.1180.79
Q210118077 - Google Chrome 21.0.1180.77
Q210118075 - Google Chrome 21.0.1180.75
Q210118060 - Google Chrome 21.0.1180.60
Q200113257 - Google Chrome 20.0.1132.57
Q200113247 - Google Chrome 20.0.1132.47
Q200113243 - Google Chrome 20.0.1132.43
Q190108456 - Google Chrome 19.0.1084.56
Q190108452 - Google Chrome 19.0.1084.52
Q190108446 - Google Chrome 19.0.1084.46
Q1801025168 - Google Chrome 18.0.1025.168
Q1801025162 - Google Chrome 18.0.1025.162
Q1801025151 - Google Chrome 18.0.1025.151
Q1801025142 - Google Chrome 18.0.1025.142
Q17096379 - Google Chrome 17.0.963.83
Q17096379 - Google Chrome 17.0.963.79
Q17096378 - Google Chrome 17.0.963.78
Q17096356 - Google Chrome 17.0.963.56
Q17096346 - Google Chrome 17.0.963.46

Google Chrome Frame

Q280150071 - Google Chrome Frame 28.0.1500.71 - NEW

Q2701453116 - Google Chrome Frame 27.0.1453.116

Q2701453110 - Google Chrome Frame 27.0.1453.110

Q270145394 - Google Chrome Frame 27.0.1453.94

Q260141067 - Google Chrome Frame 26.0.1410.67

Q260141064 - Google Chrome Frame 26.0.1410.64

Q260141043 - Google Chrome Frame 26.0.1410.43

Q2501364172 - Google Chrome Frame 25.0.1364.172

Q2501364152 - Google Chrome Frame 25.0.1364.160

Q2501364152 - Google Chrome Frame 25.0.1364.152

Q250136497 - Google Chrome Frame 25.0.1364.97

Q240131271 - Google Chrome Frame 24.0.1312.71

Q240131257 - Google Chrome Frame 24.0.1312.57

Q240131256 - Google Chrome Frame 24.0.1312.56

Q240131252 - Google Chrome Frame 24.0.1312.52
Q230127195 - Google Chrome Frame 23.0.1271.97
Q230127195 - Google Chrome Frame 23.0.1271.95
Q230127191 - Google Chrome Frame 23.0.1271.91
Q230127164 - Google Chrome Frame 23.0.1271.64
Q220122996 - Google Chrome Frame 22.0.1229.96
Q220122994 - Google Chrome Frame 22.0.1229.94
Q220122992 - Google Chrome Frame 22.0.1229.92
Q220122979 - Google Chrome Frame 22.0.1229.79
Q210118089 - Google Chrome Frame 21.0.1180.89
Q210118083 - Google Chrome Frame 21.0.1180.83
Q210118079 - Google Chrome Frame 21.0.1180.79
Q210118075 - Google Chrome Frame 21.0.1180.75
Q210118060 - Google Chrome Frame 21.0.1180.60
Q200113257 - Google Chrome Frame 20.0.1132.57
Q200113247 - Google Chrome Frame 20.0.1132.47
Q200113243 - Google Chrome Frame 20.0.1132.43
Q190108456 - Google Chrome Frame 19.0.1084.56
Q190108452 - Google Chrome Frame 19.0.1084.52
Q190108446 - Google Chrome Frame 19.0.1084.46
Q1801025168 - Google Chrome Frame 18.0.1025.168

Google Earth

QGE7111871 - Google Earth 7.1.1.1871

QGE7111580 - Google Earth 7.1.1.1580

QGE7038542 - Google Earth 7.0.3.8542

QGE7028415 - Google Earth 7.0.2.8415
QGE7018244 - Google Earth 7.0.1.8244
QGE6226613 - Google Earth 6.2.2.6613
QGE6216014 - Google Earth 6.2.1.6014

HP System Management Homepage 2
HP2115 - HP System Management Homepage 2.1.15

HP System Management Homepage 6
HP6312 - HP System Management Homepage 6.3.1
HP6312 - HP System Management Homepage 6.3.1 x64
HP6302 - HP System Management Homepage 6.3.0
HP6302 - HP System Management Homepage 6.3.0 x64
HP6227 - HP System Management Homepage 6.2.2
HP6238 - HP System Management Homepage 6.2.3

HP System Management Homepage 7

HP7213 - HP System Management Homepage 7.2.1.3

HP7213 - HP System Management Homepage 7.2.1.3 x64

HP72014 - HP System Management Homepage 7.2.0.14
HP72014 - HP System Management Homepage 7.2.0.14 x64

HP7123 - HP System Management Homepage 7.1.2.3
HP7123 - HP System Management Homepage 7.1.2.3 x64
HP7111 - HP System Management Homepage 7.1.1.1 x64
HP7111 - HP System Management Homepage 7.1.1.1
HP70024 - HP System Management Homepage 7.0.0 x64
HP70024 - HP System Management Homepage 7.0.0

ImgBurn

QIB2580 - ImgBurn 2.5.8.0

QIB2570 - ImgBurn 2.5.7.0
QIB2560 - ImgBurn 2.5.6.0
QIB2550 - ImgBurn 2.5.5.0

LibreOffice

QLIBO404 - LibreOffice 4.0.4

QLIBO403 - LibreOffice 4.0.3

QLIBO402 - LibreOffice 4.0.2

QLIBO401 - LibreOffice 4.0.1

QLIBO400 - LibreOffice 4.0.0

QLIBO366 - LibreOffice 3.6.6

QLIBO365 - LibreOffice 3.6.5

QLIBO364 - LibreOffice 3.6.4
QLIBO363 - LibreOffice 3.6.3
QLIBO362 - LibreOffice 3.6.2
QLIBO361 - LibreOffice 3.6.1
QLIBO360 - LibreOffice 3.6.0
QLIBO357 - LibreOffice 3.5.7
QLIBO355 - LibreOffice 3.5.5
QLIBO354 - LibreOffice 3.5.4
QLIBO353 - LibreOffice 3.5.3
QLIBO352 - LibreOffice 3.5.2
QLIBO351 - LibreOffice 3.5.1
QLIBO350 - LibreOffice 3.5.0
QLIBO345 - LibreOffice 3.4.5
QLIBO344 - LibreOffice 3.4.4

MS_Legacy Access 2000
Q955441 - MS08-041
Q826292 - MS03-038

MS_Legacy Excel 2000
Q923090 - MS06-059
Q969683 - MS09-021
Q946979 - MS08-014
Q918424 - MS06-037
Q830349 - MS03-050
Q955461 - MS08-057
Q940596 - MS07-044
Q959964 - MS09-009
Q934447 - MS07-023
Q925524 - MS07-002
Q958435 - MS08-074
Q951582 - MS08-043
Q873372 - MS04-033
Q936511 - MS07-036
Q905757 - MS06-012

MS_Legacy ISA Server 2000
Q331065 - MS03-009
Q323889 - MS02-027
Q888258 - MS04-039
Q948257 - MS08-017
Q816458 - MS04-001
Q331066 - MS03-012
Q899753 - MS05-034
Q816456 - MS03-028

MS_Legacy Office 2000
Q822035 - MS03-037
Q923274 - MS06-062
Q921595 - MS08-044
Q920822 - MS06-047
Q934526 - MS07-025
Q929062 - MS07-015
Q914797 - MS06-039
Q931660 - MS08-017
Q920906 - MS07-013
Q944425 - MS08-013
Q947361 - MS08-016
Q917152 - MS06-038

MS_Legacy Outlook 2000
Q921593 - MS07-003
Q905646 - MS06-012
Q946986 - MS08-015
Q892842 - MS06-003

MS_Legacy PowerPoint 2000
Q957790 - MS09-017
Q916520 - MS06-028
Q905555 - MS06-012
Q923093 - MS06-058
Q921568 - MS06-048
Q949007 - MS08-051
Q889167 - MS06-010

