Symptoms

• Scan results fail to import.
• The operations monitor stops at step '5. Wait for results'.
• You see the error "warning: scan still running - incomplete results"
• STProtect.managed log contains the following line:
  
  DB connection issue error " E APAlertEventProducer.Create|Unable to connect to SQL Server 'xxx'. SqlError message: 'Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.

Resolution

Here are some things to check and/or try for this issue:

1) Check for previously imported results that are stuck in the arrivals directory. These temporary files can be deleted. They can be found here:

-On Vista/2008/7: C:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals

-On XP/2003: C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Console\Arrivals

2) If your Protect console is installed on a 2003 or XP system, make sure the HTTP SSL service is started and automatic.

3) If you're using an Express version of SQL, make sure that the database isn't full - 10GB is the limit for SQL Express 2008R2 & newer. 4GB is the limit for older versions of SQL Express. You can use the database maintenance function in Protect to help clear up space - it can be found under Tools > Database Maintenance within Protect.

4) In Protect go to Help > Index and look up the “SQL Server Post Installation Notes” document. Follow the directions within.

5) Close Protect, Restart the Shavlik Protect Console service. Reopen Protect.

After these steps, test running a few scans and see if results show up fine now.

If results are still failing try this:

-Alternate credentials for the console service: Close Protect, then go to Start > All Programs > Shavlik Protect > Database setup tool. On the "SQL Database Configuration" screen where it shows "Choose how services will connect to the database", check mark the option to Use alternate credentials for console services. Then set the Authentication method (the most common would be Specific Windows User), then set domain admin or service credentials. Finish through the setup tool, and test scanning again.

If you still have an issue, please go through the following steps to obtain trace logs and send them to support:

-In Protect go to Tools > Options > Logging and make sure both User Interface and Services are set to “All”. Save.

-Close Protect.

-Stop the Shavlik Protect Console services.

-Delete all the logs from:

-Vista, 2008, & Win7: C:\ProgramData\LANDesk\Shavlik Protect\Logs

-Windows XP & 2003: C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

-Start the Shavlik Protect Console service and open Protect.

-Reproduce the error/issue.

-Afterwards please zip and send all the logs.

Products

Shavlik Protect 9.x

Shavlik Protect does not have a built in Restore from Backup utility. Use the following instructions to use SQL Server Management Studio to restore from backup: 

1. If you have not yet installed it, download and install SQL Server Management Studio.

   • If using SQL 2005 you will need the 2005 Version here:
     • http://www.microsoft.com/en-us/download/details.aspx?id=8961
   • If using SQL 2008 you’ll need the 2008 Version here:
     • http://www.microsoft.com/en-us/download/details.aspx?id=7593
   • If using SQL 2012 you will need the 2012 Version here:
     • http://www.microsoft.com/en-us/download/details.aspx?id=29062

Symptoms

• Cannot install or update agent binaries in Shavlik Protect
• Installing or updating Protect agent binaries fails 
• The agent interface installs, but the the scanning engines, such as patch, threat, and asset engines, are missing 
• The STAgentUpdater.log file returns entries similar to:
  
  2012-02-20T16:03:43.9185682Z 0790 W SingleFileDownload.cpp:340 Signature check failed - C:\ProgramData\Shavlik Technologies\Agent Data\protect.manifest.cab
  
  2012-02-20T16:03:43.9653700Z 0790 E STAgentUpdater.cpp:629 Update failed with error: class STCore::CInvalidOperationException at XmlDomManagement.cpp:356: Error loading XML document from 'C:\ProgramData\Shavlik Technologies\Agent Data\Protect.manifest.xml': The system cannot locate the object specified.

Cause

This issue occurs if there are problems when verifying the signature for agent definitions.  

Resolution

To resolve this issue the root certificates of the client (agent) machine must be updated. You can apply the updates using Protect using the following instructions:

1. Create a custom patch scan template that includes the patch type filter Security Tools. 
2. Run a scan on the target machine and then look for the bulletins MSRC-001 or MSRC-002.
   
   MSRC-001 is for Windows XP and 2003. For newer operating systems, such as Vista, 2008, and Windows 7, the root certificates are automatically updated if the machine is connected to the Internet. However, if you have to apply the update manually, you should be able to deploy MSRC-002 from Shavlik Protect.

Additional Information

For more information on the Microsoft root certificate program, see the Microsoft Knowledge Base article 931125.

Products

Shavlik NetChk Protect

VMware vCenter Protect Standard

Shavlik Protect

Updated: 6/28/2013

7zip
Q7ZIP920 - 7-Zip 9.20
Q7ZIP920 - 7-Zip 9.20 x64

Adobe Acrobat 8
QAA0831 - Adobe Acrobat 8.3.1
QAA0811 - Adobe Acrobat 8.1.1
QAA0812 - Adobe Acrobat 8.1.2
QAA0813 - Adobe Acrobat 8.1.3
QAA0814 - Adobe Acrobat 8.1.4
QAA0815 - Adobe Acrobat 8.1.5
QAA0816 - Adobe Acrobat 8.1.6
QAA0817 - Adobe Acrobat 8.1.7
QAA0820 - Adobe Acrobat 8.2.0
QAA0822 - Adobe Acrobat 8.2.2
QAA0823 - Adobe Acrobat 8.2.3
QAA0825 - Adobe Acrobat 8.2.5
QAA0826 - Adobe Acrobat 8.2.6
QAA0830 - Adobe Acrobat 8.3

Adobe Acrobat 9

QAA0955 - Adobe Acrobat 9.5.5

QAA0954 - Adobe Acrobat 9.5.4

QAA0953 - Adobe Acrobat 9.5.3
QAA0952 - Adobe Acrobat 9.5.2
QAA0951 - Adobe Acrobat 9.5.1
QAA0950 - Adobe Acrobat 9.5.0
QAA0947 - Adobe Acrobat 9.4.7
QAA0946 - Adobe Acrobat 9.4.6
QAA0945 - Adobe Acrobat 9.4.5
QAA0944 - Adobe Acrobat 9.4.4
QAA0943 - Adobe Acrobat 9.4.3
QAA0942 - Adobe Acrobat 9.4.2
QAA0941 - Adobe Acrobat 9.4.1
QAA0940 - Adobe Acrobat 9.4.0
QAA0934 - Adobe Acrobat 9.3.4
QAA0933 - Adobe Acrobat 9.3.3

Adobe Acrobat X

QAA1017 - Adobe Acrobat X (10.1.7)

QAA1016 - Adobe Acrobat X (10.1.6)

QAA1015 - Adobe Acrobat X (10.1.5)
QAA1014 - Adobe Acrobat X (10.1.4)
QAA1013 - Adobe Acrobat X (10.1.3)
QAA1012 - Adobe Acrobat X (10.1.2)
QAA1011 - Adobe Acrobat X (10.1.1)
QAA1010 - Adobe Acrobat X (10.1)
QAA1003 - Adobe Acrobat X (10.0.3)
QAA1002 - Adobe Acrobat X (10.0.2)
QAA1001 - Adobe Acrobat X (10.0.1)

Adobe Acrobat XI

QAA1103 - Adobe Acrobat XI (11.0.3)

QAA1102 - Adobe Acrobat XI (11.0.2)

QAA1101 - Adobe Acrobat XI (11.0.1)

Adobe Air

QAIR3702090 - Adobe Air 3.7.0.2090

QAIR3701860 - Adobe Air 3.7.0.1860

QAIR3701530 - Adobe Air 3.7.0.1530

QAIR3606090 - Adobe Air 3.6.0.6090

QAIR3605970 - Adobe Air 3.6.0.5970

QAIR3501060 - Adobe Air 3.5.0.1060
QAIR350880 - Adobe Air 3.5.0.880
QAIR350600 - Adobe Air 3.5.0.600
QAIR3402710 - Adobe Air 3.4.0.2710
QAIR3402540 - Adobe Air 3.4.0.2540
QAIR3303670 - Adobe Air 3.3.0.3670
QAIR330 - Adobe Air 3.3.0.3650
QAIR320 - Adobe Air 3.2.0.2070
QAIR310 - Adobe Air 3.1.0.4880
QAIR300 - Adobe Air 3.0.0.4080
QAIR271 - Adobe Air 2.7.1.19610
QAIR27019530 - Adobe Air 2.7.0.19530
QAIR270 - Adobe Air 2.7.0.19480
QAIR26019140 - Adobe Air 2.6.0.19140
QAIR260 - Adobe Air 2.6.0.19120
QAIR250 - Adobe Air 2.5.1.17730

Adobe Digital Editions
QADE172 - Adobe Digital Editions 1.7.2

Adobe Flash Player 11

QFM117700224 - Adobe Flash Player 11.7.700.224 for Firefox

QAF117700224 - Adobe Flash Player 11.7.700.224 for Internet Explorer

QFM117700202 - Adobe Flash Player 11.7.700.202 for Firefox
QAF117700202 - Adobe Flash Player 11.7.700.202 for Internet Explorer

QFM117700169 - Adobe Flash Player 11.7.700.169 for Firefox
QAF117700169 - Adobe Flash Player 11.7.700.169 for Internet Explorer

QFM116602180 - Adobe Flash Player 11.6.602.180 for Firefox
QAF116602180 - Adobe Flash Player 11.6.602.180 for Internet Explorer

QFM116602171 - Adobe Flash Player 11.6.602.171 for Firefox
QAF116602171 - Adobe Flash Player 11.6.602.171 for Internet Explorer

QFM116602168 - Adobe Flash Player 11.6.602.168 for Firefox

QAF116602168 - Adobe Flash Player 11.6.602.168 for Internet Explorer

QFM115502149 - Adobe Flash Player 11.5.502.149 for Firefox
QAF115502149 - Adobe Flash Player 11.5.502.149 for Internet Explorer
QFM115502146 - Adobe Flash Player 11.5.502.146 for Firefox
QAF115502146 - Adobe Flash Player 11.5.502.146 for Internet Explorer
QFM115502135 - Adobe Flash Player 11.5.502.135 for Firefox
QAF115502135 - Adobe Flash Player 11.5.502.135 for Internet Explorer
QFM115502110 - Adobe Flash Player 11.5.502.110 for Firefox
QAF115502110 - Adobe Flash Player 11.5.502.110 for Internet Explorer
QFM114402287 - Adobe Flash Player 11.4.402.287 for Firefox
QAF114402287 - Adobe Flash Player 11.4.402.287 for Internet Explorer
QAF114402278 - Adobe Flash Player 11.4.402.278 for Internet Explorer
QFM114402278 - Adobe Flash Player 11.4.402.278 for Firefox
QAF114402265 - Adobe Flash Player 11.4.402.265 for Internet Explorer
QFM114402265 - Adobe Flash Player 11.4.402.265 for Firefox
QAF113300271 - Adobe Flash Player 11.3.300.271 for Internet Explorer
QFM113300271 - Adobe Flash Player 11.3.300.271 for Firefox
QAF113300270 - Adobe Flash Player 11.3.300.270 for Internet Explorer
QFM113300270 - Adobe Flash Player 11.3.300.270 for Firefox
QAF113300268 - Adobe Flash Player 11.3.300.268 for Internet Explorer
QFM113300268 - Adobe Flash Player 11.3.300.268 for Firefox
QAF113300265 - Adobe Flash Player 11.3.300.265 for Internet Explorer
QFM113300265 - Adobe Flash Player 11.3.300.265 for Firefox
QAF113300262 - Adobe Flash Player 11.3.300.262 for Firefox
QAF113300257 - Adobe Flash Player 11.3.300.257 for Internet Explorer
QAF113300257 - Adobe Flash Player 11.3.300.257 for Firefox
QAF112202235 - Adobe Flash Player 11.2.202.235 for Internet Explorer x86
QAF112202235 - Adobe Flash Player 11.2.202.235 for Internet Explorer x64
QAF112202235 - Adobe Flash Player 11.2.202.235 for Firefox x86
QAF112202235 - Adobe Flash Player 11.2.202.235 for Firefox x64
QAF112202233 - Adobe Flash Player 11.2.202.233 for Internet Explorer x64
QAF112202233 - Adobe Flash Player 11.2.202.233 for Internet Explorer x86
QAF112202233 - Adobe Flash Player 11.2.202.233 for Firefox x64
QAF112202233 - Adobe Flash Player 11.2.202.233 for Firefox x86
QAF112202228 - Adobe Flash Player 11.2.202.228 for Internet Explorer x86
QAF112202228 - Adobe Flash Player 11.2.202.228 for Internet Explorer x64
QAF112202228 - Adobe Flash Player 11.2.202.228 for Firefox x86
QAF112202228 - Adobe Flash Player 11.2.202.228 for Firefox x64
QAF11110263 - Adobe Flash Player 11.1.102.63 for Internet Explorer x86
QAF11110263 - Adobe Flash Player 11.1.102.63 for Internet Explorer x64
QAF11110263 - Adobe Flash Player 11.1.102.63 for Firefox x86
QAF11110263 - Adobe Flash Player 11.1.102.63 for Firefox x64
QAF11110262 - Adobe Flash Player 11.1.102.62 for Internet Explorer x86
QAF11110262 - Adobe Flash Player 11.1.102.62 for Internet Explorer x64
QAF11110262 - Adobe Flash Player 11.1.102.62 for Firefox x86
QAF11110262 - Adobe Flash Player 11.1.102.62 for Firefox x64
QAF11110255 - Adobe Flash Player 11.1.102.55 for Internet Explorer x86
QAF11110255 - Adobe Flash Player 11.1.102.55 for Internet Explorer x64
QAF11110255 - Adobe Flash Player 11.1.102.55 for Firefox x86
QAF11110255 - Adobe Flash Player 11.1.102.55 for Firefox x64