MS_Legacy Publisher 2000
Q946255 - MS08-012
Q894540 - MS06-054
Q950682 - MS08-027

MS_Legacy Visual Studio .NET
Q924642 - MS07-012
Q958392 - MS08-070
Q937057 - MS07-052
Q933367 - MS08-017
Q924641 - MS07-012
Q947736 - MS08-052
Q830348 - MS04-028

MS_Legacy Microsoft VisualFoxPro 8.0
Q971104 - MS09-062
Q958369 - MS08-070
Q955368 - MS08-052

MS_Legacy Visual Studio .NET 2003
Q933369 - MS08-017
Q969172 - MS09-043
Q947737 - MS08-052
Q937059 - MS07-052
Q927696 - MS07-012
Q958393 - MS08-070
Q937058 - MS07-052
Q924643 - MS07-012
Q830348 - MS04-028
Q971089 - MS09-035
Q971022 - MS09-062

Mozilla Firefox 2
QFF2200 - Mozilla Firefox 2.0.0.20

Mozilla Firefox 3
QFF3628 - Mozilla Firefox 3.6.28
QFF3627 - Mozilla Firefox 3.6.27
QFF3626 - Mozilla Firefox 3.6.26
QFF3625 - Mozilla Firefox 3.6.25
QFF3624 - Mozilla Firefox 3.6.24
QFF3623 - Mozilla Firefox 3.6.23
QFF3622 - Mozilla Firefox 3.6.22
QFF3621 - Mozilla Firefox 3.6.21
QFF3620 - Mozilla Firefox 3.6.20
QFF3619 - Mozilla Firefox 3.6.19
QFF3618 - Mozilla Firefox 3.6.18
QFF3617 - Mozilla Firefox 3.6.17
QFF3616 - Mozilla Firefox 3.6.16
QFF3615 - Mozilla Firefox 3.6.15
QFF3614 - Mozilla Firefox 3.6.14
QFF3613 - Mozilla Firefox 3.6.13
QFF3612 - Mozilla Firefox 3.6.12
QFF3611 - Mozilla Firefox 3.6.11
QFF3610 - Mozilla Firefox 3.6.10
QFF3690 - Mozilla Firefox 3.6.9
QFF3680 - Mozilla Firefox 3.6.8
QFF3670 - Mozilla Firefox 3.6.7
QFF3641 - Mozilla Firefox 3.6.6
QFF3641 - Mozilla Firefox 3.6.4
QFF3631 - Mozilla Firefox 3.6.3
QFF3620 - Mozilla Firefox 3.6.2
QFF3600 - Mozilla Firefox 3.6
QFF3519 - Mozilla Firefox 3.5.19
QFF3518 - Mozilla Firefox 3.5.18
QFF3517 - Mozilla Firefox 3.5.17
QFF3516 - Mozilla Firefox 3.5.16
QFF3515 - Mozilla Firefox 3.5.15
QFF3514 - Mozilla Firefox 3.5.14
QFF3556 - Mozilla Firefox 3.5.13
QFF3556 - Mozilla Firefox 3.5.12
QFF3512 - Mozilla Firefox 3.5.11
QFF3555 - Mozilla Firefox 3.5.10
QFF3560 - Mozilla Firefox 3.5.9
QFF3580 - Mozilla Firefox 3.5.8
QFF3570 - Mozilla Firefox 3.5.7
QFF3560 - Mozilla Firefox 3.5.6
QFF3550 - Mozilla Firefox 3.5.5
QFF3540 - Mozilla Firefox 3.5.4
QFF3530 - Mozilla Firefox 3.5.3
QFF3520 - Mozilla Firefox 3.5.2
QFF3510 - Mozilla Firefox 3.5.1
QFF3500 - Mozilla Firefox 3.5
QFF3019 - Mozilla Firefox 3.0.19
QFF3181 - Mozilla Firefox 3.0.18
QFF3171 - Mozilla Firefox 3.0.17
QFF3161 - Mozilla Firefox 3.0.16
QFF3150 - Mozilla Firefox 3.0.15
QFF3140 - Mozilla Firefox 3.0.14
QFF3130 - Mozilla Firefox 3.0.13
QFF3120 - Mozilla Firefox 3.0.12
QFF3110 - Mozilla Firefox 3.0.11
QFF3100 - Mozilla Firefox 3.0.10

Mozilla Firefox 4
QFF4001 - Mozilla Firefox 4.0.1

Mozilla Firefox 5
QFF5010 - Mozilla Firefox 5.0.1
QFF5000 - Mozilla Firefox 5.0

Mozilla Firefox 6
QFF6020 - Mozilla Firefox 6.0.2
QFF6010 - Mozilla Firefox 6.0.1
QFF6000 - Mozilla Firefox 6.0

Mozilla Firefox 7
QFF7010 - Mozilla Firefox 7.0.1
QFF7000 - Mozilla Firefox 7.0

Mozilla Firefox 8
QFF8010 - Mozilla Firefox 8.0.1
QFF8000 - Mozilla Firefox 8.0

Mozilla Firefox 9
QFF9010 - Mozilla Firefox 9.0.1

Mozilla Firefox 10
QFF1002 - Mozilla Firefox 10.0.2
QFF1000 - Mozilla Firefox 10.0

Mozilla Firefox 10 ESR
QFFE1004 - Mozilla Firefox 10.0.4 ESR

Mozilla Firefox 11
QFF1100 - Mozilla Firefox 11.0

Mozilla Firefox 12
QFF1200 - Mozilla Firefox 12.0

Mozilla Firefox

QFF2200 - Mozilla Firefox 22.0

QFF2100 - Mozilla Firefox 21.0

QFF2001 - Mozilla Firefox 20.0.1

QFF2000 - Mozilla Firefox 20.0

QFF1902 - Mozilla Firefox 19.0.2

QFF1901 - Mozilla Firefox 19.0.1

QFF1900 - Mozilla Firefox 19

QFF1802 - Mozilla Firefox 18.0.2

QFF1801 - Mozilla Firefox 18.0.1

QFF1800 - Mozilla Firefox 18

QFFE1707 - Mozilla Firefox 17.0.7 ESR

QFFE1706 - Mozilla Firefox 17.0.6 ESR

QFFE1705 - Mozilla Firefox 17.0.5 ESR

QFFE1704 - Mozilla Firefox 17.0.4 ESR

QFFE1703 - Mozilla Firefox 17.0.3 ESR
QFFE1702 - Mozilla Firefox 17.0.2 ESR

QFFE10012 - Mozilla Firefox 10.0.12 ESR
QFF1701 - Mozilla Firefox 17.0.1
QFF1700 - Mozilla Firefox 17.0
QFFE10011 - Mozilla Firefox 10.0.11 ESR
QFF1602 - Mozilla Firefox 16.0.2
QFFE10010 - Mozilla Firefox 10.0.10 ESR
QFFE1009 - Mozilla Firefox 10.0.9 ESR
QFF1601 - Mozilla Firefox 16.0.1
QFFE1008 - Mozilla Firefox 10.0.8 ESR
QFF1600 - Mozilla Firefox 16.0
QFF1501 - Mozilla Firefox 15.0.1
QFF1500 - Mozilla Firefox 15.0
QFFE1007 - Mozilla Firefox 10.0.7 ESR
QFF1401 - Mozilla Firefox 14.0.1
QFFE1006 - Mozilla Firefox 10.0.6 ESR
QFF1301 - Mozilla Firefox 13.0.1
QFF1300 - Mozilla Firefox 13.0
QFFE1005 - Mozilla Firefox 10.0.5 ESR