Adobe Flash Player 10

QAF10318390 - Adobe Flash Player 10.3.183.90 for Firefox

QAF10318390 - Adobe Flash Player 10.3.183.90 for Internet Explorer

QAF10318386 - Adobe Flash Player 10.3.183.86 for Firefox
QAF10318386 - Adobe Flash Player 10.3.183.86 for Internet Explorer

QAF10318375 - Adobe Flash Player 10.3.183.75 for Firefox
QAF10318375 - Adobe Flash Player 10.3.183.75 for Internet Explorer

QAF10318368 - Adobe Flash Player 10.3.183.68 for Firefox
QAF10318368 - Adobe Flash Player 10.3.183.68 for Internet Explorer

QAF10318367 - Adobe Flash Player 10.3.183.67 for Firefox
QAF10318367 - Adobe Flash Player 10.3.183.67 for Internet Explorer

QAF10318363 - Adobe Flash Player 10.3.183.63 for Firefox

QAF10318363 - Adobe Flash Player 10.3.183.63 for Internet Explorer

QAF10318355 - Adobe Flash Player 10.3.183.55 for Firefox
QAF10318355 - Adobe Flash Player 10.3.183.55 for Internet Explorer
QAF10318350 - Adobe Flash Player 10.3.183.50 for Firefox
QAF10318350 - Adobe Flash Player 10.3.183.50 for Internet Explorer
QAF10318348 - Adobe Flash Player 10.3.183.48 for Firefox
QAF10318348 - Adobe Flash Player 10.3.183.48 for Internet Explorer
QAF10318343 - Adobe Flash Player 10.3.183.43 for Firefox
QAF10318343 - Adobe Flash Player 10.3.183.43 for Internet Explorer
QAF10318329 - Adobe Flash Player 10.3.183.29 for Firefox
QAF10318329 - Adobe Flash Player 10.3.183.29 for Internet Explorer
QAF10318325 - Adobe Flash Player 10.3.183.25 for Internet Explorer
QAF10318325 - Adobe Flash Player 10.3.183.25 for Firefox
QAF10318323 - Adobe Flash Player 10.3.183.23 for Internet Explorer
QAF10318323 - Adobe Flash Player 10.3.183.23 for Firefox
QAF10318320 - Adobe Flash Player 10.3.183.20 for Internet Explorer
QAF10318320 - Adobe Flash Player 10.3.183.20 for Firefox
QAF10318319 - Adobe Flash Player 10.3.183.19 for Internet Explorer
QAF10318319 - Adobe Flash Player 10.3.183.19 for Firefox
QAF10318318 - Adobe Flash Player 10.3.183.18 for Internet Explorer
QAF10318318 - Adobe Flash Player 10.3.183.18 for Firefox
QAF10318316 - Adobe Flash Player 10.3.183.16 for Internet Explorer
QAF10318315 - Adobe Flash Player 10.3.183.15 for Internet Explorer
QAF10318315 - Adobe Flash Player 10.3.183.15 for Firefox
QAF10318311 - Adobe Flash Player 10.3.183.11 for Internet Explorer
QAF10318311 - Adobe Flash Player 10.3.183.11 for Firefox
QAF10318310 - Adobe Flash Player 10.3.183.10 for Internet Explorer
QAF10318310 - Adobe Flash Player 10.3.183.10 for Firefox
QAF1031837 - Adobe Flash Player 10.3.183.7 for Internet Explorer
QAF1031837 - Adobe Flash Player 10.3.183.7 for Firefox
QAF1031835 - Adobe Flash Player 10.3.183.5 for Internet Explorer
QAF1031835 - Adobe Flash Player 10.3.183.5 for Firefox
QAF10318134 - Adobe Flash Player 10.3.181.34 for Internet Explorer
QAF10318134 - Adobe Flash Player 10.3.181.34 for Firefox
QAF10318126 - Adobe Flash Player 10.3.181.26 for Internet Explorer
QAF10318126 - Adobe Flash Player 10.3.181.26 for Firefox
QAF10318123 - Adobe Flash Player 10.3.181.23 for Internet Explorer
QAF10318122 - Adobe Flash Player 10.3.181.22 for Firefox
QAF10318116 - Adobe Flash Player 10.3.181.16 for Internet Explorer
QAF10318114 - Adobe Flash Player 10.3.181.14 for Internet Explorer
QAF10318114 - Adobe Flash Player 10.3.181.14 for Firefox
QAF1021591 - Adobe Flash Player 10.2.159.1 for Firefox
QAF1021591 - Adobe Flash Player 10.2.159.1 for Internet Explorer
QAF1021531 - Adobe Flash Player 10.2.153.1 for Firefox
QAF1021531 - Adobe Flash Player 10.2.153.1 for Internet Explorer
QAF10215232 - Adobe Flash Player 10.2.152.32 for Firefox
QAF10215232 - Adobe Flash Player 10.2.152.32 for Internet Explorer
QAF10215226 - Adobe Flash Player 10.2.152.26 for Internet Explorer
QAF10215226 - Adobe Flash Player 10.2.152.26 for Firefox
QAF10110264 - Adobe Flash 10.1.102.64 for Internet Explorer
QAF10110264 - Adobe Flash 10.1.102.64 for FireFox
QAF1085 - Adobe Flash Player 10.1.85.3 for Internet Explorer
QAF1085 - Adobe Flash Player 10.1.85.3 for Firefox
QAF1082 - Adobe Flash Player 10.1.82.76 for Internet Explorer
QAF1082 - Adobe Flash Player 10.1.82.76 for Firefox
QAF1053 - Adobe Flash Player 10.1.53.64 for Internet Explorer
QAF1053 - Adobe Flash Player 10.1.53.64 for Firefox
QAF1045 - Adobe Flash Player 10.0.45.2 for Internet Explorer
QAF1045 - Adobe Flash Player 10.0.45.2 for Firefox
QAF1042 - Adobe Flash Player 10.0.42.34 for Internet Explorer
QAF1042 - Adobe Flash Player 10.0.42.34 for Firefox
QAF1032 - Adobe Flash Player 10.0.32.18 for Internet Explorer
QAF1032 - Adobe Flash Player 10.0.32.18 for Firefox

Adobe Flash Player 9
QAF9289 - Adobe Flash 9.0.289.0 for Internet Explorer
QAF9289 - Adobe Flash 9.0.289.0 for FireFox
QAF9283 - Adobe Flash Player 9.0.283.0 for Internet Explorer
QAF9283 - Adobe Flash Player 9.0.283.0 for Firefox
QAF9280 - Adobe Flash Player 9.0.280.0 for Internet Explorer
QAF9280 - Adobe Flash Player 9.0.280.0 for Firefox
QAF9277 - Adobe Flash Player 9.0.277.0 for Firefox
QAF9277 - Adobe Flash Player 9.0.277.0 for Internet Explorer
QAF9262 - Adobe Flash Player 9.0.262.0 for Internet Explorer
QAF9262 - Adobe Flash Player 9.0.262.0 for Firefox
QAF9260 - Adobe Flash Player 9.0.260.0 for Internet Explorer
QAF9260 - Adobe Flash Player 9.0.260.0 for Firefox
QAF9246 - Adobe Flash Player 9.0.246.0 for Internet Explorer
QAF9246 - Adobe Flash Player 9.0.246.0 for Firefox

Adobe Reader XI

QAR1103 - Adobe Reader XI (11.0.3)
QARM1103 - Adobe Reader MUI 11.0.3

QAR1102 - Adobe Reader XI (11.0.2)

QAR1101 - Adobe Reader XI (11.0.1)
QARM1101 - Adobe Reader MUI 11.0.1

Adobe Reader X

QAR1017 - Adobe Reader X (10.1.7)
QARM1017 - Adobe Reader MUI 10.1.7

QAR1016 - Adobe Reader X (10.1.6)

QAR1015 - Adobe Reader X (10.1.5)
QARM1015 - Adobe Reader MUI 10.1.5
QAR1014 - Adobe Reader X (10.1.4)
QARM1014 - Adobe Reader MUI 10.1.4
QAR1013 - Adobe Reader X (10.1.3)
QARM1013 - Adobe Reader MUI 10.1.3
QAR1012 - Adobe Reader X (10.1.2)
QARM1012 - Adobe Reader MUI 10.1.2
QAR1011 - Adobe Reader X (10.1.1)
QARM1011 - Adobe Reader MUI 10.1.1
QARM1010 - Adobe Reader MUI 10.1
QAR1010 - Adobe Reader X (10.1)
QAR1001 - Adobe Reader 10.0.1

Adobe Reader 9

QAR0955 - Adobe Reader 9.5.5

QAR0954 - Adobe Reader 9.5.4

QAR0953 - Adobe Reader 9.5.3
QAR0952 - Adobe Reader 9.5.2
QAR0951 - Adobe Reader 9.5.1
QAR0950 - Adobe Reader 9.5
QAR0947 - Adobe Reader 9.4.7
QAR0946 - Adobe Reader 9.4.6
QAR0945 - Adobe Reader 9.4.5
QAR0944 - Adobe Reader 9.4.4
QAR0943 - Adobe Reader 9.4.3
QAR0942 - Adobe Reader 9.4.2
QAR0941 - Adobe Reader 9.4.1
QAR0940 - Adobe Reader 9.4
QAR0934 - Adobe Reader 9.3.4
QAR0933 - Adobe Reader 9.3.3
QAR0932 - Adobe Reader 9.3.2
QAR0920 - Adobe Reader 9.3
QAR0910 - Adobe Reader 9.2

Adobe Reader 8
QAR0831 - Adobe Reader 8.3.1
QAR0820 - Adobe Reader 8.2
QAR0821 - Adobe Reader 8.2.1
QAR0822 - Adobe Reader 8.2.2
QAR0823 - Adobe Reader 8.2.3
QAR0824 - Adobe Reader 8.2.4
QAR0825 - Adobe Reader 8.2.5
QAR0826 - Adobe Reader 8.2.6
QAR0830 - Adobe Reader 8.3

Adobe Shockwave

QASW132 - Shockwave Player 12.0.2.122

QASW131 - Shockwave Player 12.0.0.112

QASW130 - Shockwave Player 11.6.8.638
QASW129 - Shockwave Player 11.6.7.637
QASW128 - Shockwave Player 11.6.6.636
QASW127 - Shockwave Player 11.6.5.635
QASW126 - Shockwave Player 11.6.4.634
QASW125 - Shockwave Player 11.6.3.633
QASW124 - Shockwave Player 11.6.1.629
QASW123 - Shockwave Player 11.6.0.626
QASW122 - Shockwave Player 11.5.9.620
QASW121 - Shockwave Player 11.5.9.615
QASW120 - Shockwave Player 11.5.8.612
QASW119 - Shockwave Player 11.5.7.609
QASW118 - Shockwave Player 11.5.6.606
QASW117 - Shockwave Player 11.5.2.602