Mozilla SeaMonkey

QSM122190 - Mozilla SeaMonkey 2.19

QSM122171 - Mozilla SeaMonkey 2.17.1

QSM122170 - Mozilla SeaMonkey 2.17

QSM122161 - Mozilla SeaMonkey 2.16.1

QSM122160 - Mozilla SeaMonkey 2.16

QSM122152 - Mozilla SeaMonkey 2.15.2

QSM122151 - Mozilla SeaMonkey 2.15.1

QSM122150 - Mozilla SeaMonkey 2.15

QSM122141 - Mozilla SeaMonkey 2.14.1
QSM122140 - Mozilla SeaMonkey 2.14
QSM122132 - Mozilla SeaMonkey 2.13.2
QSM122131 - Mozilla SeaMonkey 2.13.1
QSM122130 - Mozilla SeaMonkey 2.13
QSM122121 - Mozilla SeaMonkey 2.12.1
QSM122120 - Mozilla SeaMonkey 2.12
QSM122110 - Mozilla SeaMonkey 2.11
QSM122101 - Mozilla SeaMonkey 2.10.1
QSM122100 - Mozilla SeaMonkey 2.10
QSM2910 - Mozilla SeaMonkey 2.9.1
QSM2900 - Mozilla SeaMonkey 2.9
QSM2800 - Mozilla SeaMonkey 2.8
QSM2720 - Mozilla SeaMonkey 2.7.2
QSM2700 - Mozilla SeaMonkey 2.7
QSM2610 - Mozilla SeaMonkey 2.6.1
QSM2600 - Mozilla SeaMonkey 2.6
QSM2500 - Mozilla SeaMonkey 2.5
QSM2410 - Mozilla SeaMonkey 2.4.1
QSM2400 - Mozilla SeaMonkey 2.4
QSM2330 - Mozilla SeaMonkey 2.3.3
QSM2320 - Mozilla SeaMonkey 2.3.2
QSM2310 - Mozilla SeaMonkey 2.3.1
QSM2300 - Mozilla SeaMonkey 2.3
QSM2040 - Mozilla SeaMonkey 2.0.4
QSM2050 - Mozilla SeaMonkey 2.0.5
QSM2060 - Mozilla SeaMonkey 2.0.6
QSM2070 - Mozilla SeaMonkey 2.0.7
QSM2080 - Mozilla SeaMonkey 2.0.8
QSM2090 - Mozilla SeaMonkey 2.0.9
QSM2010 - Mozilla SeaMonkey 2.0.10
QSM2011 - Mozilla SeaMonkey 2.0.11
QSM2012 - Mozilla SeaMonkey 2.0.12
QSM2013 - Mozilla SeaMonkey 2.0.13
QSM2014 - Mozilla SeaMonkey 2.0.14
QSM2100 - Mozilla SeaMonkey 2.1
QSM2200 - Mozilla SeaMonkey 2.2

Mozilla Thunderbird 2
QTB2023 - Mozilla Thunderbird 2.0.0.23
QTB2022 - Mozilla Thunderbird 2.0.0.22
QTB2021 - Mozilla Thunderbird 2.0.0.21

Mozilla Thunderbird 3
QTB3120 - Mozilla Thunderbird 3.1.20
QTB3119 - Mozilla Thunderbird 3.1.19
QTB3118 - Mozilla Thunderbird 3.1.18
QTB3117 - Mozilla Thunderbird 3.1.17
QTB3116 - Mozilla Thunderbird 3.1.16
QTB3115 - Mozilla Thunderbird 3.1.15
QTB3114 - Mozilla Thunderbird 3.1.14
QTB3113 - Mozilla Thunderbird 3.1.13
QTB3112 - Mozilla Thunderbird 3.1.12
QTB3111 - Mozilla Thunderbird 3.1.11
QTB3110A - Mozilla Thunderbird 3.1.10
QTB3190 - Mozilla Thunderbird 3.1.9
QTB3180 - Mozilla Thunderbird 3.1.8
QTB3170 - Mozilla Thunderbird 3.1.7
QTB3160 - Mozilla Thunderbird 3.1.6
QTB3150 - Mozilla Thunderbird 3.1.5
QTB3140 - Mozilla Thunderbird 3.1.4
QTB3130 - Mozilla Thunderbird 3.1.3
QTB3120 - Mozilla Thunderbird 3.1.2
QTB3110 - Mozilla Thunderbird 3.1.1
QTB3100 - Mozilla Thunderbird 3.1.0
QTB3011 - Mozilla Thunderbird 3.0.11
QTB3010 - Mozilla Thunderbird 3.0.10
QTB3009 - Mozilla Thunderbird 3.0.9
QTB3008 - Mozilla Thunderbird 3.0.8
QTB3007 - Mozilla Thunderbird 3.0.7
QTB3006 - Mozilla Thunderbird 3.0.6
QTB3005 - Mozilla Thunderbird 3.0.5
QTB3004 - Mozilla Thunderbird 3.0.4
QTB3003 - Mozilla Thunderbird 3.0.3
QTB3002 - Mozilla Thunderbird 3.0.2
QTB3001 - Mozilla Thunderbird 3.0.1
QTB3000 - Mozilla Thunderbird 3.0

Mozilla Thunderbird 5
QTB5000 - Mozilla Thunderbird 5.0

Mozilla Thunderbird 6
QTB6020 - Mozilla Thunderbird 6.0.2
QTB6010 - Mozilla Thunderbird 6.0.1
QTB6000 - Mozilla Thunderbird 6.0

Mozilla Thunderbird 7
QTB7010 - Mozilla Thunderbird 7.0.1
QTB7000 - Mozilla Thunderbird 7.0

Mozilla Thunderbird 8
QTB8000 - Mozilla Thunderbird 8.0

Mozilla Thunderbird 9
QTB9010 - Mozilla Thunderbird 9.0.1
QTB9000 - Mozilla Thunderbird 9.0

Mozilla Thunderbird 10
QTB1002 - Mozilla Thunderbird 10.0.2
QTB1000 - Mozilla Thunderbird 10.0

Mozilla Thunderbird 10 ESR
QTBE1004 - Mozilla Thunderbird 10.0.4 ESR

Mozilla Thunderbird 11
QTB1101 - Mozilla Thunderbird 11.0.1
QTB1100 - Mozilla Thunderbird 11.0

Mozilla Thunderbird 12
QTB1201 - Mozilla Thunderbird 12.0.1
QTB1200 - Mozilla Thunderbird 12.0

Mozilla Thunderbird
QTBE10012 - Mozilla Thunderbird 10.0.12 ESR
QTBE1701 - Mozilla Thunderbird 17.0.1 ESR
QTB1700 - Mozilla Thunderbird 17.0
QTBE10011 - Mozilla Thunderbird 10.0.11 ESR
QTB1602 - Mozilla Thunderbird 16.0.2
QTBE10010 - Mozilla Thunderbird 10.0.10 ESR
QTBE1009 - Mozilla Thunderbird 10.0.9 ESR
QTB1601 - Mozilla Thunderbird 16.0.1
QTBE1008 - Mozilla Thunderbird 10.0.8 ESR
QTB1600 - Mozilla Thunderbird 16.0
QTB1501 - Mozilla Thunderbird 15.0.1
QTB1500 - Mozilla Thunderbird 15.0
QTBE1007 - Mozilla Thunderbird 10.0.7 ESR
QTB1400 - Mozilla Thunderbird 14.0
QTBE1006 - Mozilla Thunderbird 10.0.6 ESR
QTB1301 - Mozilla Thunderbird 13.0.1
QTB1300 - Mozilla Thunderbird 13.0
QTBE1005 - Mozilla Thunderbird 10.0.5 ESR