Apache Tomcat 7

QATC7041 - Apache Tomcat 7.0.41

QATC7040 - Apache Tomcat 7.0.40

QATC7039 - Apache Tomcat 7.0.39

QATC7037 - Apache Tomcat 7.0.37

QATC7035 - Apache Tomcat 7.0.35

QATC7034 - Apache Tomcat 7.0.34
QATC7032 - Apache Tomcat 7.0.33
QATC7032 - Apache Tomcat 7.0.32
QATC7030 - Apache Tomcat 7.0.30
QATC7029 - Apache Tomcat 7.0.29
QATC7028 - Apache Tomcat 7.0.28
QATC7027 - Apache Tomcat 7.0.27
QATC7026 - Apache Tomcat 7.0.26

Apache Tomcat 6

QATC6037 - Apache Tomcat 6.0.37

QATC6036 - Apache Tomcat 6.0.36
QATC6035 - Apache Tomcat 6.0.35

Apache Tomcat 5
QATC5535 - Apache Tomcat 5.5.36
QATC5535 - Apache Tomcat 5.5.35

Apple iTunes

QAI1104 - iTunes 11.0.4.4

QAI1104 - iTunes 11.0.4.4 x64

QAI1103 - iTunes 11.0.3.42

QAI1103 - iTunes 11.0.3.42 x64

QAI1102 - iTunes 11.0.2.26
QAI1102 - iTunes 11.0.2.26 x64

QAI1101 - iTunes 11.0.1.12
QAI1101 - iTunes 11.0.1.12 x64
QAI1100 - iTunes 11.0.0.163
QAI1100 - iTunes 11.0.0.163 x64
QAI1070 - iTunes 10.7.0.21
QAI1070 - iTunes 10.7.0.21 x64
QAI1064 - iTunes 10.6.3.25
QAI1064 - iTunes 10.6.3.25 x64
QAI1061 - iTunes 10.6.1.7
QAI1061 - iTunes 10.6.1.7 x64
QAI1053 - iTunes 10.6.0.40
QAI1053 - iTunes 10.6.0.40 x64
QAI1053 - iTunes 10.5.3.3
QAI1053 - iTunes 10.5.3.3 x64
QAI1052 - iTunes 10.5.2.11
QAI1052 - iTunes 10.5.2.11 x64
QAI1051 - iTunes 10.5.1.42
QAI1051 - iTunes 10.5.1.42 x64
QAI1050 - iTunes 10.5.0.142
QAI1050 - iTunes 10.5.0.142 x64
QAI1041 - iTunes 10.4.1.10
QAI1041 - iTunes 10.4.1.10 x64
QAI1040 - iTunes 10.4.0.80
QAI1040 - iTunes 10.4.0.80 x64
QAI1022 - iTunes 10.3.1.55
QAI1022 - iTunes 10.3.1.55 x64
QAI1022 - iTunes 10.2.2.12
QAI1022 - iTunes 10.2.2.12 x64
QAI1021 - iTunes 10.2.1.1
QAI1021 - iTunes 10.2.1.1 x64
QAI1020 - iTunes 10.2.0.34
QAI1020 - iTunes 10.2.0.34 x64
QAI1011 - iTunes 10.1.2.17 x64
QAI1011 - iTunes 10.1.2.17
QAI1010 - iTunes 10.1.0.54 x64
QAI1010 - iTunes 10.1.0.54
QAI1001 - iTunes 10.0.1 x64
QAI1001 - iTunes 10.0.1
QAI0100 - iTunes 10.0 x64
QAI0100 - iTunes 10.0
QAI0921 - iTunes 9.2.1 x64
QAI0921 - iTunes 9.2.1
QAI920 - iTunes 9.2.0 x64
QAI920 - iTunes 9.2.0
QAI0911 - iTunes 9.1.1 x64
QAI0911 - iTunes 9.1.1
QAI0910 - iTunes 9.1.0 x64
QAI0910 - iTunes 9.1.0
QAI0903 - iTunes 9.0.3 x64
QAI0903 - iTunes 9.0.3
QAI0902 - iTunes 9.0.2 x64
QAI0902 - iTunes 9.0.2
QAI0901 - iTunes 9.0.1 x64
QAI0901 – iTunes 9.0.1

Apple QuickTime

QAQ7740 - QuickTime 7.7.4

QAQ7730 - QuickTime 7.7.3
QAQ7720 - QuickTime 7.7.2
QAQ7710 - QuickTime 7.7.1
QAQ7700 - QuickTime 7.7
QAQ7690 - QuickTime 7.6.9
QAQ7680 - QuickTime 7.6.8
QAQ7670 - QuickTime 7.6.7
QAQ7660 - QuickTime 7.6.6
QAQ7650 - QuickTime 7.6.5
QAQ7640 - QuickTime 7.6.4

Apple Safari
QSAF517 - Safari 5.1.7
QSAF515 - Safari 5.1.5
QSAF514 - Safari 5.1.4
QSAF512 - Safari 5.1.2
QSAF511 - Safari 5.1.1
QSAF5100 - Safari 5.1
QSAF550 - Safari 5.0.5
QSAF540 - Safari 5.0.4
QSAF530 - Safari 5.0.3
QSAF520 - Safari 5.0.2
QSAF510 - Safari 5.0.1
QSAF500 - Safari 5.0
QSAF406 - Safari 4.0.5
QSAF406 - Safari 4.0.4
QSAF403 - Safari 4.0.3
QSAF402 - Safari 4.0.2
QSAF400 - Safari 4.0

Apple Application Support

QAAS023 - Apple Application Support 2.3.4

QAAS022 - Apple Application Support 2.3.3

QAAS021 - Apple Application Support 2.3.2
QAAS020 - Apple Application Support 2.3.0
QAAS019 - Apple Application Support 2.2.2
QAAS018 - Apple Application Support 2.1.9
QAAS017 - Apple Application Support 2.1.7
QAAS016 - Apple Application Support 2.1.6
QAAS015 - Apple Application Support 2.1.5
QAAS014 - Apple Application Support 2.0.1
QAAS013 - Apple Application Support 1.5.2
QAAS012 - Apple Application Support 1.5.1
QAAS011 - Apple Application Support 1.5.0
QAAS010 - Apple Application Support 1.4.1
QAAS009 - Apple Application Support 1.4.0
QAAS008 - Apple Application Support 1.3.2
QAAS007 - Apple Application Support 1.3.1
QAAS006 - Apple Application Support 1.3.0
QAAS005 - Apple Application Support 1.2.1
QAAS004 - Apple Application Support 1.2.0
QAAS003 - Apple Application Support 1.1.0
QAAS002 - Apple Application Support 1.0.1
QAAS001 - Apple Application Support 1.0.0

Audacity

QAUD203 - Audacity 2.0.3

QAUD202 - Audacity 2.0.2
QAUD200 - Audacity 2.0.0
QAUD126 - Audacity 1.2.6

Citrix Presentation Server 4.5 for 2003 x64
Q133140 - Hotfix PSE450R07W2K3X64041 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q132766 - Hotfix PSE450R07W2K3X64035 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131466 - Hotfix PSE450R07W2K3X64018 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131885 - Hotfix PSE450R07W2K3X64024 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131884 - Hotfix PSE450R06W2K3X64057 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131574 - Hotfix PSE450R07W2K3X64020 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131495 - Hotfix PSE450R07W2K3X64019 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q130678 - Hotfix PSE450R07W2K3X64009 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q130678 - Hotfix PSE450R07W2K3X64008 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q130738 - Hotfix PSE450R06W2K3X64055 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q129380 - Hotfix PSE450R06W2K3X64047 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q129702 - Hotfix PSE450R06W2K3X64050 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q125705 - Hotfix PSE450R06W2K3X64012 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q126430 - Hotfix PSE450R05W2K3X64036 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q126466 - Hotfix PSE450R06W2K3X64021 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q127665 - Hotfix PSE450R06W2K3X64030 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q125924 - Hotfix PSE450R06W2K3X64013 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64

Citrix Presentation Server 4.5 for 2003 x86
Q132640 - Hotfix PSE450R07W2K3040 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q133359 - Hotfix PSE450R07W2K3053 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q132765 - Hotfix PSE450R07W2K3043 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131465 - Hotfix PSE450R07W2K3023 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131874 - Hotfix PSE450R07W2K3027 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131879 - Hotfix PSE450R06W2K3076 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131573 - Hotfix PSE450R07W2K3025 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131494 - Hotfix PSE450R07W2K3024 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130677 - Hotfix PSE450R07W2K3011 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130677 - Hotfix PSE450R07W2K3010 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130737 - Hotfix PSE450R06W2K3072 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130483 - Hotfix PSE450R07W2K3006 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q129379 - Hotfix PSE450R06W2K3064 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q129701 - Hotfix PSE450R06W2K3067 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125534 - Hotfix PSE450R06W2K3020 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q126435 - Hotfix PSE450R05W2K3050 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q126460 - Hotfix PSE450R06W2K3030 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125034 - Hotfix PSE450R06W2K3006 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125150 - Hotfix PSE450R06W2K3014 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125004 - Hotfix PSE450R06W2K3001 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q127660 - Hotfix PSE450R06W2K3042 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86

Citrix XenApp 5.0 for 2008 x64
Q134133 - Hotfix XAE500R01W2K8X64067 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q134145 - Hotfix XAE500W2K8X64089 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q133804 - Hotfix XAE500R01W2K8X64063 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q133131 - Hotfix XAE500R01W2K8X64057 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q133139 - Hotfix XAE500R01W2K8X64058 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q132584 - Hotfix XAE500R01W2K8X64054 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q131836 - Hotfix XAE500R01W2K8X64051 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q131902 - Hotfix XAE500W2K8X64088 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q130652 - Hotfix XAE500R01W2K8X64040 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q130654 - Hotfix XAE500W2K8X64087 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129723 - Hotfix XAE500R01W2K8X64026 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q130570 - Hotfix XAE500R01W2K8X64014 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129394 - Hotfix XAE500R01W2K8X64024 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129757 - Hotfix XAE500R01W2K8X64027 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129318 - Hotfix XAE500W2K8X64084 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129366 - Hotfix XAE500R01W2K8X64022 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129137 - Hotfix XAE500R01W2K8X64019 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129026 - Hotfix XAE500R01W2K8X64017 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q126504 - Hotfix XAE500W2K8X64068 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q127628 - Hotfix XAE500W2K8X64071 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q125419 - Hotifx XAE500W2K8X64R01 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q120139 - Hotfix XAE500W2K8X64004 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q121670 - Hotfix XAE500W2K8X64016 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q121980 - Hotfix XAE500W2K8X64021 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q124914 - Hotfix XAE500W2K8X64053 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q124445 - Hotfix XAE500W2K8X64051 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q124238 - Hotfix XAE500W2K8X64048 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q125242 - Hotfix XAE500W2K8X64057 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q125478 - Hotfix XAE500W2K8X64061 - For Citrix XenApp 5.0 for Windows Server 2008 x64

Citrix XenApp 5.0 for 2008 x86
Q134132 - Hotfix XAE500R01W2K8070 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q134144 - Hotfix XAE500W2K8089 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q133801 - Hotfix XAE500R01W2K8066 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q133126 - Hotfix XAE500R01W2K8060 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q131835 - Hotfix XAE500R01W2K8051 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q131900 - Hotfix XAE500W2K8086 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q130651 - Hotfix XAE500R01W2K8040 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q130653 - Hotfix XAE500W2K8085 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129725 - Hotfix XAE500R01W2K8028 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q130565 - Hotfix XAE500R01W2K8038 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129393 - Hotfix XAE500R01W2K8024 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129756 - Hotfix XAE500R01W2K8029 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129317 - Hotfix XAE500W2K8083 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129365 - Hotfix XAE500R01W2K8022 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129132 - Hotfix XAE500R01W2K8019 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129025 - Hotfix XAE500R01W2K8018 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q126499 - Hotfix XAE500W2K8066 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q127627 - Hotfix XAE500W2K8071 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q125414 - Hotfix XAE500W2K8R01 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q121661 - Hotfix XAE500W2K8017 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q124444 - Hotfix XAE500W2K8049 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q121756 - Hotfix XAE500W2K8018 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q120128 - Hotfix XAE500W2K8005 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q124237 - Hotfix XAE500W2K8046 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q124913 - Hotfix XAE500W2K8050 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q125241 - Hotfix XAE500W2K8056 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q125477 - Hotfix XAE500W2K8058 - For Citrix XenApp 5.0 for Windows Server 2008 x86