MozyHome

QMOZYH2203278 - MozyHome 2.20.3.278

QMOZYH2202276 - MozyHome 2.20.2.276

QMOZYH2201269 - MozyHome 2.20.1.269

QMOZYH2184250 - MozyHome 2.18.4.250

QMOZYH2183247 - MozyHome 2.18.3.247

QMOZYH2182244 - MozyHome 2.18.2.244

QMOZYH2181235 - MozyHome 2.18.1.235
QMOZYH2180227 - MozyHome 2.18.0.227
QMOZYH2160215 - MozyHome 2.16.0.215
QMOZYH2142199 - MozyHome 2.14.2.199
QMOZYH2141193 - MozyHome 2.14.1.193
QMOZYH2140183 - MozyHome 2.14.0.183
QMOZYH2121160 - MozyHome 2.12.1.160
QMOZYH2120144 - MozyHome 2.12.0.144
QMOZYH210796 - MozyHome 2.10.7.96
QMOZYH21030 - MozyHome 2.10.3.0

MozyPro

QMOZYP2203278 - MozyPro 2.20.3.278

QMOZYP2202276 - MozyPro 2.20.2.276

QMOZYP2201269 - MozyPro 2.20.1.269

QMOZYP2184250 - MozyPro 2.18.4.250

QMOZYP2183247 - MozyPro 2.18.3.247

QMOZYP2182244 - MozyPro 2.18.2.244

QMOZYP2181235 - MozyPro 2.18.1.235
QMOZYP2180227 - MozyPro 2.18.0.227
QMOZYP2160215 - MozyPro 2.16.0.215
QMOZYP2142199 - MozyPro 2.14.2.199
QMOZYP2141193 - MozyPro 2.14.1.193
QMOZYP2140183 - MozyPro 2.14.0.183
QMOZYP2121160 - MozyPro 2.12.1.160
QMOZYP2120144 - MozyPro 2.12.0.144
QMOZYP210796 - MozyPro 2.10.7.96
QMOZYP21030 - MozyPro 2.10.3.0

Notepad++

QNPPP642 - Notepad++ 6.4.2 - NEW

QNPPP641 - Notepad++ 6.4.1

QNPPP633 - Notepad++ 6.3.3

QNPPP632 - Notepad++ 6.3.2

QNPPP631 - Notepad++ 6.3.1
QNPPP630 - Notepad++ 6.3

QNPPP623 - Notepad++ 6.2.3
QNPPP622 - Notepad++ 6.2.2
QNPPP620 - Notepad++ 6.2
QNPPP618 - Notepad++ 6.1.8
QNPPP617 - Notepad++ 6.1.7
QNPPP615 - Notepad++ 6.1.5
QNPPP614 - Notepad++ 6.1.4
QNPPP613 - Notepad++ 6.1.3
QNPPP612 - Notepad++ 6.1.2
QNPPP610 - Notepad++ 6.1
QNPPP600 - Notepad++ 6.0
QNPPP598 - Notepad++ 5.9.8
QNPPP5962 - Notepad++ 5.9.6.2

OpenOffice
QOR341 - OpenOffice 3.4.1
QOR340 - OpenOffice 3.4.0
QOR330 - OpenOffice.org 3.3.0

Opera

QOP1215 - Opera 12.15
QOP1215 - Opera 12.15 x64

QOP1214 - Opera 12.14
QOP1214 - Opera 12.14 x64

QOP1213 - Opera 12.13
QOP1213 - Opera 12.13 x64
QOP1212 - Opera 12.12
QOP1212 - Opera 12.12 x64
QOP1211 - Opera 12.11
QOP1211 - Opera 12.11 x64
QOP1210 - Opera 12.10
QOP1210 - Opera 12.10 x64
QOP1202 - Opera 12.02
QOP1202 - Opera 12.02 x64
QOP1201 - Opera 12.01
QOP1201 - Opera 12.01 x64
QOP1200 - Opera 12.00
QOP1200 - Opera 12.00 x64
QOP1164 - Opera 11.64
QOP1162 - Opera 11.62
QOP1161 - Opera 11.61
QOP1160 - Opera 11.60
QOP1152 - Opera 11.52
QOP1151 - Opera 11.51
QOP1150 - Opera 11.50
QOP1111 - Opera 11.11
QOP1110 - Opera 11.10
QOP1101 - Opera 11.01
QOP1100 - Opera 11.00
QOP1063 - Opera 10.63
QOP1062 - Opera 10.62
QOP1061 - Opera 10.61
QOP1060 - Opera 10.60
QOP1054 - Opera 10.54
QOP1053 - Opera 10.53
QOP1052 - Opera 10.52

Pidgin

QPID217 - Pidgin 2.10.7

QPID216 - Pidgin 2.10.6
QPID215 - Pidgin 2.10.5
QPID214 - Pidgin 2.10.4
QPID213 - Pidgin 2.10.3
QPID212 - Pidgin 2.10.2
QPID211 - Pidgin 2.10.1
QPID210 - Pidgin 2.10.0

RealPlayer

QRP1602 - RealPlayer 16.0.2.32

QRP1601 - RealPlayer 16.0.1.18

QRP1600 - RealPlayer 16.0.0.282
QRP1506 - RealPlayer 15.0.6.14
QRP1505 - RealPlayer 15.0.5.109
QRP1504 - RealPlayer 15.0.4.53
QRP1503 - RealPlayer 15.0.3.37
QRP1502 - RealPlayer 15.0.2.72
QRP1501 - RealPlayer 15.0.1.13
QRP1500 - RealPlayer 15.0.0.198
QRP1209 - RealPlayer 12.0.1.669
QRP1208 - RealPlayer 12.0.1.666
QRP1207 - RealPlayer 12.0.1.660
QRP1206 - RealPlayer 12.0.1.652
QRP1205 - RealPlayer 12.0.1.647
QRP1204 - RealPlayer 12.0.1.633
QRP1203 - RealPlayer 12.0.1.609
QRP1202 - RealPlayer 12.0.0.879
QRP1201 - RealPlayer 12.0.0.658
QRP1200 - RealPlayer 12.0.0.343

RealVNC

QVNC505 - RealVNC 5.0.5

QVNC504 - RealVNC 5.0.4

QVNC503 - RealVNC 5.0.3
QVNC502 - RealVNC 5.0.2
QVNC501 - RealVNC 5.0.1
RVNC001 - RealVNC 4.1.3

Skype

QSKY660106 - Skype 6.6.0.106

QSKY650158 - Skype 6.5.0.158

QSKY630107 - Skype 6.3.0.107

QSKY630105 - Skype 6.3.0.105

QSKY620106 - Skype 6.2.0.106

QSKY61129 - Skype 6.1.129

QSKY60126 - Skype 6.0.126
QSKY60120 - Skype 6.0.120
QSKY5100116 - Skype 5.10.0.116
QSKY5100115 - Skype 5.10.0.115
QSKY510114 - Skype 5.10.114
QSKY59123 - Skype 5.9.123
QSKY59115 - Skype 5.9.115
QSKY59114 - Skype 5.9.114
QSKY58158 - Skype 5.8.158
QSKY58156 - Skype 5.8.156
QSKY58154 - Skype 5.8.154
QSKY55124 - Skype 5.5.124
QSKY55117 - Skype 5.5.117
QSKY55115 - Skype 5.5.115
QSKY55114 - Skype 5.5.114
QSKY55113 - Skype 5.5.113
QSKY55112 - Skype 5.5.112
QSKY53120 - Skype 5.3.120
QSKY53116 - Skype 5.3.116
QSKY53111 - Skype 5.3.111
QSKY53108 - Skype 5.3.108
QSKY51112 - Skype 5.1.112
QSKY51104 - Skype 5.1.104
QSKY50156 - Skype 5.0.156
QSKY50152 - Skype 5.0.152
QSKY42187 - Skype 4.2.187
QSKY42163 - Skype 4.2.169
QSKY42163 - Skype 4.2.163
QSKY42158 - Skype 4.2.158
QSKY42155 - Skype 4.2.155
QSKY42152 - Skype 4.2.152
QSKY41179 - Skype 4.1.179
QSKY41166 - Skype 4.1.166
QSKY41141 - Skype 4.1.141
QSKY41136 - Skype 4.1.136
QSKY40227 - Skype 4.0.227
QSKY40226 - Skype 4.0.226
QSKY40224 - Skype 4.0.224
QSKY40216 - Skype 4.0.216
QSKY40215 - Skype 4.0.215
QSKY40206 - Skype 4.0.206

Sun Microsystems Java Runtime Environment 1.4
QJAVA14 - Sun Java 1.4

Sun Microsystems Java Runtime Environment 5.0
QJAVA50r22 - Sun Java 5.0 r22 x64 – Currently Unsupported
QJAVA50r22 - Sun Java 5.0 r22
QJAVA50r20 - Sun Java 5.0 r20 x64 – Currently Unsupported
QJAVA50r20 - Sun Java 5.0 r20
QJAVA50r19 - Sun Java 5.0 r19 x64 – Currently Unsupported
QJAVA50r19 - Sun Java 5.0 r19
QJAVA50r18 - Sun Java 5.0 r18 x64 – Currently Unsupported
QJAVA50r18 - Sun Java 5.0 r18

Sun Microsystems Java Runtime Environment 6.0

QJAVA60r45 - Sun Java 6.0 r45
QJAVA60r45 - Sun Java 6.0 r45 x64

QJAVA60r43 - Sun Java 6.0 r43
QJAVA60r43 - Sun Java 6.0 r43 x64

QJAVA60r41 - Sun Java 6.0 r41
QJAVA60r41 - Sun Java 6.0 r41 x64

QJAVA60r39 - Sun Java 6.0 r39
QJAVA60r39 - Sun Java 6.0 r39 x64

QJAVA60r38 - Sun Java 6.0 r38
QJAVA60r38 - Sun Java 6.0 r38 x64
QJAVA60r37 - Sun Java 6.0 r37
QJAVA60r37 - Sun Java 6.0 r37 x64
QJAVA60r35 - Sun Java 6.0 r35
QJAVA60r35 - Sun Java 6.0 r35 x64
QJAVA60r34 - Sun Java 6.0 r34
QJAVA60r34 - Sun Java 6.0 r34 x64
QJAVA60r33 - Sun Java 6.0 r33
QJAVA60r33 - Sun Java 6.0 r33 x64
QJAVA60r32 - Sun Java 6.0 r32
QJAVA60r32 - Sun Java 6.0 r32 x64
QJAVA60r31 - Sun Java 6.0 r31
QJAVA60r31 - Sun Java 6.0 r31 x64
QJAVA60r30 - Sun Java 6.0 r30
QJAVA60r30 - Sun Java 6.0 r30 x64
QJAVA60r29 - Sun Java 6.0 r29
QJAVA60r29 - Sun Java 6.0 r29 x64
QJAVA60r27 - Sun Java 6.0 r27
QJAVA60r27 - Sun Java 6.0 r27 x64
QJAVA60r26 - Sun Java 6.0 r26
QJAVA60r26 - Sun Java 6.0 r26 x64
QJAVA60r25 - Sun Java 6.0 r25
QJAVA60r25 - Sun Java 6.0 r25 x64
QJAVA60r24 - Sun Java 6.0 r24
QJAVA60r24 - Sun Java 6.0 r24 x64
QJAVA60r22 - Sun Java 6.0 r22 x64
QJAVA60r22 - Sun Java 6.0 r22
QJAVA60r21 - Sun Java 6.0 r21 x64
QJAVA60r21 - Sun Java 6.0 r21
QJAVA60r20 - Sun Java 6.0 r20 x64
QJAVA60r20 - Sun Java 6.0 r20
QJAVA60r19 - Sun Java 6.0r19 x64
QJAVA60r19 - Sun Java 6.0r19
QJAVA60r18 - Sun Java 6.0 r18 x64
QJAVA60r18 - Sun Java 6.0 r18
QJAVA60r17 - Sun Java 6.0 r17 x64
QJAVA60r17 - Sun Java 6.0 r17
QJAVA60r16 - Sun Java 6.0 r16 x64
QJAVA60r16 - Sun Java 6.0 r16
QJAVA60r15 - Sun Java 6.0 r15 x64
QJAVA60r15 - Sun Java 6.0 r15
QJAVA60r14 - Sun Java 6.0 r14 x64
QJAVA60r14 - Sun Java 6.0 r14
QJAVA60r13 - Sun Java 6.0 r13 x64
QJAVA60r13 - Sun Java 6.0 r13

JRE 7

QJAVA7u25 - JRE 7u25

QJAVA7u25 - JRE 7u25 x64

QJAVA7u21 - JRE 7u21
QJAVA7u21 - JRE 7u21 x64

QJAVA7u17 - JRE 7u17
QJAVA7u17 - JRE 7u17 x64

QJAVA7u15 - JRE 7u15

QJAVA7u15 - JRE 7u15 x64

QJAVA7u13 - JRE 7u13

QJAVA7u13 - JRE 7u13 x64

QJAVA7u11 - JRE 7u11

QJAVA7u11 - JRE 7u11 x64

QJAVA7u10 - JRE 7u10
QJAVA7u10 - JRE 7u10 x64
QJAVA7u9 - JRE 7u9
QJAVA7u9 - JRE 7u9 x64
QJAVA7u7 - JRE 7u7
QJAVA7u7 - JRE 7u7 x64
QJAVA7u6 - JRE 7u6
QJAVA7u6 - JRE 7u6 x64
QJAVA7u5 - JRE 7u5
QJAVA7u5 - JRE 7u5 x64
QJAVA7u4 - JRE 7u4
QJAVA7u4 - JRE 7u4 x64
QJAVA7u3 - JRE 7u3
QJAVA7u3 - JRE 7u3 x64

UltraVNC
QUVNC10962 - UltraVNC 1.0.9.6.2
QUVNC10962 - UltraVNC 1.0.9.6.2 x64
QUVNC10961 - UltraVNC 1.0.9.6.1
QUVNC10961 - UltraVNC 1.0.9.6.1 x64

VLC Media Player

QVLC207 - VLC Media Player 2.0.7

QVLC206 - VLC Media Player 2.0.6

QVLC205 - VLC Media Player 2.0.5
QVLC204 - VLC Media Player 2.0.4
QVLC203 - VLC Media Player 2.0.3
QVLC202 - VLC Media Player 2.0.2
QVLC201 - VLC Media Player 2.0.1

WinZip

QWZ17510480 - WinZip 17.5.10480

QWZ17510480 - WinZip 17.5.10480 x64

QWZ17010381 - WinZip 17.0.10381

QWZ17010381 - WinZip 17.0.10381 x64

WinZip 16
QWZ16510096 - WinZip 16.5.10096
QWZ16510096 - WinZip 16.5.10096 x64
QWZ1609715 - WinZip 16.0.9715
QWZ1609715 - WinZip 16.0.9715 x64
QWZ1609691 - WinZip 16.0.9691
QWZ1609691 - WinZip 16.0.9691 x64
QWZ1609686 - WinZip 16.0.9686
QWZ1609686 - WinZip 16.0.9686 x64
QWZ1609715 - WinZip 16.5.10095 x64
QWZ1609715 - WinZip 16.5.10095