FileZilla

QFILEZ371 - FileZilla Client 3.7.1

QFILEZ3702 - FileZilla Client 3.7.0.2

QFILEZ3701 - FileZilla Client 3.7.0.1
QFILEZ3700 - FileZilla Client 3.7.0

QFILEZ3602 - FileZilla Client 3.6.0.2
QFILEZ3601 - FileZilla Client 3.6.0.1
QFILEZ360 - FileZilla Client 3.6.0
QFILEZ353 - FileZilla Client 3.5.3
QFILEZ352 - FileZilla Client 3.5.2
QFILEZ351 - FileZilla Client 3.5.1

Google Chrome

Q2701453116 - Google Chrome 27.0.1453.116

Q2701453110 - Google Chrome 27.0.1453.110

Q270145394 - Google Chrome 27.0.1453.94

Q260141067 - Google Chrome 26.0.1410.67

Q260141064 - Google Chrome 26.0.1410.64

Q260141043 - Google Chrome 26.0.1410.43

Q2501364172 - Google Chrome 25.0.1364.172

Q2501364160 - Google Chrome 25.0.1364.160

Q2501364152 - Google Chrome 25.0.1364.152

Q250136497 - Google Chrome 25.0.1364.97

Q240131271 - Google Chrome 24.0.1312.71

Q240131260 - Google Chrome 24.0.1312.60

Q240131257 - Google Chrome 24.0.1312.57

Q240131256 - Google Chrome 24.0.1312.56

Q240131252 - Google Chrome 24.0.1312.52
Q230127195 - Google Chrome 23.0.1271.97
Q230127195 - Google Chrome 23.0.1271.95
Q230127191 - Google Chrome 23.0.1271.91
Q230127164 - Google Chrome 23.0.1271.64
Q220122996 - Google Chrome 22.0.1229.96
Q220122994 - Google Chrome 22.0.1229.94
Q220122992 - Google Chrome 22.0.1229.92
Q220122979 - Google Chrome 22.0.1229.79
Q210118089 - Google Chrome 21.0.1180.89
Q210118083 - Google Chrome 21.0.1180.83
Q210118079 - Google Chrome 21.0.1180.79
Q210118077 - Google Chrome 21.0.1180.77
Q210118075 - Google Chrome 21.0.1180.75
Q210118060 - Google Chrome 21.0.1180.60
Q200113257 - Google Chrome 20.0.1132.57
Q200113247 - Google Chrome 20.0.1132.47
Q200113243 - Google Chrome 20.0.1132.43
Q190108456 - Google Chrome 19.0.1084.56
Q190108452 - Google Chrome 19.0.1084.52
Q190108446 - Google Chrome 19.0.1084.46
Q1801025168 - Google Chrome 18.0.1025.168
Q1801025162 - Google Chrome 18.0.1025.162
Q1801025151 - Google Chrome 18.0.1025.151
Q1801025142 - Google Chrome 18.0.1025.142
Q17096379 - Google Chrome 17.0.963.83
Q17096379 - Google Chrome 17.0.963.79
Q17096378 - Google Chrome 17.0.963.78
Q17096356 - Google Chrome 17.0.963.56
Q17096346 - Google Chrome 17.0.963.46

Google Chrome Frame

Q2701453116 - Google Chrome Frame 27.0.1453.116

Q2701453110 - Google Chrome Frame 27.0.1453.110

Q270145394 - Google Chrome Frame 27.0.1453.94

Q260141067 - Google Chrome Frame 26.0.1410.67

Q260141064 - Google Chrome Frame 26.0.1410.64

Q260141043 - Google Chrome Frame 26.0.1410.43

Q2501364172 - Google Chrome Frame 25.0.1364.172

Q2501364152 - Google Chrome Frame 25.0.1364.160

Q2501364152 - Google Chrome Frame 25.0.1364.152

Q250136497 - Google Chrome Frame 25.0.1364.97

Q240131271 - Google Chrome Frame 24.0.1312.71

Q240131257 - Google Chrome Frame 24.0.1312.57

Q240131256 - Google Chrome Frame 24.0.1312.56

Q240131252 - Google Chrome Frame 24.0.1312.52
Q230127195 - Google Chrome Frame 23.0.1271.97
Q230127195 - Google Chrome Frame 23.0.1271.95
Q230127191 - Google Chrome Frame 23.0.1271.91
Q230127164 - Google Chrome Frame 23.0.1271.64
Q220122996 - Google Chrome Frame 22.0.1229.96
Q220122994 - Google Chrome Frame 22.0.1229.94
Q220122992 - Google Chrome Frame 22.0.1229.92
Q220122979 - Google Chrome Frame 22.0.1229.79
Q210118089 - Google Chrome Frame 21.0.1180.89
Q210118083 - Google Chrome Frame 21.0.1180.83
Q210118079 - Google Chrome Frame 21.0.1180.79
Q210118075 - Google Chrome Frame 21.0.1180.75
Q210118060 - Google Chrome Frame 21.0.1180.60
Q200113257 - Google Chrome Frame 20.0.1132.57
Q200113247 - Google Chrome Frame 20.0.1132.47
Q200113243 - Google Chrome Frame 20.0.1132.43
Q190108456 - Google Chrome Frame 19.0.1084.56
Q190108452 - Google Chrome Frame 19.0.1084.52
Q190108446 - Google Chrome Frame 19.0.1084.46
Q1801025168 - Google Chrome Frame 18.0.1025.168

Google Earth

QGE7111580 - Google Earth 7.1.1.1580

QGE7038542 - Google Earth 7.0.3.8542

QGE7028415 - Google Earth 7.0.2.8415
QGE7018244 - Google Earth 7.0.1.8244
QGE6226613 - Google Earth 6.2.2.6613
QGE6216014 - Google Earth 6.2.1.6014

HP System Management Homepage 2
HP2115 - HP System Management Homepage 2.1.15

HP System Management Homepage 6
HP6312 - HP System Management Homepage 6.3.1
HP6312 - HP System Management Homepage 6.3.1 x64
HP6302 - HP System Management Homepage 6.3.0
HP6302 - HP System Management Homepage 6.3.0 x64
HP6227 - HP System Management Homepage 6.2.2
HP6238 - HP System Management Homepage 6.2.3

HP System Management Homepage 7

HP7213 - HP System Management Homepage 7.2.1.3

HP7213 - HP System Management Homepage 7.2.1.3 x64

HP72014 - HP System Management Homepage 7.2.0.14
HP72014 - HP System Management Homepage 7.2.0.14 x64

HP7123 - HP System Management Homepage 7.1.2.3
HP7123 - HP System Management Homepage 7.1.2.3 x64
HP7111 - HP System Management Homepage 7.1.1.1 x64
HP7111 - HP System Management Homepage 7.1.1.1
HP70024 - HP System Management Homepage 7.0.0 x64
HP70024 - HP System Management Homepage 7.0.0

ImgBurn

QIB2580 - ImgBurn 2.5.8.0

QIB2570 - ImgBurn 2.5.7.0
QIB2560 - ImgBurn 2.5.6.0
QIB2550 - ImgBurn 2.5.5.0

LibreOffice

QLIBO404 - LibreOffice 4.0.4

QLIBO403 - LibreOffice 4.0.3

QLIBO402 - LibreOffice 4.0.2

QLIBO401 - LibreOffice 4.0.1

QLIBO400 - LibreOffice 4.0.0

QLIBO366 - LibreOffice 3.6.6

QLIBO365 - LibreOffice 3.6.5

QLIBO364 - LibreOffice 3.6.4
QLIBO363 - LibreOffice 3.6.3
QLIBO362 - LibreOffice 3.6.2
QLIBO361 - LibreOffice 3.6.1
QLIBO360 - LibreOffice 3.6.0
QLIBO357 - LibreOffice 3.5.7
QLIBO355 - LibreOffice 3.5.5
QLIBO354 - LibreOffice 3.5.4
QLIBO353 - LibreOffice 3.5.3
QLIBO352 - LibreOffice 3.5.2
QLIBO351 - LibreOffice 3.5.1
QLIBO350 - LibreOffice 3.5.0
QLIBO345 - LibreOffice 3.4.5
QLIBO344 - LibreOffice 3.4.4

MS_Legacy Access 2000
Q955441 - MS08-041
Q826292 - MS03-038

MS_Legacy Excel 2000
Q923090 - MS06-059
Q969683 - MS09-021
Q946979 - MS08-014
Q918424 - MS06-037
Q830349 - MS03-050
Q955461 - MS08-057
Q940596 - MS07-044
Q959964 - MS09-009
Q934447 - MS07-023
Q925524 - MS07-002
Q958435 - MS08-074
Q951582 - MS08-043
Q873372 - MS04-033
Q936511 - MS07-036
Q905757 - MS06-012

MS_Legacy ISA Server 2000
Q331065 - MS03-009
Q323889 - MS02-027
Q888258 - MS04-039
Q948257 - MS08-017
Q816458 - MS04-001
Q331066 - MS03-012
Q899753 - MS05-034
Q816456 - MS03-028

MS_Legacy Office 2000
Q822035 - MS03-037
Q923274 - MS06-062
Q921595 - MS08-044
Q920822 - MS06-047
Q934526 - MS07-025
Q929062 - MS07-015
Q914797 - MS06-039
Q931660 - MS08-017
Q920906 - MS07-013
Q944425 - MS08-013
Q947361 - MS08-016
Q917152 - MS06-038

MS_Legacy Outlook 2000
Q921593 - MS07-003
Q905646 - MS06-012
Q946986 - MS08-015
Q892842 - MS06-003

MS_Legacy PowerPoint 2000
Q957790 - MS09-017
Q916520 - MS06-028
Q905555 - MS06-012
Q923093 - MS06-058
Q921568 - MS06-048
Q949007 - MS08-051
Q889167 - MS06-010

MS_Legacy Publisher 2000
Q946255 - MS08-012
Q894540 - MS06-054
Q950682 - MS08-027

MS_Legacy Visual Studio .NET
Q924642 - MS07-012
Q958392 - MS08-070
Q937057 - MS07-052
Q933367 - MS08-017
Q924641 - MS07-012
Q947736 - MS08-052
Q830348 - MS04-028

MS_Legacy Microsoft VisualFoxPro 8.0
Q971104 - MS09-062
Q958369 - MS08-070
Q955368 - MS08-052

MS_Legacy Visual Studio .NET 2003
Q933369 - MS08-017
Q969172 - MS09-043
Q947737 - MS08-052
Q937059 - MS07-052
Q927696 - MS07-012
Q958393 - MS08-070
Q937058 - MS07-052
Q924643 - MS07-012
Q830348 - MS04-028
Q971089 - MS09-035
Q971022 - MS09-062

Mozilla Firefox 2
QFF2200 - Mozilla Firefox 2.0.0.20

Mozilla Firefox 3
QFF3628 - Mozilla Firefox 3.6.28
QFF3627 - Mozilla Firefox 3.6.27
QFF3626 - Mozilla Firefox 3.6.26
QFF3625 - Mozilla Firefox 3.6.25
QFF3624 - Mozilla Firefox 3.6.24
QFF3623 - Mozilla Firefox 3.6.23
QFF3622 - Mozilla Firefox 3.6.22
QFF3621 - Mozilla Firefox 3.6.21
QFF3620 - Mozilla Firefox 3.6.20
QFF3619 - Mozilla Firefox 3.6.19
QFF3618 - Mozilla Firefox 3.6.18
QFF3617 - Mozilla Firefox 3.6.17
QFF3616 - Mozilla Firefox 3.6.16
QFF3615 - Mozilla Firefox 3.6.15
QFF3614 - Mozilla Firefox 3.6.14
QFF3613 - Mozilla Firefox 3.6.13
QFF3612 - Mozilla Firefox 3.6.12
QFF3611 - Mozilla Firefox 3.6.11
QFF3610 - Mozilla Firefox 3.6.10
QFF3690 - Mozilla Firefox 3.6.9
QFF3680 - Mozilla Firefox 3.6.8
QFF3670 - Mozilla Firefox 3.6.7
QFF3641 - Mozilla Firefox 3.6.6
QFF3641 - Mozilla Firefox 3.6.4
QFF3631 - Mozilla Firefox 3.6.3
QFF3620 - Mozilla Firefox 3.6.2
QFF3600 - Mozilla Firefox 3.6
QFF3519 - Mozilla Firefox 3.5.19
QFF3518 - Mozilla Firefox 3.5.18
QFF3517 - Mozilla Firefox 3.5.17
QFF3516 - Mozilla Firefox 3.5.16
QFF3515 - Mozilla Firefox 3.5.15
QFF3514 - Mozilla Firefox 3.5.14
QFF3556 - Mozilla Firefox 3.5.13
QFF3556 - Mozilla Firefox 3.5.12
QFF3512 - Mozilla Firefox 3.5.11
QFF3555 - Mozilla Firefox 3.5.10
QFF3560 - Mozilla Firefox 3.5.9
QFF3580 - Mozilla Firefox 3.5.8
QFF3570 - Mozilla Firefox 3.5.7
QFF3560 - Mozilla Firefox 3.5.6
QFF3550 - Mozilla Firefox 3.5.5
QFF3540 - Mozilla Firefox 3.5.4
QFF3530 - Mozilla Firefox 3.5.3
QFF3520 - Mozilla Firefox 3.5.2
QFF3510 - Mozilla Firefox 3.5.1
QFF3500 - Mozilla Firefox 3.5
QFF3019 - Mozilla Firefox 3.0.19
QFF3181 - Mozilla Firefox 3.0.18
QFF3171 - Mozilla Firefox 3.0.17
QFF3161 - Mozilla Firefox 3.0.16
QFF3150 - Mozilla Firefox 3.0.15
QFF3140 - Mozilla Firefox 3.0.14
QFF3130 - Mozilla Firefox 3.0.13
QFF3120 - Mozilla Firefox 3.0.12
QFF3110 - Mozilla Firefox 3.0.11
QFF3100 - Mozilla Firefox 3.0.10