WinZip 15
QWZ1559579 - WinZip 15.5.9579

Wireshark

QWSK1100 - Wireshark 1.10.0

QWSK1100 - Wireshark 1.10.0 x64

QWSK188 - Wireshark 1.8.8

QWSK188 - Wireshark 1.8.8 x64

QWSK187 - Wireshark 1.8.7

QWSK187 - Wireshark 1.8.7 x64

QWSK186 - Wireshark 1.8.6
QWSK186 - Wireshark 1.8.6 x64

QWSK185 - Wireshark 1.8.5
QWSK185 - Wireshark 1.8.5 x64

QWSK184 - Wireshark 1.8.4
QWSK184 - Wireshark 1.8.4 x64
QWSK183 - Wireshark 1.8.3
QWSK183 - Wireshark 1.8.3 x64
QWSK182 - Wireshark 1.8.2
QWSK182 - Wireshark 1.8.2 x64
QWSK181 - Wireshark 1.8.1
QWSK181 - Wireshark 1.8.1 x64
QWSK18 - Wireshark 1.8
QWSK18 - Wireshark 1.8 x64
QWSK168 - Wireshark 1.6.8 x64
QWSK168 - Wireshark 1.6.8
QWSK167 - Wireshark 1.6.7 x64
QWSK167 - Wireshark 1.6.7
QWSK166 - Wireshark 1.6.6
QWSK166 - Wireshark 1.6.6 x64
QWSK165 - Wireshark 1.6.5
QWSK165 - Wireshark 1.6.5 x64
QWSK164 - Wireshark 1.6.4
QWSK164 - Wireshark 1.6.4 x64
QWSK163 - Wireshark 1.6.3
QWSK163 - Wireshark 1.6.3
QWSK162 - Wireshark 1.6.2
QWSK162 - Wireshark 1.6.2 x64
QWSK161 - Wireshark 1.6.1
QWSK161 - Wireshark 1.6.1 x64
QWSK160 - Wireshark 1.6.0
QWSK160 - Wireshark 1.6.0 x64
QWSK147 - Wireshark 1.4.7
QWSK147 - Wireshark 1.4.7 x64
QWSK146 - Wireshark 1.4.6
QWSK146 - Wireshark 1.4.6 x64
QWSK144 - Wireshark 1.4.4
QWSK144 - Wireshark 1.4.4 x64

Yahoo! Messenger
QYMSGR0192 - Yahoo! Messenger 11.5.0.192
QYMSGR0228 - Yahoo! Messenger 11.5.0.228

Zimbra Desktop

QZMD722 - Zimbra Desktop 7.2.2

QZMD721 - Zimbra Desktop 7.2.1
QZMD71411299 - Zimbra Desktop 7.1.4 b11299
QZMD714 - Zimbra Desktop 7.1.4
QZMD712 - Zimbra Desktop 7.1.2

Author: Shavlik

Category: Information

Inputs: A directory path name, a boolean flag indicating if subdirectories will be searched, and an optional search pattern

Minimum ITScripts engine version required: 8.0.0.0

Modifies the target machine: No

Name: Get List of Files in a Directory

Outputs: The script will output results of the scan to a CSV file. The file will contain the following information:

- Machine name

- File name

- Directory name

- File size

- File type

- Date modified

Purpose: This script retrieves the list of files contained in a directory.

Script Version: 1.0.1.2

Target Type: Any

Technical Description:

The following input is required:

- A directory path to search

- A boolean flag indicating if subdirectories will be searched

The following input is optional:

- A pattern to compare the name against (wildcarding). For example, *.doc

Possible Operations Monitor results include:

"WMI connection to the target machine failed. Access is denied."

"WMI connection to the target machine failed. The machine may be offline or firewalled."

"Parameter "directoryPath" must be a valid string."

"Parameter "includeSubFolders" must be a Boolean value set to "$true" or "$false"."

"Success"

Author: Shavlik

Category: Information

Inputs: None

Minimum ITScripts engine version required: 8.0.0.0

Modifies the target machine: No

Name: Get GPO Account Lockout Settings

Outputs: GPO account lockout settings are written to a CSV file

Purpose: This script queries the target machine(s) for GPO-based account lockout settings.

Script Version: 1.0.0.5

Target Type: Any

Technical Description:

The script will output the following information:

- Machine Name

- Setting name: Possible values are:

• Account lockout duration (Time in minutes - If 0 requires the admin to unlock the account)

• Account lockout threshhold (Number of invalid attempts)

• Reset account lockout counter after (Time)

- Setting Value: Shows the setting and the units. For special cases (for example, if duration is set to 0) the script will provide an explanation of the setting.

The script will provide descriptive errors if it fails to connect to a machine or fails to get account lockout settings.

Note: To manually monitor a target machine, open Microsoft Management Console (MMC) and go to: local computer policywindows setttingssecurity settingsaccount policies.

Possible Operations Monitor results include:

"WMI connection to the target machine failed. Access is denied."

"WMI connection to the target machine failed. The machine may be offline or firewalled."

"Unable to get GPO lockout settings from a computer in a workgroup"

"Success"

Author: Shavlik

Category: Configuration

Inputs: The desired power plan name

Minimum ITScripts engine version required: 8.0.0.0

Modifies the target machine: Yes

Name: Set Power Plan

Outputs: A status message indicating if the operation was successful.

Purpose: This script allows you to set the OS power plan on the target machine.

Script Version: 1.0.0.10

Target Type: Any

Technical Description:

For Windows 7/Windows Server 2008 R2 systems or later, this script connects to the target sysem via WMI. Accessing the Win32_PowerPlan class, it sets the plan accordingly, based on user input. For systems older than Windows 7/Windows Server 2008 R2, the Win32_PowerPlan class did not exist so changes are made via the Powercfg.exe command. The command is executed remotely and the results are piped to a file and read back. As a result, systems that use the powercfg.exe method take longer to process the script.

Possible Operations Monitor results include:

"Power plan <current plan> is currently active."

"Updated the active power plan from <current plan> to <input plan>."

"No change is required. Power plan <current plan> is already active."

"No changes were made. No suitable power plan matched the input criteria <invalid input plan>."

"Failed to update the active power plan from <current plan> to <input plan>."

"No changes were made. Multiple plans matched the input criteria, <input plan>."

"WMI connection to the target machine failed. The machine may be offline or firewalled."

Objective of a Software Asset scan

Shavlik Protect scans for the software components conatined on one or more machines. You can perform this scan on physical machines, online virtual machines, offlline virtual machines, and virtual machine templates.

This scan helps you answer the following important questions:

What software is on the machines in my network ?

Where are the Software resources located ? Etc...

For further information, please refer to the Admin Guide:

http://www.shavlik.com/uploadedFiles/Support/Online_Documentation/Shavlik_Protect_90/administration-guide.pdf

One/Some of my software(s) does not appear in my Software Asset !?

In order to get the list of the Software installed we query the WMI (Windows Management Instrumentation) protocol on the target machine.

If the application supports WMI, it will be in the Software Asset inventory.

If not, Protect will not be able to discover it. You may want to contact the application vendor to verify if they support WMI.

My application does support WMI, but doesn't show up.  What can I do ?

You may perform the following to troubleshoot:

- WMI may need to get flushed

Stop the WMI service

Delete the contents of <%WINDIR%>\System32\wbem\Repository

Reboot the system

- Run a WMI diagnostic tool from Microsoft called WMIDiag. This tool can validate the state of WMI on Target Machines.

Run it on the Target Machine that is having a problem performing an Asset Scan. It will generate a log file and tell you the health of WMI on the Target Machine. The log file even lists what needs to be corrected.

http://www.microsoft.com/downloads/details.aspx?familyid=d7ba3cd6-18d1-4d05-b11e-4c64192ae97d&displaylang=en

Following the above steps the issue is still present

Be sure to have followed the pre-requisites guidelines :

http://www.shavlik.com/uploadedFiles/Support/Online_Documentation/Shavlik_Protect_90/administration-guide.pdf

Contact the support by opening a case via the portal and provide clean logs (http://community.shavlik.com/docs/DOC-22921):

http://support.shavlik.com

Here are some basic instructions on how to gather console and agent logs for Protect 8.x and 9.x.  These should work for most console and agent type issues.

Protect 9.X console logging:

1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

a. If you are unable to set logging via the GUI see this doc: http://community.shavlik.com/docs/DOC-22938

2. Close the Protect GUI.

3. Stop the Shavlik Protect Console Service.

4. Delete all the logs from

a.  Windows 7, 8, 2008, 2012 & Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs

b.  Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

5.  Start the console service and open the Protect GUI.

6. Attempt to reproduce the issue. Please document steps to reproduce.

a. Collect the logs from the Logs folder mentioned earlier in step 4 (please zip if possible)

b. [Deployment issues only] On the target system please zip and send a copy of the entire C:\Windows\Propatches folder and its contents (you can leave out the Patches sub-folder).

7. Zip and send all the logs.

Protect 9.x agent logging:

1. Open the agent policy assigned to the machine we are gathering logs from.

2. Change the logging level to ‘All’ and Save and update Agents.  Choose to update agents if prompted.

3. Go to the target machine, close the agent GUI and stop the services:

     o The services start with Shavlik or ST.

4. Delete all the logs from:

     o Vista & Later: C:\ProgramData\LANDesk\Shavlik Protect

     o Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\ LANDesk\Shavlik Protect

5. Start services.

6. Attempt to reproduce the issue. Please note the steps to reproduce.

7. Take applicable screenshots.

8. Zip and send all the logs and screenshots. (from the previous specified folders above)

Protect 8.X console logging:

1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

     a. If you are unable to enable logging via the GUI see doc: http://community.shavlik.com/docs/DOC-22938

2. Close the Protect GUI.

3.  Stop all of the services:

     a.  For Protect 8.X, the service name starts with VMware vCenter Protect.

4. Delete all the logs from:

     a.  Vista & Later: C:\ProgramData\Shavlik Technologies\Logs

     b.  Earlier OS’s:    C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

5. Start services and open the Protect GUI.

6. Attempt to reproduce the issue.  (please note how to reproduce)

7.  Take applicable screenshots.

8.  Zip and send all the logs and screenshots. (from the previous specified folders above)

Protect 8.X agent logging:

1. Open your agent policy assigned to the machine we are gather logs from.

2. Change the logging level to ‘All’ and Save and update Agents.

3. Go to the target machine, close the agent GUI and stop the services:

     o For Protect 8.X, the service name starts with VMware vCenter Protect.

4. Delete all the logs from:

     o Vista & Later: C:\ProgramData\Shavlik Technologies\Logs

     o Earlier OS’s:    C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

5. Start services.

6. Attempt to reproduce the issue.  Please note the steps to reproduce.

7. Take applicable screenshots.

8. Zip and send all the logs and screenshots. (from the previous specified folders above)

Deployment Logs

1. On the machine you are deploying to navigate to C:\Windows\ProPatches
2. Locate the CL5.log, dplyevts.log, and Safereboot.log and copy to a new folder on the desktop.
3. Navigate to C:\Windows\ProPatches\Scheduler.
4. Locate the Scheduler.log and add it to the folder created in step 2 so all logs are together.
5. Zip and send all the logs.

Symptoms

Cannot install or update agent binaries in Shavlik Protect

• Installing or updating Protect agent binaries fails
• The agent interface installs, but the the scanning engines, such as patch, threat, and asset engines, are missing
• The STAgentUpdater.log file returns entries similar to:
  
  2012-02-20T16:03:43.9185682Z 0790 W SingleFileDownload.cpp:340 Signature check failed - C:\ProgramData\Shavlik Technologies\Agent Data\protect.manifest.cab
  
  2012-02-20T16:03:43.9653700Z 0790 E STAgentUpdater.cpp:629 Update failed with error: class STCore::CInvalidOperationException at XmlDomManagement.cpp:356: Error loading XML document from 'C:\ProgramData\Shavlik Technologies\Agent Data\Protect.manifest.xml': The system cannot locate the object specified.
• <somepatch>.msi failed signature check
  

Cause

Root Certificates Expired / Outdated

Resolution

It may become necessary to update root certificates on a machine that is failing verification checks.
To resolve this issue the root certificates of the client (agent) machine must be updated. You can apply the updates using Protect.

To Apply the Updates:

1. Create a custom patch scan template that includes the patch type filter Security Tools.
2. Run a scan on the target machine and then look for the bulletins MSRC-001 or MSRC-002.

Related:How to Find/Exclude Specific Patches in Scan Results.

MSRC-001 is for Windows XP and 2003. For newer operating systems, such as Vista, 2008, and Windows 7, the root certificates are automatically updated if the machine is connected to the Internet. However, if you have to apply the update manually, you should be able to deploy MSRC-002 from Protect.

Note:You cannot update root certificates on operating systems that are not within the Microsoft support lifecycle. Ensure that you are using a supported operating system and service pack level.

In the event the computer is not connected to the internet to automatically update these files they must be downloaded/distributed manually. Though Protect designates 2 different Bulletin Id's for root certificates (MSRC-001 & MSRC-002), they both use the same patch from Microsoft. If root certificates need to be installed, but protect is unable to do so, download the patch directly from Microsoft and run.

Download Here

Note: When you run the exe, it will run and vanish. It will not give any message at all.

Note:Patch states it is for XP, but if you read the article below under the section "Root update package installation on disconnected environments" it states it works on other OS's as well.

Microsoft Article: Windows Root Certificate Program members

Attached is a .zip that contains everything needed to run the DPDTrace and step by step instructions are included. 

DPD stands for Dynamic Product Detection.  It’s the method our scan engine uses to determine what supported products are installed on the machine.This tool was created for troubleshooting patch scan issues where we need to know what is going on during the DPD process.

DPDTrace Instructions:

1)  Extract the DPDTrace.zip file into a folder on the root of C:\

2)  Read Disclaimer.txt.

3)  Open a Command Window from Start--> Run --> CMD --> <Enter>

4)  Change directory to the extracted folder.  C:\

5)  Type in the following replacing the MACHINENAME ADMINUSERNAME and PASSWORD with correct values: (MACHINENAME has to be the Target machine that is having the detection problem)

          DPDTrace.bat MACHINENAME ADMINUSERNAME PASSWORD VERSION

6)  Press 'Enter' and wait for the scan to complete.

7)  Once the Scan has completed go to the RenameHF1log application.

   a. Click Stop.

   b. Click OK.

8)  After the test has completed, zip the HFCli folder and send it back to us.  The HFCLI folder will be in the folder the DPDTrace.bat is located.

¤¤¤ Important Notes: ¤¤¤

¤  VERSION is optional. If it is not specified, it will use the 9.0.651 scan engine. Possible values:

  * 7.8.5

  * 8.0.43

  * 9.0.651

¤  Failure to supply any one of these values (MACHINENAME USERNAME and PASSWORD) will cause the test to fail.

¤  ADMINUSERNAME needs to be in the format domain\username

¤  If you want to use a specific hf7b.xml, just copy it into the Extracted folder\HF7B.

Newly released patches do not show up in a scan, What can I do ?