Mozilla Firefox 4
QFF4001 - Mozilla Firefox 4.0.1

Mozilla Firefox 5
QFF5010 - Mozilla Firefox 5.0.1
QFF5000 - Mozilla Firefox 5.0

Mozilla Firefox 6
QFF6020 - Mozilla Firefox 6.0.2
QFF6010 - Mozilla Firefox 6.0.1
QFF6000 - Mozilla Firefox 6.0

Mozilla Firefox 7
QFF7010 - Mozilla Firefox 7.0.1
QFF7000 - Mozilla Firefox 7.0

Mozilla Firefox 8
QFF8010 - Mozilla Firefox 8.0.1
QFF8000 - Mozilla Firefox 8.0

Mozilla Firefox 9
QFF9010 - Mozilla Firefox 9.0.1

Mozilla Firefox 10
QFF1002 - Mozilla Firefox 10.0.2
QFF1000 - Mozilla Firefox 10.0

Mozilla Firefox 10 ESR
QFFE1004 - Mozilla Firefox 10.0.4 ESR

Mozilla Firefox 11
QFF1100 - Mozilla Firefox 11.0

Mozilla Firefox 12
QFF1200 - Mozilla Firefox 12.0

Mozilla Firefox

QFF2200 - Mozilla Firefox 22.0 - NEW

QFF2100 - Mozilla Firefox 21.0

QFF2001 - Mozilla Firefox 20.0.1

QFF2000 - Mozilla Firefox 20.0

QFF1902 - Mozilla Firefox 19.0.2

QFF1901 - Mozilla Firefox 19.0.1

QFF1900 - Mozilla Firefox 19

QFF1802 - Mozilla Firefox 18.0.2

QFF1801 - Mozilla Firefox 18.0.1

QFF1800 - Mozilla Firefox 18

QFFE1707 - Mozilla Firefox 17.0.7 ESR - NEW

QFFE1706 - Mozilla Firefox 17.0.6 ESR

QFFE1705 - Mozilla Firefox 17.0.5 ESR

QFFE1704 - Mozilla Firefox 17.0.4 ESR

QFFE1703 - Mozilla Firefox 17.0.3 ESR
QFFE1702 - Mozilla Firefox 17.0.2 ESR

QFFE10012 - Mozilla Firefox 10.0.12 ESR
QFF1701 - Mozilla Firefox 17.0.1
QFF1700 - Mozilla Firefox 17.0
QFFE10011 - Mozilla Firefox 10.0.11 ESR
QFF1602 - Mozilla Firefox 16.0.2
QFFE10010 - Mozilla Firefox 10.0.10 ESR
QFFE1009 - Mozilla Firefox 10.0.9 ESR
QFF1601 - Mozilla Firefox 16.0.1
QFFE1008 - Mozilla Firefox 10.0.8 ESR
QFF1600 - Mozilla Firefox 16.0
QFF1501 - Mozilla Firefox 15.0.1
QFF1500 - Mozilla Firefox 15.0
QFFE1007 - Mozilla Firefox 10.0.7 ESR
QFF1401 - Mozilla Firefox 14.0.1
QFFE1006 - Mozilla Firefox 10.0.6 ESR
QFF1301 - Mozilla Firefox 13.0.1
QFF1300 - Mozilla Firefox 13.0
QFFE1005 - Mozilla Firefox 10.0.5 ESR

Mozilla SeaMonkey

QSM122171 - Mozilla SeaMonkey 2.17.1

QSM122170 - Mozilla SeaMonkey 2.17

QSM122161 - Mozilla SeaMonkey 2.16.1

QSM122160 - Mozilla SeaMonkey 2.16

QSM122152 - Mozilla SeaMonkey 2.15.2

QSM122151 - Mozilla SeaMonkey 2.15.1

QSM122150 - Mozilla SeaMonkey 2.15

QSM122141 - Mozilla SeaMonkey 2.14.1
QSM122140 - Mozilla SeaMonkey 2.14
QSM122132 - Mozilla SeaMonkey 2.13.2
QSM122131 - Mozilla SeaMonkey 2.13.1
QSM122130 - Mozilla SeaMonkey 2.13
QSM122121 - Mozilla SeaMonkey 2.12.1
QSM122120 - Mozilla SeaMonkey 2.12
QSM122110 - Mozilla SeaMonkey 2.11
QSM122101 - Mozilla SeaMonkey 2.10.1
QSM122100 - Mozilla SeaMonkey 2.10
QSM2910 - Mozilla SeaMonkey 2.9.1
QSM2900 - Mozilla SeaMonkey 2.9
QSM2800 - Mozilla SeaMonkey 2.8
QSM2720 - Mozilla SeaMonkey 2.7.2
QSM2700 - Mozilla SeaMonkey 2.7
QSM2610 - Mozilla SeaMonkey 2.6.1
QSM2600 - Mozilla SeaMonkey 2.6
QSM2500 - Mozilla SeaMonkey 2.5
QSM2410 - Mozilla SeaMonkey 2.4.1
QSM2400 - Mozilla SeaMonkey 2.4
QSM2330 - Mozilla SeaMonkey 2.3.3
QSM2320 - Mozilla SeaMonkey 2.3.2
QSM2310 - Mozilla SeaMonkey 2.3.1
QSM2300 - Mozilla SeaMonkey 2.3
QSM2040 - Mozilla SeaMonkey 2.0.4
QSM2050 - Mozilla SeaMonkey 2.0.5
QSM2060 - Mozilla SeaMonkey 2.0.6
QSM2070 - Mozilla SeaMonkey 2.0.7
QSM2080 - Mozilla SeaMonkey 2.0.8
QSM2090 - Mozilla SeaMonkey 2.0.9
QSM2010 - Mozilla SeaMonkey 2.0.10
QSM2011 - Mozilla SeaMonkey 2.0.11
QSM2012 - Mozilla SeaMonkey 2.0.12
QSM2013 - Mozilla SeaMonkey 2.0.13
QSM2014 - Mozilla SeaMonkey 2.0.14
QSM2100 - Mozilla SeaMonkey 2.1
QSM2200 - Mozilla SeaMonkey 2.2

Mozilla Thunderbird 2
QTB2023 - Mozilla Thunderbird 2.0.0.23
QTB2022 - Mozilla Thunderbird 2.0.0.22
QTB2021 - Mozilla Thunderbird 2.0.0.21

Mozilla Thunderbird 3
QTB3120 - Mozilla Thunderbird 3.1.20
QTB3119 - Mozilla Thunderbird 3.1.19
QTB3118 - Mozilla Thunderbird 3.1.18
QTB3117 - Mozilla Thunderbird 3.1.17
QTB3116 - Mozilla Thunderbird 3.1.16
QTB3115 - Mozilla Thunderbird 3.1.15
QTB3114 - Mozilla Thunderbird 3.1.14
QTB3113 - Mozilla Thunderbird 3.1.13
QTB3112 - Mozilla Thunderbird 3.1.12
QTB3111 - Mozilla Thunderbird 3.1.11
QTB3110A - Mozilla Thunderbird 3.1.10
QTB3190 - Mozilla Thunderbird 3.1.9
QTB3180 - Mozilla Thunderbird 3.1.8
QTB3170 - Mozilla Thunderbird 3.1.7
QTB3160 - Mozilla Thunderbird 3.1.6
QTB3150 - Mozilla Thunderbird 3.1.5
QTB3140 - Mozilla Thunderbird 3.1.4
QTB3130 - Mozilla Thunderbird 3.1.3
QTB3120 - Mozilla Thunderbird 3.1.2
QTB3110 - Mozilla Thunderbird 3.1.1
QTB3100 - Mozilla Thunderbird 3.1.0
QTB3011 - Mozilla Thunderbird 3.0.11
QTB3010 - Mozilla Thunderbird 3.0.10
QTB3009 - Mozilla Thunderbird 3.0.9
QTB3008 - Mozilla Thunderbird 3.0.8
QTB3007 - Mozilla Thunderbird 3.0.7
QTB3006 - Mozilla Thunderbird 3.0.6
QTB3005 - Mozilla Thunderbird 3.0.5
QTB3004 - Mozilla Thunderbird 3.0.4
QTB3003 - Mozilla Thunderbird 3.0.3
QTB3002 - Mozilla Thunderbird 3.0.2
QTB3001 - Mozilla Thunderbird 3.0.1
QTB3000 - Mozilla Thunderbird 3.0

Mozilla Thunderbird 5
QTB5000 - Mozilla Thunderbird 5.0

Mozilla Thunderbird 6
QTB6020 - Mozilla Thunderbird 6.0.2
QTB6010 - Mozilla Thunderbird 6.0.1
QTB6000 - Mozilla Thunderbird 6.0

Mozilla Thunderbird 7
QTB7010 - Mozilla Thunderbird 7.0.1
QTB7000 - Mozilla Thunderbird 7.0

Mozilla Thunderbird 8
QTB8000 - Mozilla Thunderbird 8.0

Mozilla Thunderbird 9
QTB9010 - Mozilla Thunderbird 9.0.1
QTB9000 - Mozilla Thunderbird 9.0

Mozilla Thunderbird 10
QTB1002 - Mozilla Thunderbird 10.0.2
QTB1000 - Mozilla Thunderbird 10.0

Mozilla Thunderbird 10 ESR
QTBE1004 - Mozilla Thunderbird 10.0.4 ESR

Mozilla Thunderbird 11
QTB1101 - Mozilla Thunderbird 11.0.1
QTB1100 - Mozilla Thunderbird 11.0

Mozilla Thunderbird 12
QTB1201 - Mozilla Thunderbird 12.0.1
QTB1200 - Mozilla Thunderbird 12.0

Mozilla Thunderbird
QTBE10012 - Mozilla Thunderbird 10.0.12 ESR
QTBE1701 - Mozilla Thunderbird 17.0.1 ESR
QTB1700 - Mozilla Thunderbird 17.0
QTBE10011 - Mozilla Thunderbird 10.0.11 ESR
QTB1602 - Mozilla Thunderbird 16.0.2
QTBE10010 - Mozilla Thunderbird 10.0.10 ESR
QTBE1009 - Mozilla Thunderbird 10.0.9 ESR
QTB1601 - Mozilla Thunderbird 16.0.1
QTBE1008 - Mozilla Thunderbird 10.0.8 ESR
QTB1600 - Mozilla Thunderbird 16.0
QTB1501 - Mozilla Thunderbird 15.0.1
QTB1500 - Mozilla Thunderbird 15.0
QTBE1007 - Mozilla Thunderbird 10.0.7 ESR
QTB1400 - Mozilla Thunderbird 14.0
QTBE1006 - Mozilla Thunderbird 10.0.6 ESR
QTB1301 - Mozilla Thunderbird 13.0.1
QTB1300 - Mozilla Thunderbird 13.0
QTBE1005 - Mozilla Thunderbird 10.0.5 ESR

MozyHome

QMOZYH2203278 - MozyHome 2.20.3.278

QMOZYH2202276 - MozyHome 2.20.2.276

QMOZYH2201269 - MozyHome 2.20.1.269

QMOZYH2184250 - MozyHome 2.18.4.250

QMOZYH2183247 - MozyHome 2.18.3.247

QMOZYH2182244 - MozyHome 2.18.2.244

QMOZYH2181235 - MozyHome 2.18.1.235
QMOZYH2180227 - MozyHome 2.18.0.227
QMOZYH2160215 - MozyHome 2.16.0.215
QMOZYH2142199 - MozyHome 2.14.2.199
QMOZYH2141193 - MozyHome 2.14.1.193
QMOZYH2140183 - MozyHome 2.14.0.183
QMOZYH2121160 - MozyHome 2.12.1.160
QMOZYH2120144 - MozyHome 2.12.0.144
QMOZYH210796 - MozyHome 2.10.7.96
QMOZYH21030 - MozyHome 2.10.3.0

MozyPro

QMOZYP2203278 - MozyPro 2.20.3.278

QMOZYP2202276 - MozyPro 2.20.2.276

QMOZYP2201269 - MozyPro 2.20.1.269

QMOZYP2184250 - MozyPro 2.18.4.250

QMOZYP2183247 - MozyPro 2.18.3.247

QMOZYP2182244 - MozyPro 2.18.2.244

QMOZYP2181235 - MozyPro 2.18.1.235
QMOZYP2180227 - MozyPro 2.18.0.227
QMOZYP2160215 - MozyPro 2.16.0.215
QMOZYP2142199 - MozyPro 2.14.2.199
QMOZYP2141193 - MozyPro 2.14.1.193
QMOZYP2140183 - MozyPro 2.14.0.183
QMOZYP2121160 - MozyPro 2.12.1.160
QMOZYP2120144 - MozyPro 2.12.0.144
QMOZYP210796 - MozyPro 2.10.7.96
QMOZYP21030 - MozyPro 2.10.3.0

Notepad++

QNPPP633 - Notepad++ 6.3.3

QNPPP632 - Notepad++ 6.3.2

QNPPP631 - Notepad++ 6.3.1
QNPPP630 - Notepad++ 6.3

QNPPP623 - Notepad++ 6.2.3
QNPPP622 - Notepad++ 6.2.2
QNPPP620 - Notepad++ 6.2
QNPPP618 - Notepad++ 6.1.8
QNPPP617 - Notepad++ 6.1.7
QNPPP615 - Notepad++ 6.1.5
QNPPP614 - Notepad++ 6.1.4
QNPPP613 - Notepad++ 6.1.3
QNPPP612 - Notepad++ 6.1.2
QNPPP610 - Notepad++ 6.1
QNPPP600 - Notepad++ 6.0
QNPPP598 - Notepad++ 5.9.8
QNPPP5962 - Notepad++ 5.9.6.2

OpenOffice
QOR341 - OpenOffice 3.4.1
QOR340 - OpenOffice 3.4.0
QOR330 - OpenOffice.org 3.3.0

Opera

QOP1215 - Opera 12.15
QOP1215 - Opera 12.15 x64

QOP1214 - Opera 12.14
QOP1214 - Opera 12.14 x64

QOP1213 - Opera 12.13
QOP1213 - Opera 12.13 x64
QOP1212 - Opera 12.12
QOP1212 - Opera 12.12 x64
QOP1211 - Opera 12.11
QOP1211 - Opera 12.11 x64
QOP1210 - Opera 12.10
QOP1210 - Opera 12.10 x64
QOP1202 - Opera 12.02
QOP1202 - Opera 12.02 x64
QOP1201 - Opera 12.01
QOP1201 - Opera 12.01 x64
QOP1200 - Opera 12.00
QOP1200 - Opera 12.00 x64
QOP1164 - Opera 11.64
QOP1162 - Opera 11.62
QOP1161 - Opera 11.61
QOP1160 - Opera 11.60
QOP1152 - Opera 11.52
QOP1151 - Opera 11.51
QOP1150 - Opera 11.50
QOP1111 - Opera 11.11
QOP1110 - Opera 11.10
QOP1101 - Opera 11.01
QOP1100 - Opera 11.00
QOP1063 - Opera 10.63
QOP1062 - Opera 10.62
QOP1061 - Opera 10.61
QOP1060 - Opera 10.60
QOP1054 - Opera 10.54
QOP1053 - Opera 10.53
QOP1052 - Opera 10.52

Pidgin

QPID217 - Pidgin 2.10.7

QPID216 - Pidgin 2.10.6
QPID215 - Pidgin 2.10.5
QPID214 - Pidgin 2.10.4
QPID213 - Pidgin 2.10.3
QPID212 - Pidgin 2.10.2
QPID211 - Pidgin 2.10.1
QPID210 - Pidgin 2.10.0

RealPlayer

QRP1602 - RealPlayer 16.0.2.32

QRP1601 - RealPlayer 16.0.1.18

QRP1600 - RealPlayer 16.0.0.282
QRP1506 - RealPlayer 15.0.6.14
QRP1505 - RealPlayer 15.0.5.109
QRP1504 - RealPlayer 15.0.4.53
QRP1503 - RealPlayer 15.0.3.37
QRP1502 - RealPlayer 15.0.2.72
QRP1501 - RealPlayer 15.0.1.13
QRP1500 - RealPlayer 15.0.0.198
QRP1209 - RealPlayer 12.0.1.669
QRP1208 - RealPlayer 12.0.1.666
QRP1207 - RealPlayer 12.0.1.660
QRP1206 - RealPlayer 12.0.1.652
QRP1205 - RealPlayer 12.0.1.647
QRP1204 - RealPlayer 12.0.1.633
QRP1203 - RealPlayer 12.0.1.609
QRP1202 - RealPlayer 12.0.0.879
QRP1201 - RealPlayer 12.0.0.658
QRP1200 - RealPlayer 12.0.0.343

RealVNC

QVNC505 - RealVNC 5.0.5

QVNC504 - RealVNC 5.0.4

QVNC503 - RealVNC 5.0.3
QVNC502 - RealVNC 5.0.2
QVNC501 - RealVNC 5.0.1
RVNC001 - RealVNC 4.1.3

Skype

QSKY650158 - Skype 6.5.0.158

QSKY630107 - Skype 6.3.0.107

QSKY630105 - Skype 6.3.0.105

QSKY620106 - Skype 6.2.0.106

QSKY61129 - Skype 6.1.129

QSKY60126 - Skype 6.0.126
QSKY60120 - Skype 6.0.120
QSKY5100116 - Skype 5.10.0.116
QSKY5100115 - Skype 5.10.0.115
QSKY510114 - Skype 5.10.114
QSKY59123 - Skype 5.9.123
QSKY59115 - Skype 5.9.115
QSKY59114 - Skype 5.9.114
QSKY58158 - Skype 5.8.158
QSKY58156 - Skype 5.8.156
QSKY58154 - Skype 5.8.154
QSKY55124 - Skype 5.5.124
QSKY55117 - Skype 5.5.117
QSKY55115 - Skype 5.5.115
QSKY55114 - Skype 5.5.114
QSKY55113 - Skype 5.5.113
QSKY55112 - Skype 5.5.112
QSKY53120 - Skype 5.3.120
QSKY53116 - Skype 5.3.116
QSKY53111 - Skype 5.3.111
QSKY53108 - Skype 5.3.108
QSKY51112 - Skype 5.1.112
QSKY51104 - Skype 5.1.104
QSKY50156 - Skype 5.0.156
QSKY50152 - Skype 5.0.152
QSKY42187 - Skype 4.2.187
QSKY42163 - Skype 4.2.169
QSKY42163 - Skype 4.2.163
QSKY42158 - Skype 4.2.158
QSKY42155 - Skype 4.2.155
QSKY42152 - Skype 4.2.152
QSKY41179 - Skype 4.1.179
QSKY41166 - Skype 4.1.166
QSKY41141 - Skype 4.1.141
QSKY41136 - Skype 4.1.136
QSKY40227 - Skype 4.0.227
QSKY40226 - Skype 4.0.226
QSKY40224 - Skype 4.0.224
QSKY40216 - Skype 4.0.216
QSKY40215 - Skype 4.0.215
QSKY40206 - Skype 4.0.206

Sun Microsystems Java Runtime Environment 1.4
QJAVA14 - Sun Java 1.4

Sun Microsystems Java Runtime Environment 5.0
QJAVA50r22 - Sun Java 5.0 r22 x64 – Currently Unsupported
QJAVA50r22 - Sun Java 5.0 r22
QJAVA50r20 - Sun Java 5.0 r20 x64 – Currently Unsupported
QJAVA50r20 - Sun Java 5.0 r20
QJAVA50r19 - Sun Java 5.0 r19 x64 – Currently Unsupported
QJAVA50r19 - Sun Java 5.0 r19
QJAVA50r18 - Sun Java 5.0 r18 x64 – Currently Unsupported
QJAVA50r18 - Sun Java 5.0 r18

Sun Microsystems Java Runtime Environment 6.0

QJAVA60r45 - Sun Java 6.0 r45
QJAVA60r45 - Sun Java 6.0 r45 x64

QJAVA60r43 - Sun Java 6.0 r43
QJAVA60r43 - Sun Java 6.0 r43 x64

QJAVA60r41 - Sun Java 6.0 r41
QJAVA60r41 - Sun Java 6.0 r41 x64

QJAVA60r39 - Sun Java 6.0 r39
QJAVA60r39 - Sun Java 6.0 r39 x64

QJAVA60r38 - Sun Java 6.0 r38
QJAVA60r38 - Sun Java 6.0 r38 x64
QJAVA60r37 - Sun Java 6.0 r37
QJAVA60r37 - Sun Java 6.0 r37 x64
QJAVA60r35 - Sun Java 6.0 r35
QJAVA60r35 - Sun Java 6.0 r35 x64
QJAVA60r34 - Sun Java 6.0 r34
QJAVA60r34 - Sun Java 6.0 r34 x64
QJAVA60r33 - Sun Java 6.0 r33
QJAVA60r33 - Sun Java 6.0 r33 x64
QJAVA60r32 - Sun Java 6.0 r32
QJAVA60r32 - Sun Java 6.0 r32 x64
QJAVA60r31 - Sun Java 6.0 r31
QJAVA60r31 - Sun Java 6.0 r31 x64
QJAVA60r30 - Sun Java 6.0 r30
QJAVA60r30 - Sun Java 6.0 r30 x64
QJAVA60r29 - Sun Java 6.0 r29
QJAVA60r29 - Sun Java 6.0 r29 x64
QJAVA60r27 - Sun Java 6.0 r27
QJAVA60r27 - Sun Java 6.0 r27 x64
QJAVA60r26 - Sun Java 6.0 r26
QJAVA60r26 - Sun Java 6.0 r26 x64
QJAVA60r25 - Sun Java 6.0 r25
QJAVA60r25 - Sun Java 6.0 r25 x64
QJAVA60r24 - Sun Java 6.0 r24
QJAVA60r24 - Sun Java 6.0 r24 x64
QJAVA60r22 - Sun Java 6.0 r22 x64
QJAVA60r22 - Sun Java 6.0 r22
QJAVA60r21 - Sun Java 6.0 r21 x64
QJAVA60r21 - Sun Java 6.0 r21
QJAVA60r20 - Sun Java 6.0 r20 x64
QJAVA60r20 - Sun Java 6.0 r20
QJAVA60r19 - Sun Java 6.0r19 x64
QJAVA60r19 - Sun Java 6.0r19
QJAVA60r18 - Sun Java 6.0 r18 x64
QJAVA60r18 - Sun Java 6.0 r18
QJAVA60r17 - Sun Java 6.0 r17 x64
QJAVA60r17 - Sun Java 6.0 r17
QJAVA60r16 - Sun Java 6.0 r16 x64
QJAVA60r16 - Sun Java 6.0 r16
QJAVA60r15 - Sun Java 6.0 r15 x64
QJAVA60r15 - Sun Java 6.0 r15
QJAVA60r14 - Sun Java 6.0 r14 x64
QJAVA60r14 - Sun Java 6.0 r14
QJAVA60r13 - Sun Java 6.0 r13 x64
QJAVA60r13 - Sun Java 6.0 r13