• Verify the patch has actually been released in our XML
  • You can verify this by checking View\Patches and searching for the desired patch
• Run Help > Refresh Files to update their patch definitions
• Once in a while the new data fails to import to the database. This can often be fixed by closing the Protect console, performing a restart of the  Protect Console service, and then running Help > Refresh Files once more
• Check the data files manually to see if they have the updated date/time. The files are located in the following directory by default:
  • Vista/2008/Win7:
    • Protect 8.X C:\ProgramData\Shavlik Technologies\NetChk\DataFiles
    • Protect 9.X C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles
  • XP/2003:
    • Protect 8.X C:\Documents & Settings\All Users\Application Data\ Shavlik Technologies\NetChk\DataFiles
    • Protect 9.X C:\Documents & Settings\All Users\Application Data\LANDesk\Shavlik Protect\Console\DataFiles
    • The main data files to check are: hf7b.xml/cab, pd5.xml/cab, protect.manifest.xml/cab



• If the files are not up-to-date, but you have performed a Help > Refresh Files, check the following:
  • There may be cached files downloading. Have the customer clear the cache in Internet Explorer as well as any proxy currently in use.
    *Proxy caching is what most often causes this issue so don’t let the customer fool you with a quick answer of “no proxy” – verify if they are using a proxy by checking in IE under Tools > Internet Options > Connections > LAN Settings.
  • Add “xml.shavlik.com” to their trusted websites.
  • Make sure they don’t have general connectivity issues or anything blocking our connection to xml.shavlik.com to download files.



Purpose

When running the Shavlik Protect or VMware vCenter Protect console in a secure environment without Internet access, it is necessary to download the latest data files on a system that has internet access and then transfer them to the console machine.

This article applies only to patch data.

Resolution

This article discusses both methods:

• PowerShell
• Individual file download

PowerShell

To use the PowerShell script:

• Download and install PowerShell 1.0 from Microsoft, if it is not already installed. For more information, see Microsoft KB article 926140.
• Shavlik NetChk Protect and VMware vCenter Protect patch files are released twice per week. To download the patch files, you can use a PowerShell script to automate the process or you can download each file individually.
• If you need a compression utility, download and install the 7-Zip extraction utility from http://www.7-zip.org/download.html.

        Note: Shavlik does not endorse or recommend any particular third_party utility.

• Create an output directory.
• Download and extract the PowerShell script attached to this article: DownloadProtectData80.zip
  Note: This script works for all versions of these products.

• Open a command prompt.
• Enter PowerShell by typing powershell.
• Navigate to the location where you extracted the PowerShell script.
• At the PowerShell command prompt, launch the script with this command:
  
  .DownloadProtectData80.ps1 "<outputdirectory>" <major or minor version> "<7-zip directory>"
  
  Note: The command begins with the characters . before the script name. These characters are required if the script is in the current working directory. If you are in a different directory, enter the full path to the script.
  
  The major/minor version argument has a two-digit value. Use the value corresponding to your version:
  
  Protect 8.0: 80
Protect 9.0: 90
  
  Example:
  
  The command you run looks like this: .DownloadProtectData80.ps1 "C:\Data" 80 "C\:program Files\7-Zip"
  
  The command has these elements:

• .DownloadProtectData.ps1: This is the script itself.
• c:\Data: This is the folder to which you are downloading the data files.
• 80: This is the version of vCenter Protect or Shavlik Protect files you are downloading.

1. You may see this error:
   
   execution of scripts is disabled on this system
   
   If this occurs, enable the execution of scripts by entering this command:
   
   set-executionpolicy RemoteSigned

Note: This command is case-sensitive.
   
   Alternatively, you can sign the script instead of changing the execution policy. For more information, see http://www.hanselman.com/blog/SigningPowerShellScripts.aspx.
   
   Note: The preceding link was correct and last checked as of June 11, 2013.

Individual file download

You can manually download the necessary data files. To download the files:

1. Right-click each link and select Save Link As.
2. Save the files to the console, in the DataFiles folder. This is the default location:
   • 8.x on Vista, 2008, & Windows 7: C:ProgramData\Shavlik Technologies\NetChk\DataFiles
   • 8.x on Windows XP or 2003: C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\NetChk\DataFiles
   • 9.x on Vista, 2008, & Windows 7: C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles
   • 9.x on Windows XP or 2003: C:Documents and SettingsAll UsersApplication Data\LANDesk\Shavlik Protect\Console\DataFiles

Note: The Protect console requires both the .CAB and the files archived within the .CAB files for Protect to function correctly. The PowerShell script downloads the .CAB files, places the files in the output directory, and extract the files to the output directory. You need to manually extract the .CAB files using an archiving tool like 7-Zip if you choose to manually download the .CAB files.

Update files for VMware vCenter Protect 8.0:

http://xml.shavlik.com/data/Protect/v8/80/manifest/protect.manifest.cab

http://xml.shavlik.com/data/protect/v8/80/Protect/4027/7z.cab

http://xml.shavlik.com/data/hf7b.cab

http://xml.shavlik.com/data/protect/v8/80/protect/67/cl5.cab

http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot.cab

http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot64.cab

http://xml.shavlik.com/data/protect/v8/80/protect/4027/STSchedEx.cab

http://xml.shavlik.com/data/protect/v8/80/protect/4027/STRemoteCommand.cab

http://xml.shavlik.com/data/protect/v8/80/protect/4027/STScheduleView.cab

http://xml.shavlik.com/data/pd5.cab

http://xml.shavlik.com/data/ai_dpd.cab

http://xml.shavlik.com/data/assetinventory.cab

http://xml.shavlik.com/data/qchain.exe

http://download.microsoft.com/download/9/0/4/9041a8e1-2750-4421-8106-9213a3cc2d21/offinst.exe

http://download.microsoft.com/download/9/5/2/952ac356-53cb-43a2-9c85-54b1262fca2c/Q815062_W2K_spl_X86_EN.exe

http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/ST.Licensing.Data.cab

http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/DplyEvts.cab

http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/STPlatformUpdater.cab

http://xml.shavlik.com/data/iadata.cab

http://xml.shavlik.com/data/scriptcatalog.zip

http://xml.shavlik.com/data/protect/v8/80/protect/4027/AgentInstaller.msi

http://xml.shavlik.com/data/protect/v8/80/protect/4027/AssetInstaller.msi

http://xml.shavlik.com/data/protect/v8/80/protect/4027/PatchInstaller.msi

http://xml.shavlik.com/data/protect/v8/80/protect/4027/ThreatInstaller.msi

Update files for Shavlik Protect 9.0:

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STPlatformUpdater.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/AssetInstaller.msi

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/PatchInstaller.msi

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ThreatInstaller.msi

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/cl5.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ST.Licensing.Data.dll

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/DplyEvts.dll

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/7z.dll

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot64.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STSchedEx.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STRemoteCommand.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STScheduleView.exe

http://xml.shavlik.com/data/hf7b.xml

http://xml.shavlik.com/data/pd5.xml

http://xml.shavlik.com/data/iadata.xml

http://xml.shavlik.com/data/ai_dpd.xml

http://xml.shavlik.com/data/scriptcatalog.zip

http://xml.shavlik.com/data/hypervisors.cab

http://xml.shavlik.com/data/assetinventory.xml

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STPlatformUpdater.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/cl5.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ST.Licensing.Data.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/DplyEvts.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/7z.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot64.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STSchedEx.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STRemoteCommand.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STScheduleView.cab

http://xml.shavlik.com/data/hf7b.cab

http://xml.shavlik.com/data/pd5.cab

http://xml.shavlik.com/data/iadata.cab

http://xml.shavlik.com/data/ai_dpd.cab

http://xml.shavlik.com/data/hypervisors.cab

http://xml.shavlik.com/data/assetinventory.cab

Additional Information

Shavlik Protect and VMware vCenter Protect consoles that have no internet connectivity, but that still try to download updates automatically can experience other issues. Shavlik recommends setting consoles with no internet connectivity to Disconnected Mode. To enable Disconnected Mode from the console application:

Version 8.x: Go to Tools and select Run Disconnected.

Version 9.x: Go to Tools and deselect Auto-Update Definitions.

Update History

11/1/2011 - Updated article for VMware vCenter Protect 8.0.x 

7/16/2013 - Updated article for Shavlik Protect 9.0.x

Products

Shavlik Protect 9.x

VMware vCenter Protect 8.x