JRE 7

QJAVA7u25 - JRE 7u25

QJAVA7u25 - JRE 7u25 x64

QJAVA7u21 - JRE 7u21
QJAVA7u21 - JRE 7u21 x64

QJAVA7u17 - JRE 7u17
QJAVA7u17 - JRE 7u17 x64

QJAVA7u15 - JRE 7u15

QJAVA7u15 - JRE 7u15 x64

QJAVA7u13 - JRE 7u13

QJAVA7u13 - JRE 7u13 x64

QJAVA7u11 - JRE 7u11

QJAVA7u11 - JRE 7u11 x64

QJAVA7u10 - JRE 7u10
QJAVA7u10 - JRE 7u10 x64
QJAVA7u9 - JRE 7u9
QJAVA7u9 - JRE 7u9 x64
QJAVA7u7 - JRE 7u7
QJAVA7u7 - JRE 7u7 x64
QJAVA7u6 - JRE 7u6
QJAVA7u6 - JRE 7u6 x64
QJAVA7u5 - JRE 7u5
QJAVA7u5 - JRE 7u5 x64
QJAVA7u4 - JRE 7u4
QJAVA7u4 - JRE 7u4 x64
QJAVA7u3 - JRE 7u3
QJAVA7u3 - JRE 7u3 x64

UltraVNC
QUVNC10962 - UltraVNC 1.0.9.6.2
QUVNC10962 - UltraVNC 1.0.9.6.2 x64
QUVNC10961 - UltraVNC 1.0.9.6.1
QUVNC10961 - UltraVNC 1.0.9.6.1 x64

VLC Media Player

QVLC207 - VLC Media Player 2.0.7

QVLC206 - VLC Media Player 2.0.6

QVLC205 - VLC Media Player 2.0.5
QVLC204 - VLC Media Player 2.0.4
QVLC203 - VLC Media Player 2.0.3
QVLC202 - VLC Media Player 2.0.2
QVLC201 - VLC Media Player 2.0.1

WinZip

QWZ17510480 - WinZip 17.5.10480

QWZ17510480 - WinZip 17.5.10480 x64

QWZ17010381 - WinZip 17.0.10381

QWZ17010381 - WinZip 17.0.10381 x64

WinZip 16
QWZ16510096 - WinZip 16.5.10096
QWZ16510096 - WinZip 16.5.10096 x64
QWZ1609715 - WinZip 16.0.9715
QWZ1609715 - WinZip 16.0.9715 x64
QWZ1609691 - WinZip 16.0.9691
QWZ1609691 - WinZip 16.0.9691 x64
QWZ1609686 - WinZip 16.0.9686
QWZ1609686 - WinZip 16.0.9686 x64
QWZ1609715 - WinZip 16.5.10095 x64
QWZ1609715 - WinZip 16.5.10095

WinZip 15
QWZ1559579 - WinZip 15.5.9579

Wireshark

QWSK1100 - Wireshark 1.10.0

QWSK1100 - Wireshark 1.10.0 x64

QWSK188 - Wireshark 1.8.8 - NEW

QWSK188 - Wireshark 1.8.8 x64 - NEW

QWSK187 - Wireshark 1.8.7

QWSK187 - Wireshark 1.8.7 x64

QWSK186 - Wireshark 1.8.6
QWSK186 - Wireshark 1.8.6 x64

QWSK185 - Wireshark 1.8.5
QWSK185 - Wireshark 1.8.5 x64

QWSK184 - Wireshark 1.8.4
QWSK184 - Wireshark 1.8.4 x64
QWSK183 - Wireshark 1.8.3
QWSK183 - Wireshark 1.8.3 x64
QWSK182 - Wireshark 1.8.2
QWSK182 - Wireshark 1.8.2 x64
QWSK181 - Wireshark 1.8.1
QWSK181 - Wireshark 1.8.1 x64
QWSK18 - Wireshark 1.8
QWSK18 - Wireshark 1.8 x64
QWSK168 - Wireshark 1.6.8 x64
QWSK168 - Wireshark 1.6.8
QWSK167 - Wireshark 1.6.7 x64
QWSK167 - Wireshark 1.6.7
QWSK166 - Wireshark 1.6.6
QWSK166 - Wireshark 1.6.6 x64
QWSK165 - Wireshark 1.6.5
QWSK165 - Wireshark 1.6.5 x64
QWSK164 - Wireshark 1.6.4
QWSK164 - Wireshark 1.6.4 x64
QWSK163 - Wireshark 1.6.3
QWSK163 - Wireshark 1.6.3
QWSK162 - Wireshark 1.6.2
QWSK162 - Wireshark 1.6.2 x64
QWSK161 - Wireshark 1.6.1
QWSK161 - Wireshark 1.6.1 x64
QWSK160 - Wireshark 1.6.0
QWSK160 - Wireshark 1.6.0 x64
QWSK147 - Wireshark 1.4.7
QWSK147 - Wireshark 1.4.7 x64
QWSK146 - Wireshark 1.4.6
QWSK146 - Wireshark 1.4.6 x64
QWSK144 - Wireshark 1.4.4
QWSK144 - Wireshark 1.4.4 x64

Yahoo! Messenger
QYMSGR0192 - Yahoo! Messenger 11.5.0.192
QYMSGR0228 - Yahoo! Messenger 11.5.0.228

Zimbra Desktop

QZMD722 - Zimbra Desktop 7.2.2

QZMD721 - Zimbra Desktop 7.2.1
QZMD71411299 - Zimbra Desktop 7.1.4 b11299
QZMD714 - Zimbra Desktop 7.1.4
QZMD712 - Zimbra Desktop 7.1.2

Use the following to create a searchable list of all Windows Patches currently installed. This is useful when trying to identify if a specific patch is already installed.

*This log can be reliably used only to retrieve updates for Windows OS itself and its components (such asWindows Internet Explorer (IE) or Windows Server roles and features). This will not list updates for any non-inbox software (such as Microsoft Office or Exchange Server).

Note: This will create the hotfixes.htm file in the directory that Command Prompt is currently listed in.

1. Open Command Prompt.
2. Type wmic qfe list full /format:htable > hotfixes.htm
3. Type start iexplore hotfixes.htm

Use Ctrl + F to search the exported list of installed patches.

Here are some basic instructions on how to request console and agent logs for Protect 8.x and 9.x.  These should work for most console and agent type issues.

Protect 9.X console logging:

1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

     a If you are unable to set logging via the GUI see this doc: http://community.shavlik.com/docs/DOC-22938

2. Close the Protect GUI.

3. Stop all of the services:

      a.  For Protect 9.X, the services name starts with Shavlik and ST

4. Delete all the logs from

      a.  Vista & Later: C:\ProgramData\LANDesk\Shavlik Protect\Logs

      b.  Earlier OS’s:    C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

5.  Start services and open the Protect GUI.

6. Attempt to reproduce the issue.  Please note the steps to reproduce.

     a. Collect the logs from the \Logs folder (please archive)

     b. Navigate to C:\Windows\ProPatches\Scheduler and collect the Scheduler.log

8.  Zip and send all the logs. (from the previous specified folders above)

Protect 9.x agent logging:

1. Open the agent policy assigned to the machine we are gathering logs from.

2. Change the logging level to ‘All’ and Save and update Agents.  Choose to update agents if prompted.

3. Go to the target machine, close the agent GUI and stop the services:

     o The services start with Shavlik or ST.

4. Delete all the logs from:

     o Vista & Later: C:\ProgramData\LANDesk\Shavlik Protect

     o Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\ LANDesk\Shavlik Protect

5. Start services.

6. Attempt to reproduce the issue. Please note the steps to reproduce.

7. Take applicable screenshots.

8. Zip and send all the logs and screenshots. (from the previous specified folders above)

Protect 8.X console logging:

1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

     a. If you are unable to enable logging via the GUI see doc: http://community.shavlik.com/docs/DOC-22938

Manually enabling verbose console logging2. Close the Protect GUI.

3.  Stop all of the services:

     a.  For Protect 8.X, the service name starts with VMware vCenter Protect.

4. Delete all the logs from:

     a.  Vista & Later: C:\ProgramData\Shavlik Technologies\Logs

     b.  Earlier OS’s:    C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

5. Start services and open the Protect GUI.

6. Attempt to reproduce the issue.  (please note how to reproduce)

7.  Take applicable screenshots.

8.  Zip and send all the logs and screenshots. (from the previous specified folders above)

Protect 8.X agent logging:

1. Open your agent policy assigned to the machine we are gather logs from.

2. Change the logging level to ‘All’ and Save and update Agents.

3. Go to the target machine, close the agent GUI and stop the services:

     o For Protect 8.X, the service name starts with VMware vCenter Protect.

4. Delete all the logs from:

     o Vista & Later: C:\ProgramData\Shavlik Technologies\Logs

     o Earlier OS’s:    C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

5. Start services.

6. Attempt to reproduce the issue.  Please note the steps to reproduce.

7. Take applicable screenshots.

8. Zip and send all the logs and screenshots. (from the previous specified folders above)

Deployment Logs

1. On the machine you are deploying to navigate to C:\Windows\ProPatches
2. Locate the CL5.log, dplyevts.log, and Safereboot.log and copy to a new folder on the desktop.
3. Navigate to C:\Windows\ProPatches\Scheduler.
4. Locate the Scheduler.log and add it to the folder created in step 2 so all logs are together.
5. Zip and send all the logs.

Patches applicable to Office 2007 & 2010 do not require the installation media. This is reflected by the abscense of an Office 2007 or 2010 option within the Deployment Template- Office tab.

When patches are found to be missing by Protect, there are 3 statuses that may be shown under the download column.

No Icon:

The patch is not available to be downloaded by Protect, and will only show as missing for reporting purposes.

Greyed Out Icon:

The patch has not yet been downloaded.

Green Icon:

The patch has already been downloaded.

Issue:

Installing Protect fails and logs show error message:

Error 1312: A specified logon session does not exist. It may already have been terminated

Solution:

Old machine certificates have been detected during the install. Remove the old machine certificates and try installing again.

To delete certificates:

   1. Click Start > Run, type mmc, and click OK. The MMC Snap In window opens.

   2. Click File > Add/Remove Snap-In.

   3. Under Available Snap Ins, select Certificates.

   4. Click Add.

   5. Select the Computer Account option and click Next.

   6. Ensure that the Local Computer option is selected and then click Finish.

   7. Close the Add or Remove Snap Ins window.

      You should now see Certificates listed under Console Root.

   8. Expand Certificates.

   9. Delete these certificates that are listed as being issued by ST Root Authority:

          * Personal\Certificates

          * Trusted Root Certification Authorities\Certificates

          * Intermediate Certification Authorities\Certificates

  10. Close the window.

Users may encounter an error when installing or upgrading to Protect 9.0+ when the database resides on a SQL 2005 server.  The root cause of the issue is due to a limitation in SQL 2005.

To reproduce this issue:

1. Install SQL 2005, selecting the collation method to be Windows collation designator and sort order with Binary and Collation designator Latin1_General.
2. Apply the latest Service Pack for SQL 2005.
3. Install or Upgrade to Protect 9.0 or later.
4. When you get to the DB portion of the install, just take the defaults.

Expected Results:

Installation should complete successfully.

Actual Results

When starting the DataBase portion of the install, it fails with Error "You do not have privileges to create or view SQL login 'NT SERVICE\STConsoleSvc'. Verify the user permissions in SQL Server."

Workaround:

Option 1:  Choose another authentication mode during the database setup wizard.

Option 2:  Manually add user NT SERVICE\STConsoleSvc to the database through SQL Management Studio.  This should be created as a Windows authentication user with the Sysadmin role.  Caveat: It cannot be done prior to installing Protect; so the user will need to add NT SERVICE\STConsoleSvc when the installation process reaches the database installer part.

How to Find/Exclude specific Patches in Scan Results.

1. To scan or exclude specific patches, begin by assigning the desired patches to a Patch Group. In Protect, open Patch View.

• Version 8 - Click View,     Patch View.

• Version 9 - Click View,     Patches

2. Locate the specific patch by searching or filtering.

3. Right click the patch, choose Add to Patch Group, then choose New Patch Group.

4. In the Patch Group window, enter a Name and Description to identify what the Patch Group will be used for, then click Save.

5. Next create a new Patch Scan Template.

• Version 8 - Click File, New, Patch Scan Template.

• Version 9 - Click New, Patch Scan Template..

Find Specific Patches

1. In the Patch Scan Template window, enter a Name and Description to identify the scan template. Under Patch type filter settings select Scan All. Under Patch filter settingsselect Scan Selected, then click the Patch group(s) browse button.

2. In the Select Patch Groups window, add a checkmark to the Patch Group(s) that contain the specific patch to be scanned for, then click Select.

3. The selected Patch Group should now show as selected in the Patch Group(s) list. Click Save.

4. Scan using the Scan Template created. Results will only show those patches included in the Patch Group.

Exclude Specific Patches

1. In the Patch Scan Template window, enter a Name and Description to identify the scan template. Under Patch type filter settings select Skip Selected.

2. In the Select Patch Groups window, add a checkmark to the Patch Group(s) that contain the specific patch to be excluded, then click Select.

3. The selected Patch Group should now show as selected in the Patch Group(s) list. Click Save.

4. Scan using the Scan Template created. Results will exclude those patches in the Patch Group.

Symptoms

Shavlik Protect patch scan results show different patches needed than when running a Windows Update.

Resolution

Shavlik Protect uses different logic to scan for patches than Windows Update and other patch vendors. Shavlik uses a variety of methods to see if a target machine needs a patch.  The process is detailed in the document "Explanation of how patch scanning detection works with Shavlik Protect (2044426) http://community.shavlik.com/docs/DOC-2259 .

Administrators can view files and registry entry criteria by searching for the patch in  View> Patches of the Shavlik Protect Console main menu.http://www.shavlik.com/support/Protect90HTMLHelp/Viewing_Patch_Details_(Patch_View).htm.

The information is located in the Registry Key and File Name sections towards the bottom of the Patch Information tab.

Product Versions

VMware VCenter Protect Advanced 8.x

VMware vCenter Protect Standard 8.x

Shavlik Protect Advanced 9.x

Shavlik Protect Standard 9.x

The Virtual Inventory feature is used to manage and track the vCenter Servers and the ESXi hypervisors (ESXi hosts) that are used in your organization.

You can use the Virtual Inventory feature to:

• Add vCenter Servers and ESXi hypervisors to Shavlik Protect
• View basic configuration information about the vCenter Servers and the ESXi hypervisors
• Perform a scan of the managed and unmanaged ESXi hypervisors
• View the security bulletins that have already been installed on the managed and unmanaged ESXi hypervisors
• View the security bulletins that are missing on the managed and unmanaged ESXi hypervisors
• Deploy any missing security bulletins to the ESXi hypervisors
• Power on and off the virtual machines that reside on your managed and unmanaged ESXi hypervisors
• Add the virtual machines and virtual machine templates to a new or existing machine group

The vCenter Servers and the ESXi hypervisors that are currently defined to Shavlik Protect can be viewed by selecting Virtual Inventory at the top of the navigation pane. The vCenter Servers list shows the vCenter Servers you are using and the ESXi hypervisors they are managing. The ESXi Hypervisors list shows the hypervisors that are not being managed by a vCenter Server. It is possible for a managed hypervisor to appear in both lists if you import the hypervisor as a standalone device and you also import the vCenter Server that is managing the hypervisor.

More information about how to scan/patch your virtual environment :

Quick Start Guide:

http://www.shavlik.com/uploadedFiles/Support/Online_Documentation/Shavlik_Protect_90/virtual-machine-quick-start-guide.pdf

Video training:

http://www.shavlik.com/support/training-videos/

Hypervisor scanning and deployment

Scanning and deployment operations are performed by the hypervisor. In order to scan for installed and missing Bulletins, the hypervisor needs the latest patching metadata files. The metadata files are available from VMware inside an archive (ZIP) file. There is a different metadata package for each supported version of ESX and ESXi. Protect supplies the target hypervisor with the URL to the proper metadata file, but in this release, the hypervisor must download the file from the internet.

Hypervisor scanning

When scanning an ESX or ESi hypervisor with Protect, the hypervisor downloads the metadata file and performs the scan. The results are returned to Protect, analyzed and made available for display within the Console.

Scanning process

1. The console instructs the hypervisor to download the pertinent metadata and perfrom an assessment.
2. The hypervisor downloads the pertinent metadata from VMware servers.
3. The hypervisor performs an assessment using the downloaded Metadata.
4. The hypervisor sends the assessment results to the Protect console.

Operation details

Details of the scan operation can be found in the following locations:

• Operation Monitor
• Event History log
• vCenter Event and Alert logs
• ST.ServiceHost.managed.log

ESX/ESXi Hypervisor scanning requirements

• The ESX or ESXi hypervisor must be at one of the following versions

               ESX - 4.0 or later

               ESXi - 4.1 or later

• You must supply valid credentials for the ESX or ESXi hypervisor.
• You must be able to connect to the ESX or ESXi hypervisor.
• The hypervisor must be configured to allow an HTTP client connection.

Hypervisor scanning and deployment

Scanning and deployment operations are performed by the hypervisor. In order to scan for installed and missing Bulletins, the hypervisor needs the latest patching metadata files. The metadata files are available from VMware inside an archive 9ZIP0 file. There is a different metadata package for each supported version of ESX and ESXi. Protect supplies the target hypervisor with the URL to the proper metadata file, but in this release, the hypervisor must download the file from the internet.

Hypervisor deployment

When the user selects the Bulletins to install, Protect will analyze the request and determine the proper bundles to be install by using the same metadata that was used by the hypervisor during the scan.

Protect gets the URLs for the bundles and passes them to the hypervisor. The hypervisor will download the bundles from VMware and perform the installation. The scan and installation processes are initiated by the Protect Console Service. Once initiated, the Scan or Deployment operation will continue even if the Protect GUI is shut down.

Deploying patches to the Virtual Environment

1. The console instructs the hypervisor to download the pertinent bulletins and perform an installation.
2. The hypervisor downloads the pertinent bulletins from VMware servers.
3. The hypervisor performs an installation using the downloaded bulletins.
4. The hypervisor perfroms an assessment using the previously downloaded metadata
5. The hypervisor sends the assessment results to the console.

Operation details

Details of the deployment operation can be found in the following locations:

• Operation Monitor
• Event History log
• vCenter Event and Alert logs
• ST.ServiceHost.managed.log

ESX/ESXi Hypervisor deployment requirements

• The ESX or ESXi Hypervisor must be at one of the following versions :

             ESX - 4.0 or later

             ESXi - 4.1 or later

• The Shavlik Protect console must be internet connected.
• The ESX or ESXi Hypervisor must be internet connected.
• Port 443 must be open on the hypervisor.
• The latest version of VMware Tools must be installed and running on all virtual machines managed by the hypervisor.
• You must have previously performed a successful scan of the ESX or ESXi hypervisor.

When running a bulletin scan on virtual inventory with Protect, the hypervisors (ESXi hosts) must allow http traffic over ports 80/443.  You can verify and enable this using the vSphere client with the below steps:

1.     Select the hypervisor in the inventory.

2.     Click on the Configuration tab.

3.     Select ‘Security Profile’ in the Software grouping.

4.     Click ‘Properties…’ at the top of the Firewall settings.

5.     Verify or enable ‘httpClient’ in the list of firewall settings.

vCenter Server Requirements

• The VMware vCenter Servers that are added to the Virtual Inventory list must be at version 4.0 or later.
• You must supply valid credentials for the vCenter Server.
• You must be able to connect to the vCenter Server.

ESX/ESXi Hypervisor scanning requirements

• The ESX or ESXi hypervisor must be at one of the following versions

          ESX - 4.0 or later

          ESXi - 4.1 or later

• You must supply valid credentials for the ESX or ESXi hypervisor.
• You must be able to connect to the ESX or ESXi hypervisor.
• The hypervisor must be configured to allow an HTTP client connection. (See this article: http://community.shavlik.com/docs/DOC-22972)

ESX/ESXi Hypervisor deployment requirements

• The ESX or ESXi Hypervisor must be at one of the following versions :

          ESX - 4.0 or later

          ESXi - 4.1 or later

• The Shavlik Protect console must be internet connected.
• The ESX or ESXi Hypervisor must be internet connected.
• Port 443 must be open on the hypervisor.
• The latest version of VMware Tools must be installed and running on all virtual machines managed by the hypervisor.
• You must have previously performed a successful scan of the ESX or ESXi hypervisor.

Warning : You can deploy bulletins to only one ESX or ESXi hypervisor in a single Deployment action.

Symptoms

Cause

There are many things that could possibly be causing slow scanning to take place. The first thing you should look into is if there have been any recent changes - either to the console system or the network you are on.

Resolution

Applies to:

Shavlik Protect 9.x

VMware vCenter Protect 8.x

This document applies to Shavlik Protect 9.0

Issue

In an exported Condensed Patch report as a CSV file, what do the headers mean?

Resolution:

Grouping: Some unique scan grouping identifier

User: Who did the scan

Scanned On: The date the scan was performed

Friendly Scan Name: The Machine Group

Install State: Current state of the patch (missing, installed, or one of the following):

Invalid = -1,

An invalid or unknown installation state.

Warning = 0,

A warning indicating that this item may require additional validation or

can not be installed in various circumstances.

Note = 1,

An installation note is available for this item.

Informational = 2,

An item is for informational purposes. For example a new product installation

may be available for this item.

FoundPatch = 3,

The patch is installed.

MissingPatch = 4,

The Patch is missing.

InstalledPatch = 5,

The Patch is effectively installed

MissingServicePack = 6,

The service pack is missing.

Failed = 7,

The patch failed to deploy.

Copied = 8,

The patch was successfully copied over, but has not been installed yet.

Scheduled = 9,

The deployment has been scheduled.

Executing = 10,

The deployment is in progress.

Executed = 11,

The deployment has completed.

PendingReboot = 12,

Deployment was successful. Waiting for computer to reboot before completion.

Canceled = 13,

A deployment was attempted, but canceled before completion.

CompleteNotVerified = 14,

The patch was install process has been completed, but the patch's state has

not yet been verified.

PendingRescan = 15,

Waiting for a rescan to verify the patch state.

InferredFixed = 16,

A patch was detected missing, but now is not. We assume that it has been

fixed.

WaitForServer = 17,

VM - Waiting for concurrent deployments on server to drop below the limit

Initialize = 18,

VM - Disable Sysprep/get system path

DisableNetwork = 19,

VM - Disable network

PowerOn = 20,

VM - Power on

MonitorStatus = 21,

VM - Getting tracker files

PowerOff = 22,

VM - Power Off

EnableNetwork = 23,

VM - enable network

EnableSysprep = 24,

VM - enable sysprep

TakeSnapshot = 25,

VM - take snapshot

CleanupSnapshot = 26,

VM - cleanup snapshot

ConvertToTemplate = 27,

VM - convert to template

VirtualDeploymentFailed = 28,

General error for virtual deployment

VirtualDeploymentInProgress = 29,

Virtual deployment already running in the service for the vm

PreDeploySnapshotFailed = 30,

Snapshot failed in call to PreDeploy()

ConvertToVirtualMachineFailed = 31,

Unable to convert template to virtual machine

PatchDownloadRetry = 32,

Patch download from distribution server failed - retry scheduled

Machine Name: Machine Name

Domain: The Domain the machine is on when it was scanned

Bulletin: The Patch Bulletin number or the produt name if it is a service pack informational item

Bulletin URL: The Bulletin's web site

QNumber: The Patch's KB Number (We change KB to Q as a rule of thumb) or the Service Pack's Level (Gold, SP1, SP2, SP3, SP4...).

Is Service Pack: If the item a Service Pack (1) or not (0)

Product:

Shavlik Protect 9.x

VMware vCenter Protect 8.x

Access the licensing window

Help > Enter/Refresh license key

Shavlik Protect Activation window

Activate the Console online

Select "Product or Bundle license".

Type the license key(s).

Choose "Online activation".

Click "Activation online now"

Activate the Console offline

Choose "Offline activation".

Click on "create request". It will generate a file on the desktop (.xml or .txt depending on the version).

Go to: https://license.shavlik.com/OfflineActivation

Import the file XML file "select file" and hit "submit".

An offline activation file will be generated.

On the Console, choose "Import offline license".

Trial License

Choose "Trial Mode" and hit "Create request".

Note : if you have a proxy, in order to go through the Shavlik licensing servers you will need to configure the parameters inside the "configure proxy" dialog box.